Smitfraud-C.Toolbar888 is horrid

Hi

Yes, you should update Java and remove older versions.

As for Canon problems, I think you can try uninstalling/re-installing Canon software.

Yes, do a scan with AV and post back report if any problems left :)
 
an interim hijack this report

After another cold reboot I went to Internet and CPU usage started running 100% again, even when I was doing nothing.
Also, could not close Internet Explorer, as has been happening often during this crisis. I click on the X in the top right corner. It shows up on the task bar, but I cannot either open or close it from there.

I then got rid of the old Java program and installed the latest. I assume the offline 12mb download is adequate not the 360mb online download.

I don't have time for an antivirus check yet, but enclose this in case it is helpful.
Will do that check in several hours.

Logfile of HijackThis v1.99.1
Scan saved at 9:27:41 AM, on 5/16/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Canon\MultiPASS4\monitr32.exe
C:\WINDOWS\System32\fxredir.exe
C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe
C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\System32\cisvc.exe
C:\Program Files\Canon\MultiPASS4\MPSERVIC.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Copernic Desktop Search 2\DesktopSearchService.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\Program Files\Sunbelt Software\Personal Firewall\kpf4ss.exe
C:\Program Files\3M\PSNotes\PSNOTES.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Sunbelt Software\Personal Firewall\kpf4gui.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Sunbelt Software\Personal Firewall\kpf4gui.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Microsoft Office\Office\OUTLOOK.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\HijackThis\scanner.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = file:///C:/My%20Documents/fav%20061106.htm
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar5.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Copernic Desktop Search 2 - {968631B6-4729-440D-9BF4-251F5593EC9A} - C:\Program Files\Copernic Desktop Search 2\DesktopSearchBand2526.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar5.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [monitr32] C:\Program Files\Canon\MultiPASS4\monitr32.exe
O4 - HKLM\..\Run: [fxredir] C:\WINDOWS\System32\fxredir.exe
O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0\bin\jusched.exe"
O4 - HKCU\..\Run: [917782] rundll32.exe shell32.dll,Control_RunDLL C:\WINDOWS\917782.cpl
O4 - HKCU\..\Run: [65774] rundll32.exe shell32.dll,Control_RunDLL C:\WINDOWS\65774.cpl
O4 - HKCU\..\Run: [65746] rundll32.exe shell32.dll,Control_RunDLL C:\WINDOWS\65746.cpl
O4 - HKCU\..\Run: [131280] rundll32.exe shell32.dll,Control_RunDLL C:\WINDOWS\131280.cpl
O4 - HKCU\..\Run: [65780] rundll32.exe shell32.dll,Control_RunDLL C:\WINDOWS\65780.cpl
O4 - HKCU\..\Run: [65782] rundll32.exe shell32.dll,Control_RunDLL C:\WINDOWS\65782.cpl
O4 - HKCU\..\Run: [65784] rundll32.exe shell32.dll,Control_RunDLL C:\WINDOWS\65784.cpl
O4 - HKCU\..\Run: [65806] rundll32.exe shell32.dll,Control_RunDLL C:\WINDOWS\65806.cpl
O4 - HKCU\..\Run: [65738] rundll32.exe shell32.dll,Control_RunDLL C:\WINDOWS\65738.cpl
O4 - HKCU\..\Run: [65778] rundll32.exe shell32.dll,Control_RunDLL C:\WINDOWS\65778.cpl
O4 - HKCU\..\Run: [65788] rundll32.exe shell32.dll,Control_RunDLL C:\WINDOWS\65788.cpl
O4 - HKCU\..\Run: [65792] rundll32.exe shell32.dll,Control_RunDLL C:\WINDOWS\65792.cpl
O4 - HKCU\..\Run: [131284] rundll32.exe shell32.dll,Control_RunDLL C:\WINDOWS\131284.cpl
O4 - HKCU\..\Run: [327892] rundll32.exe shell32.dll,Control_RunDLL C:\WINDOWS\327892.cpl
O4 - HKCU\..\Run: [65794] rundll32.exe shell32.dll,Control_RunDLL C:\WINDOWS\65794.cpl
O4 - HKCU\..\Run: [196882] rundll32.exe shell32.dll,Control_RunDLL C:\WINDOWS\196882.cpl
O4 - HKCU\..\Run: [65786] rundll32.exe shell32.dll,Control_RunDLL C:\WINDOWS\65786.cpl
O4 - HKCU\..\Run: [131472] rundll32.exe shell32.dll,Control_RunDLL C:\WINDOWS\131472.cpl
O4 - HKCU\..\Run: [65768] rundll32.exe shell32.dll,Control_RunDLL C:\WINDOWS\65768.cpl
O4 - HKCU\..\Run: [Copernic Desktop Search 2] "C:\Program Files\Copernic Desktop Search 2\DesktopSearchService.exe" /tray
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - Startup: Post-it® Software Notes.lnk = C:\Program Files\3M\PSNotes\PSNOTES.EXE
O4 - Startup: Real-time Monitor.lnk = ?
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Service Manager.norun
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: www.providentcu.org
O15 - Trusted Zone: billpay.pscufs.com
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
O16 - DPF: {29C13B62-B9F7-4CD3-8CEF-0A58A1A99441} - http://fdl.msn.com/public/chat/msnchat41.cab
O16 - DPF: {6CB5E471-C305-11D3-99A8-000086395495} - http://toolbar.google.com/data/en/deleon/1.1.48-deleon/GoogleNav.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www.ca.com/us/securityadvisor/virusinfo/webscan.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{D1EF22C8-81B0-4631-8DA2-BEFC9739943E}: NameServer = 72.164.173.199,69.60.160.196
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: MpService - Canon Inc - C:\Program Files\Canon\MultiPASS4\MPSERVIC.EXE
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Sunbelt Personal Firewall 4 (SPF4) - Sunbelt Software - C:\Program Files\Sunbelt Software\Personal Firewall\kpf4ss.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
 
Hi

Do you have windows auto updates on? Which process is using most CPU?

Well that online package will download needed parts, likely less than 300 megs.
 
Avast report

Windows is setup to download and install updates only after checking with me. (I have installed all but for the one that verifies that my copy of Windows is genuine. It is but I consider that intrusive.)
I installed Java Runtime Environment, and on later reboot, the computer offered update 1. In the 'add/remove programs' window, Java is listed as 88mb and the update as 134mb. I expect I have enough, but let me know if I need more.
I have not tried to solve the Canon communication issue yet.
On CPU usage, it has been more normal most of the day. When it was running at 100%, I did not know there was a way to find out which apps were using it. Looking at it now, it looks like Processes tab has that information in the CPU column.
No new virus appeared during normal use of the computer!
Here is the Avast report. The only thing I could find to copy was warning.log which reports on the last two weeks. I expect the only relevent information is from today. Hopefully everything is in deletable files. Let me know what to do to get rid of them. I did 'move to chest' as recommended by Avast.

5/4/2007 10:26:27 PM 1178342787 Robert James 1316 Sign of "Win32:VBStat-C [Trj]" has been found in "C:\DOCUME~1\ROBERT~1\LOCALS~1\Temp\sqrhohbp.dll" file.
5/5/2007 9:25:43 AM 1178382343 Robert James 1312 Sign of "Win32:VBStat-C [Trj]" has been found in "C:\DOCUME~1\ROBERT~1\LOCALS~1\Temp\gcpvswjb.dll" file.
5/5/2007 9:25:43 AM 1178382343 Robert James 1312 Sign of "Win32:VBStat-C [Trj]" has been found in "C:\DOCUME~1\ROBERT~1\LOCALS~1\Temp\gcpvswjb.dll" file.
5/5/2007 9:25:43 AM 1178382343 Robert James 1312 Sign of "Win32:VBStat-C [Trj]" has been found in "C:\WINDOWS\system32\gcpvswjb.dll" file.
5/5/2007 9:25:43 AM 1178382343 Robert James 1312 Sign of "Win32:VBStat-C [Trj]" has been found in "C:\WINDOWS\system32\gcpvswjb.dll" file.
5/5/2007 11:01:50 AM 1178388110 Robert James 1324 Sign of "Win32:VBStat-C [Trj]" has been found in "C:\WINDOWS\system32\gcpvswjb.dll" file.
5/6/2007 8:29:57 AM 1178465397 Robert James 1292 Sign of "Win32:VBStat-C [Trj]" has been found in "C:\DOCUME~1\ROBERT~1\LOCALS~1\Temp\kqgqowkp.dll" file.
5/6/2007 8:43:59 AM 1178466239 Robert James 1292 Sign of "Win32:VBStat-C [Trj]" has been found in "C:\DOCUME~1\ROBERT~1\LOCALS~1\Temp\buytcgqy.dll" file.
5/6/2007 9:44:47 AM 1178469887 Robert James 1312 Sign of "Win32:VBStat-C [Trj]" has been found in "C:\DOCUME~1\ROBERT~1\LOCALS~1\Temp\mcndeyxg.dll" file.
5/9/2007 7:08:24 AM 1178719704 Robert James 1332 Sign of "Win32:VBStat-C [Trj]" has been found in "C:\DOCUME~1\ROBERT~1\LOCALS~1\Temp\eaobfurd.dll" file.
5/9/2007 11:56:18 AM 1178736978 Robert James 1316 Sign of "Win32:VBStat-C [Trj]" has been found in "C:\DOCUME~1\ROBERT~1\LOCALS~1\Temp\nrrgkmwu.dll" file.
5/9/2007 11:57:32 AM 1178737052 Robert James 1316 Sign of "Win32:VBStat-C [Trj]" has been found in "C:\DOCUME~1\ROBERT~1\LOCALS~1\Temp\gdqkxylh.dll" file.
5/9/2007 9:56:53 PM 1178773013 Robert James 1380 Sign of "Win32:VBStat-C [Trj]" has been found in "C:\DOCUME~1\ROBERT~1\LOCALS~1\Temp\nckyvjos.dll" file.
5/9/2007 11:15:57 PM 1178777757 Robert James 1392 Sign of "Win32:VBStat-C [Trj]" has been found in "C:\DOCUME~1\ROBERT~1\LOCALS~1\Temp\sfvffvcb.dll" file.
5/10/2007 8:35:03 PM 1178854503 Robert James 1376 Sign of "Win32:VBStat-C [Trj]" has been found in "C:\DOCUME~1\ROBERT~1\LOCALS~1\Temp\qxelflfu.dll" file.
5/11/2007 8:08:55 AM 1178896135 SYSTEM 1396 Sign of "Win32:VBStat-C [Trj]" has been found in "C:\DOCUME~1\ROBERT~1\LOCALS~1\Temp\ycxtomjr.dll" file.
5/12/2007 10:49:18 PM 1179035358 Robert James 1376 Sign of "Win32:VBStat-C [Trj]" has been found in "C:\DOCUME~1\ROBERT~1\LOCALS~1\Temp\enpltdej.dll" file.
5/14/2007 11:10:15 AM 1179166215 Robert James 1336 Sign of "Win32:BHO-CT [Trj]" has been found in "C:\WINDOWS\SYSTEM32\pkcnybqs.dll" file.
5/16/2007 8:37:31 PM 1179373051 Robert James 168 Sign of "Win32:Rond-B [Trj]" has been found in "C:\System Volume Information\_restore{FF3E25E3-EFC2-4259-81CD-17E6D40BDCE3}\RP437\A0065059.exe" file.
5/16/2007 8:43:57 PM 1179373437 Robert James 168 Sign of "Win32:Rond-B [Trj]" has been found in "C:\System Volume Information\_restore{FF3E25E3-EFC2-4259-81CD-17E6D40BDCE3}\RP437\A0065219.exe" file.
5/16/2007 8:44:38 PM 1179373478 Robert James 168 Sign of "Win32:VBStat-C [Trj]" has been found in "C:\System Volume Information\_restore{FF3E25E3-EFC2-4259-81CD-17E6D40BDCE3}\RP438\A0065695.dll" file.
5/16/2007 8:48:08 PM 1179373688 Robert James 168 Sign of "Win32:VBStat-C [Trj]" has been found in "C:\System Volume Information\_restore{FF3E25E3-EFC2-4259-81CD-17E6D40BDCE3}\RP438\A0065696.dll" file.
5/16/2007 8:48:23 PM 1179373703 Robert James 168 Sign of "Win32:Virtumonde-G [Adw]" has been found in "C:\System Volume Information\_restore{FF3E25E3-EFC2-4259-81CD-17E6D40BDCE3}\RP439\A0065791.dll" file.
5/16/2007 8:48:40 PM 1179373720 Robert James 168 Sign of "Win32:Vundo-gen33 [Adw]" has been found in "C:\System Volume Information\_restore{FF3E25E3-EFC2-4259-81CD-17E6D40BDCE3}\RP439\A0065816.dll" file.
5/16/2007 8:48:53 PM 1179373733 Robert James 168 Sign of "Win32:Virtumonde-G [Adw]" has been found in "C:\System Volume Information\_restore{FF3E25E3-EFC2-4259-81CD-17E6D40BDCE3}\RP440\A0065844.dll" file.
5/16/2007 8:48:59 PM 1179373739 Robert James 168 Sign of "Win32:VBStat-C [Trj]" has been found in "C:\System Volume Information\_restore{FF3E25E3-EFC2-4259-81CD-17E6D40BDCE3}\RP440\A0065881.dll" file.
5/16/2007 8:51:56 PM 1179373916 Robert James 168 Sign of "Win32:Vundo-gen34 [Adw]" has been found in "C:\System Volume Information\_restore{FF3E25E3-EFC2-4259-81CD-17E6D40BDCE3}\RP450\A0068083.dll" file.
5/16/2007 8:54:35 PM 1179374075 Robert James 168 Sign of "Win32:Vundo-gen34 [Adw]" has been found in "C:\System Volume Information\_restore{FF3E25E3-EFC2-4259-81CD-17E6D40BDCE3}\RP450\A0068086.dll" file.
5/16/2007 8:54:59 PM 1179374099 Robert James 168 Sign of "Win32:Vundo-gen34 [Adw]" has been found in "C:\System Volume Information\_restore{FF3E25E3-EFC2-4259-81CD-17E6D40BDCE3}\RP450\A0068092.dll" file.
5/16/2007 8:58:07 PM 1179374287 Robert James 168 Sign of "Win32:Vundo-gen33 [Adw]" has been found in "C:\System Volume Information\_restore{FF3E25E3-EFC2-4259-81CD-17E6D40BDCE3}\RP450\A0068093.dll" file.
5/16/2007 8:58:19 PM 1179374299 Robert James 168 Sign of "Win32:BHO-CT [Trj]" has been found in "C:\System Volume Information\_restore{FF3E25E3-EFC2-4259-81CD-17E6D40BDCE3}\RP451\A0068158.dll" file.
5/16/2007 8:59:31 PM 1179374371 Robert James 168 Sign of "Win32:Vundo-gen34 [Adw]" has been found in "C:\VundoFix Backups\gebawtu.dll.bad" file.
5/16/2007 8:59:52 PM 1179374392 Robert James 168 Sign of "Win32:Vundo-gen34 [Adw]" has been found in "C:\VundoFix Backups\jkkkjhf.dll.bad" file.
5/16/2007 8:59:57 PM 1179374397 Robert James 168 Sign of "Win32:Vundo-gen34 [Adw]" has been found in "C:\VundoFix Backups\nnnkkkj.dll.bad" file.
5/16/2007 9:00:04 PM 1179374404 Robert James 168 Sign of "Win32:Vundo-gen33 [Adw]" has been found in "C:\VundoFix Backups\pmnnk.dll.bad" file.
 
IE problems

I am now having problems loading windows within Microsoft Internet Explorer. for example, clicking help from my ISP account, or going into a password-protected screen from my professional organization. In each case, it stopped responding. In each case, I needed a password to get as far as I did get.
 
Hi

Empty these folders:

C:\DOCUME~1\ROBERT~1\LOCALS~1\Temp
C:\VundoFix Backups

Empty Recycle Bin

You can ignore all system volume information findings; that's system restore and I'll give you instructions how to clean it later.

As for IE problem, you may try to update to 7 version.

Still 100% CPU problem?
 
Emptying folders

I emptied the folders but for these two files that it said were in use by other programs. (I did not close startup programs such as Copernic desktop search, let me know if I should.)
58.tm
perflib_perdata_bc.dat

I had not upgraded to IE 7.0, concerned that it would run very slowly on this machine. Since the described problem occured only after updating Java, are there options within that program I could try first? How do I get to them?

Will test more for 100%CPU problem. Not a problem currently.

Thanks!
 
Hi

Those files are ok, you may try deleting them in safe mode if you like to.

You can then try to downgrade Java.
 
plan to end IE use

I did delete those files while in safe mode.
I looked at Java on the control panel, and could not easily determine a way to adjust it.
My alternative plan is now to transfer my favorites to Mozilla Firefox (already installed) and use it as the default browser.
I will let you know when that is done and I assume it is best to remove IE.
 
Hi

Well it's not easy to remove IE from computer but yes you can start using Mozilla instead of tit :)
 
IE updated

I generally have not been having the 100% CPU problem.
I updated to Firefox 2. It works great.
Then I updated to IE 7.
I am still having a problem of IE becoming non-responsive at various times. Sometimes it is when I open a window within a window, as before.

If I close it prior to a problem, it does close properly, in that it is not still on the taskbar after closing, as IE 6 had been.
Any suggestions or testing suggested for IE 7 problems?
Perhaps the Sunbelt Personal Firewall is interfering?
 
Hi

Well, firewall might interfere but it shouldn't. Maybe you should contact Microsoft for that issue.
 
going with Firefox

I plan to switch to using Firefox. So if the IE 7 non-responsiveness does not indicate a virus/spyware problem, I am OK!
Anything else to do? Time to clean system restore?
 
Hi

No, it won't.

Then you're clean!

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. A malicious site could render Java content under older, vulnerable versions of Sun's software if the user has not removed them. Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) 6 Update 1 and save it to your desktop.
  • Scroll down to where it says "Java Runtime Environment (JRE) 6u1...allows end-users to run Java applications".
  • Click the "Download" button to the right.
  • Read the License Agreement and then check the box that says: "Accept License Agreement".
  • The page will refresh.
  • Click on the link to download Windows Offline Installation and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u1-windows-i586-p.exe to install the newest version.

  • Disable and Enable System Restore. - If you are using Windows XP then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.

    You can find instructions on how to enable and reenable system restore here:

    Windows XP System Restore Guide

Reenable system restore with instructions from tutorial above

  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialize and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • Change the Navigate sub-frames across different domains to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  • Next press the Apply button and then the OK to exit the Internet Properties page.
  • Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.

See this link for a listing of some online & their stand-alone antivirus programs:

Virus, Spyware, and Malware Protection and Removal Resources


  • Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

    For a tutorial on Firewalls and a listing of some available ones see the link below:

    Understanding and Using Firewalls

  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

  • Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.

    A tutorial on installing & using this product can be found here:

    Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer

  • Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option.

    This will provide real-time spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an anti virus software. A tutorial on installing & using this product can be found here:

    Instructions for - Spybot S & D and Ad-aware

  • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

    A tutorial on installing & using this product can be found here:

    Using SpywareBlaster to protect your computer from Spyware and Malware

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.

Here are some additional utilities that will enhance your safety

  • IE/Spyad <= IE/Spyad places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
  • MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
  • Winpatrol <= Download and install the free version of Winpatrol. a tutorial for this product is located here:
    Using Winpatrol to protect your computer from malicious software

Stand Up and Be Counted ---> Malware Complaints <--- where you can make difference!

The site offers people who have been (or are) victims of malware the opportunity to document their story and, in that way, launch a complaint against the malware and the makers of the malware.

Also, please read this great article by Tony Klein So How Did I Get Infected In First Place

Happy surfing and stay clean!
 
Java may be up to date

This is great news!
I think I already did the Java update step a few days ago. See post #22 dated 5/16/07. I had deleted the old Java first, then downloaded the offline version of JRE 6, and when I rebooted it automatically downloaded and asked me to install update 1.

Let me know if I still need to do the Java step you just listed.

Thanks again! I will follow the rest of the steps after I hear back.
 
almost all just great

Thanks for the great work and giving me the spyware references. Something has slowed my Outlook program however. When I type, the letters do not appear immediately as they usually did. They are fine here and in Word. Also, it seems that tasks within Outlook, such as changing screens, are slower. Any ideas what may have slowed the responsiveness in Outlook?
 
Outlook still slow

I first uninstalled the spyware programs I believe I had installed recently, but Outlook was still slow.
Then, as you suggested, I uninstalled and reinstalled Outlook 2000. Same result.
Of course I could use Word or something to compose responses, and paste them into Outlook, or just type and deal with misspellings later.
Any other ideas? Any known conflicts with Outlook 2000 that might relate to the programs listed in the 'keep it clean' post?
 
Hi

No, I don't know any conflicts. I suggest contacting Microsoft for that issue.
 
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