Spybot Crashing upon invocation

W

W9TZ_

New member
All:

I've used Spybot for a while with great results and am proud to say I am a supporting donor!

Recently, the program crashes the computer when I attempt to run a scan. This occurs, now, after I have downloaded the latest update that includes detections for trojans, etc.

I am right to presume that the latest update is causing this, and if so, does anyone know a workaround solution?

Thanks.
 
Spybot Crashing PC upon Invocation

By crashing, I mean Shutting down. The instant I invoke the program it reboots the computer. This happens also in the safe mode.

I am suspicious about this because the latest updates are for trojans and other nasty programs. It makes me wonder if I have a trojan file running in place even other all of my other detection programs (many) show nothing.

Thanks.
 
If you believe that a Trojan or other malware is the cause of the problem, consider posting in the Malware Removal forum and having someone take a look at your system. Follow the instructions here (without the Spybot scan):
Then post in the following forum:

Personally I would look through the system Event Viewer and see if there anything recorded that indicated the source of the problem:
  • Click Start and Control Panel.
  • If you are running Windows XP and the Control Panel is in category view, click Performance and Maintenance.
  • Click on Administrative Tools.
  • Double-click on the Event Viewer.
  • Click on "Application" in the left-hand column (pane).
  • Now, in the right-hand side of the window, look for any event which shows "Spybot" in the Source column
  • Double-clicking on an event will open the Event Properties which shows the details of the event.
  • Click on "System" in the left-hand column.
  • Now, in the right-hand side of the window, look for any event at the time of the failure.
  • Again double-clicking on an event will open the Event Properties which shows the details of the event.
I would also try to you uninstall and reinstall Spybot-S&D.

Download sites for Spybot-S&D 1.4:Uninstall Spybot-S&D 1.4:
  • Go into Spybot > Immunize
    • Click "Undo" button (at the top)
    • Uncheck (if checked) the following:
      "Enable permanent blocking of bad addresses in Internet Explorer"
  • Go into Spybot > Mode > Advanced Mode > Tools > Resident
    • Uncheck (if checked) the following:
      Resident "TeaTimer" (Protection of over-all system settings) Active.
  • Go into Spybot > Mode > Advanced Mode > Tools > IE Tweaks.
    • Uncheck (if checked) any of the following "Miscellaneous locks":
      • Lock Hosts file read-only as protection against hijackers
      • Lock IE start page setting against user changes (current user)
      • Lock IE control panel against opening from within IE (current user)
  • Go into Spybot > Mode > Advanced Mode > Tools > Hosts file
    • Click the "Remove Spybot S&D hosts list" button (at the top)
  • Exit Spybot-S&D
  • Make sure that TeaTimer is not running by checking for the TeaTimer System Tray Icon. If the icon is there:
    • Right click Spybot's TeaTimer System Tray Icon > click Exit Spybot-S&D Resident. TeaTimer should close.
  • Go to Windows > Control panel > Add or Remove Programs > Locate "Spybot – Search & Destroy 1.4" > Remove.
  • Using Windows explorer, verified that the following folder has been delete. If not, delete it:
    • C:\Program Files\Spybot - Search & Destroy
  • Recommend - If you want to make sure that all the registry entries that Spybot-S&D added during installation are removed, there is a .reg file available on the safer-networking.org WEB site that can do that. See the following article as this very small fix:
  • Recommended - Delete the Configuration.ini file
    • The Configuration.ini file is stored in one of the following folders:
      • Windows 95 or 98:
        C:\Windows\Application Data\Spybot - Search & Destroy
      • Windows ME:
        C:\Windows\All Users\Application Data\Spybot - Search & Destroy
      • Windows NT, 2000 or XP:
        C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy
Reinstall Spybot-S&D 1.4:
  • Execute spybotsd14.exe download above.
  • Do not change the default installation path of:
    • C:\Program Files\Spybot - Search & Destroy
  • Make sure that you update using the integrated update facility before attempting to scan.
 
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