Spybot killed windows!

[kerstin]

Hi there,

My spot discover something wrong in a search, I got a message saying this but I just turn off the whole program (spybot) without doing anything with the threat. After that, I try to open again my spybot but then It wouldn´t start so I tried to install it again. Everything with the installation went ok and I got the message from windows that I had to restart the machine so I did. Here comes the problem, now my machine (windows) doesn´t start anymore, it´s like it stops and I just can see a black screen with a cursor. I´ve tried to start in all the possible ways of windows (safe mode, you name it) but nothing works. I would aprecciate any help. How can I start my windows again ?? Please help!! mrh.lpa@gmail.com

 

[spybotsandra]

Hello,

Spybot is quite CPU intensive. It is possible that the CPU overheating and the system is shutting down to protect the processor. Make sure that the fans are running and that dust is cleared from any ventilation ports in the case.

The problem can happen in both desktops and laptops, although the problem is more prevalent in laptops.

If you have a laptop with one of the one of the following processors:

- Mobile Pentium III-M
- Mobile Pentium 4-M
- Mobile Pentium 4
- Mobile Pentium M / Centrino
- Mobile AMD

Take a look at following suggestion by 100mill:

- Notebook CPU running hot during Spybot scan
http://forums.spybot.info/showthread.php?t=1816

If you have a desktop consider opening the case and checking to make sure the CPU heat sink is not too dusty. Doubt that this can be a problem, read the following threads:
- Spybot causes shut down
http://forums.spybot.info/showthread.php?t=2163
- PC crashes while Spybot is running
http://forums.spybot.info/showthread.php?t=2230

Best regards
Sandra
Team Spybot