Spyware and HJT Scans Are Aborted

Hi,

Looks like that didn't work any better.

Have script contents as this:
Code: 
Folder::
c:\program files\Spybot - Search & Destroy
c:\programdata\Spybot - Search & Destroy
 
Good. Looks like the folders were nuked this time. Are you able to reinstall Spybot now?
 
Hi,

Yes, I think we can move to the final steps now.


THESE STEPS ARE VERY IMPORTANT

Let's reset system restore
Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: You will lose all previous restore points which are likely to be infected. Please note you need Administrator Access to do clean the restore points.

A To disable the System Restore feature:

1. Click on the Start button.
2. Hover over the Computer option, right click on it and then click Properties.
3. On the left hand side, click Advanced Settings.
4. If asked to permit the action, click on Allow.
5. Click on the System Protection tab.
6. Uncheck any checkboxes listed for your hard drives.
7. Press OK.


B. Reboot.

C Turn ON System Restore.
Follow the steps like you did when disabling system restore but on step 6. check any checkboxes listed for your hard drives.



Now lets uninstall ComboFix:
  • Click START then RUN
  • Now copy-paste Combofix /u in the runbox and click OK


  • Double-click OTM.exe.
  • Click the CleanUp! button.
  • Select Yes when the
    Begin cleanup Process?
    prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.

Note: If you receive a warning from your firewall or other security programs regarding OTM attempting to contact the internet, please allow it to do so.


UPDATING WINDOWS AND INTERNET EXPLORER

IMPORTANT: You Need to Update Windows and Internet Explorer to protect your computer from the malware that is around on the Internet. Please go to the windows update site to get the critical updates.

If you are running Microsoft Office, or any portion thereof, go to the Microsoft's Office Update site and make sure you have at least all the critical updates installed (Free) Microsoft Office Update.

Make your Internet Explorer more secure

This can be done by following these simple instructions:
From within Internet Explorer click on the Tools menu and then click on Options.
Click once on the Security tab
Click once on the Internet icon so it becomes highlighted.
Click once on the Custom Level button.
Change the Download signed ActiveX controls to Prompt
Change the Download unsigned ActiveX controls to Disable
Change the Initialize and script ActiveX controls not marked as safe to Disable
Change the Installation of desktop items to Prompt
Change the Launching programs and files in an IFRAME to Prompt
Change the Navigate sub-frames across different domains to Prompt
When all these settings have been made, click on the OK button.
If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.



The following are recommended third party programs that are designed to keep your computer clean. A link as well as a brief description is included with each item.

  • hosts file:
    • Every version of windows has a hosts file as part of them.
    • In a very basic sense, they are used to locate webpages.
    • We can customize a hosts file so that it blocks certain webpages.
    • However, it can slow down certain computers.
    • This is why using a hosts file is optional!!
    Download it here. Make sure you read the instructions on how to install the hosts file. There is a good tutorial here
    If you decide to download the hosts file, the slowdown problems can usually be avoided by following these steps:
    1. [*]Click the start button (at the lower left hand corner of your screen) [*]Click run [*]In the dialog box, type services.msc [*]hit enter, then locate dns client [*]Highlight it, then double-click it. [*]On the dropdown box, change the setting from automatic to manual. [*]Click ok
  • Get Anti Virus Software and keep it updated - Most AVs will update automatically, but if not I would recommend making updating the AV the first job every time the PC is connected to the internet. An AV that is using defs that are seven days old is not going to be much protection. If you do not update your anti virus software then it will not be able to catch any of the new variants that may come out. Good free antivirus programs are:
    Antivir
    Avast!
    Good commercial ones are from:
    Kaspersky and
    ESET


Just a final reminder for you. I am trying to stress these two points.
UPDATE UPDATE UPDATE!!! Make sure you do this about every 1-2 weeks.
Make sure all of your security programs are up to date.
Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.


Once again, please post and tell me how things are going with your system... problems etc.

Have a great day,
Blade :cool:
 
I did the system restore tasks.

I have updated Windows with the newest critical updates.

I haven't played around with the hosts file suggestion, but I plan to look into it.

I didn't change the Internet Explorer settings you recommended as I generally use Firefox and Chrome. Does that matter?

I couldn't uninstall Combofix. I got the error message that Windows could not find Combofix.

I was using McAfee when I got the infection, and I've since switched to AVG. Some things about AVG I don't like that much. Do you think Microsoft Security Essentials is a good program?

Do I need both Spybot and Anti-Malware Bytes on the computer? Do I need to run scans often? Do I need to keep the Tea Timer running? (It seems to hog up some system resources.)

Thanks for all your help!
 
I didn't change the Internet Explorer settings you recommended as I generally use Firefox and Chrome. Does that matter?
Click to expand...
Not necessary if you don't use IE. However, make sure IE is up-to-date since some programs use IE components under the hood.

I couldn't uninstall Combofix. I got the error message that Windows could not find Combofix.
Click to expand...
Is ComboFix.exe still in this location: c:\users\Henry\Desktop ?

I was using McAfee when I got the infection, and I've since switched to AVG. Some things about AVG I don't like that much. Do you think Microsoft Security Essentials is a good program?
Click to expand...
Yes, MSE has made a positive impact on me.

Do I need both Spybot and Anti-Malware Bytes on the computer? Do I need to run scans often? Do I need to keep the Tea Timer running? (It seems to hog up some system resources.)
Click to expand...
I'd keep them both and run occasionally (once or twice a month). Don't have to have both running all the time. Yes, TeaTimer can be disabled if you feel that may not need it :)
 
I had dragged ComboFix to the trash. I put it back on the desktop on uninstalled it using your method. It seemed to work but I never saw an OTM.exe icon to click on.

The computer is running well. Thanks so much for your help! I plan to make a donation to this site sometime next week.
 
Since this issue appears to be resolved ... this Topic has been closed. Glad I could help. :)

Note:If it has been four days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread.

If it has been less than four days since your last response and you need the thread re-opened, please send me or MOD a private message (pm). A valid, working link to the closed topic is required.
 
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