Spyware Removal Won't Work
- Thread starter falkirk
- Start date
Some bad stuff still there.
Let's run OTL.
Uninstall this outdated Java:
Java(TM) 6 Update 17 (64-bit)
Please run an online scan with Kaspersky Online Scanner as instructed in the screenshot here.
Post back its report & fresh OTL.txt log.
Let's run OTL.
- Under the Custom Scans/Fixes box at the bottom, paste in the following
Code::OTL [2010/10/07 22:19:07 | 000,001,680 | ---- | M] () -- C:\Windows\SysNative\drivers\etc\hosts.20101007-223122.backup :Commands [resethosts] [emptytemp] - Then click the Run Fix button at the top
- Let the program run unhindered, reboot when it is done
- Then post a new OTL log
Uninstall this outdated Java:
Java(TM) 6 Update 17 (64-bit)
Please run an online scan with Kaspersky Online Scanner as instructed in the screenshot here.
Post back its report & fresh OTL.txt log.
Looks good now 
Any issues left? If not let's see the final steps.
You asked earlier what of those programs you should keep. I recommend keeping Avast, Spybot & MBAM. Following instructions will give steps to remove OTL.
THESE STEPS ARE VERY IMPORTANT
Let's reset system restore
Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: You will lose all previous restore points which are likely to be infected. Please note you need Administrator Access to do clean the restore points.
A To disable the System Restore feature:
1. Click on the Start button.
2. Hover over the Computer option, right click on it and then click Properties.
3. On the left hand side, click Advanced Settings.
4. If asked to permit the action, click on Allow.
5. Click on the System Protection tab.
6. Select c: drive and click Configure...
7. Select Turn off protection
8. Press OK.
Repeat steps 6-8 for each hard drive.
B. Reboot.
C Turn ON System Restore.
Follow the steps like you did when disabling system restore but on step 7. select Restore system settings and previous versions of files -option.
Note: If you receive a warning from your firewall or other security programs regarding OTL attempting to contact the internet, please allow it to do so.
UPDATING WINDOWS AND INTERNET EXPLORER
IMPORTANT: You Need to Update Windows and Internet Explorer to protect your computer from the malware that is around on the Internet. Please go to the windows update site to get the critical updates.
If you are running Microsoft Office, or any portion thereof, go to the Microsoft's Office Update site and make sure you have at least all the critical updates installed (Free) Microsoft Office Update.
Make your Internet Explorer more secure
This can be done by following these simple instructions:
From within Internet Explorer click on the Tools menu and then click on Options.
Click once on the Security tab
Click once on the Internet icon so it becomes highlighted.
Click once on the Custom Level button.
Change the Download signed ActiveX controls to Prompt
Change the Download unsigned ActiveX controls to Disable
Change the Initialize and script ActiveX controls not marked as safe to Disable
Change the Installation of desktop items to Prompt
Change the Launching programs and files in an IFRAME to Prompt
Change the Navigate sub-frames across different domains to Prompt
When all these settings have been made, click on the OK button.
If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.
The following are recommended third party programs that are designed to keep your computer clean. A link as well as a brief description is included with each item.
Just a final reminder for you. I am trying to stress these two points.
UPDATE UPDATE UPDATE!!! Make sure you do this about every 1-2 weeks.
Make sure all of your security programs are up to date.
Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
Once again, please post and tell me how things are going with your system... problems etc.
Have a great day,
Blade
Any issues left? If not let's see the final steps.You asked earlier what of those programs you should keep. I recommend keeping Avast, Spybot & MBAM. Following instructions will give steps to remove OTL.
THESE STEPS ARE VERY IMPORTANT
Let's reset system restore
Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: You will lose all previous restore points which are likely to be infected. Please note you need Administrator Access to do clean the restore points.
A To disable the System Restore feature:
1. Click on the Start button.
2. Hover over the Computer option, right click on it and then click Properties.
3. On the left hand side, click Advanced Settings.
4. If asked to permit the action, click on Allow.
5. Click on the System Protection tab.
6. Select c: drive and click Configure...
7. Select Turn off protection
8. Press OK.
Repeat steps 6-8 for each hard drive.
B. Reboot.
C Turn ON System Restore.
Follow the steps like you did when disabling system restore but on step 7. select Restore system settings and previous versions of files -option.
- Double-click OTL.exe.
- Click the CleanUp! button.
- Select Yes when the
Begin cleanup Process?
prompt appears. - If you are prompted to Reboot during the cleanup, select Yes.
- The tool will delete itself once it finishes, if not delete it by yourself.
Note: If you receive a warning from your firewall or other security programs regarding OTL attempting to contact the internet, please allow it to do so.
UPDATING WINDOWS AND INTERNET EXPLORER
IMPORTANT: You Need to Update Windows and Internet Explorer to protect your computer from the malware that is around on the Internet. Please go to the windows update site to get the critical updates.
If you are running Microsoft Office, or any portion thereof, go to the Microsoft's Office Update site and make sure you have at least all the critical updates installed (Free) Microsoft Office Update.
Make your Internet Explorer more secure
This can be done by following these simple instructions:
From within Internet Explorer click on the Tools menu and then click on Options.
Click once on the Security tab
Click once on the Internet icon so it becomes highlighted.
Click once on the Custom Level button.
Change the Download signed ActiveX controls to Prompt
Change the Download unsigned ActiveX controls to Disable
Change the Initialize and script ActiveX controls not marked as safe to Disable
Change the Installation of desktop items to Prompt
Change the Launching programs and files in an IFRAME to Prompt
Change the Navigate sub-frames across different domains to Prompt
When all these settings have been made, click on the OK button.
If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.
The following are recommended third party programs that are designed to keep your computer clean. A link as well as a brief description is included with each item.
- hosts file:
- Every version of windows has a hosts file as part of them.
- In a very basic sense, they are used to locate webpages.
- We can customize a hosts file so that it blocks certain webpages.
- However, it can slow down certain computers.
- This is why using a hosts file is optional!!
If you decide to download the hosts file, the slowdown problems can usually be avoided by following these steps:- [*]Click the start button (at the lower left hand corner of your screen) [*]Click run [*]In the dialog box, type services.msc [*]hit enter, then locate dns client [*]Highlight it, then double-click it. [*]On the dropdown box, change the setting from automatic to manual. [*]Click ok
- Download and run Secunia Personal Software Inspector (PSI) and fix its findings.
Just a final reminder for you. I am trying to stress these two points.
UPDATE UPDATE UPDATE!!! Make sure you do this about every 1-2 weeks.
Make sure all of your security programs are up to date.
Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
Once again, please post and tell me how things are going with your system... problems etc.
Have a great day,
Blade
Trying to follow instructions
Thanks for all your help. I was away yesterday so just got back to this Wed am. I did the reset restore sequence and cleaned up the internet properties sequence of instructions.
I am unable to open windowsupdate.com with the links you provided. I get an error message from google, unable to open page. Any ideas on that?
I will get to the hosts file instructions later today.
Thanks again.
Thanks for all your help. I was away yesterday so just got back to this Wed am. I did the reset restore sequence and cleaned up the internet properties sequence of instructions.
I am unable to open windowsupdate.com with the links you provided. I get an error message from google, unable to open page. Any ideas on that?
I will get to the hosts file instructions later today.
Thanks again.
Hi,
Are you able to open http://www.microsoft.com site? Actually updates in Windows 7 should be downloaded via Windows update that can be accessed in Windows start menu.
Are you able to open http://www.microsoft.com site? Actually updates in Windows 7 should be downloaded via Windows update that can be accessed in Windows start menu.
Windows
I am able to get to microsoft.com and access windows update through the start menu.
It seems I have been on a windows updating automatic scheme. When I checked the update history there were several that "failed". One was a "malicious software tool" update of 4/25. Should I try that again? There were several other "fails" on or around 10/2/10 for windows7 updates. Same question.
Thanks again.
I am able to get to microsoft.com and access windows update through the start menu.
It seems I have been on a windows updating automatic scheme. When I checked the update history there were several that "failed". One was a "malicious software tool" update of 4/25. Should I try that again? There were several other "fails" on or around 10/2/10 for windows7 updates. Same question.
Thanks again.
Apologies
Called away again yesterday and back to the task today.
I checked and Windows Update says I have all the updates and am in good shape. I do have automatic updater options on, always have.
I don't know about the hosts file sequence. . . I am a little unsure of what it is about and if it slows things down, I am not sure it will be helpful. How critical is it?
I have cleaned everything else and only have Avast, Malwarebytes and Spybot working. I'll keep them updated and use them frequently.
Thanks for all your help. I think I am ok now.
Good day to you . . .
Bruce
Called away again yesterday and back to the task today.
I checked and Windows Update says I have all the updates and am in good shape. I do have automatic updater options on, always have.
I don't know about the hosts file sequence. . . I am a little unsure of what it is about and if it slows things down, I am not sure it will be helpful. How critical is it?
I have cleaned everything else and only have Avast, Malwarebytes and Spybot working. I'll keep them updated and use them frequently.
Thanks for all your help. I think I am ok now.
Good day to you . . .
Bruce
Recovery Disk
Oh, I forgot, one last question.
I made a system recovery disk a few weeks ago and it may have been during the time my computer was acting up. I have it on a thumbdisk. Should I insert it, reformat the thumbdisk and make a new system recovery disk now?
It seems if I have to use it later, I may be installing/restoring a damaged system. Am I being too fearful here?
Thanks.
Bruce
Oh, I forgot, one last question.
I made a system recovery disk a few weeks ago and it may have been during the time my computer was acting up. I have it on a thumbdisk. Should I insert it, reformat the thumbdisk and make a new system recovery disk now?
It seems if I have to use it later, I may be installing/restoring a damaged system. Am I being too fearful here?
Thanks.
Bruce
Since this issue appears to be resolved ... this Topic has been closed. Glad I could help.
Note:If it has been three days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh DDS log and a link to your previous thread.
If it has been less than three days since your last response and you need the thread re-opened, please send me or other MOD a private message (pm). A valid, working link to the closed topic is required.
Note:If it has been three days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh DDS log and a link to your previous thread.
If it has been less than three days since your last response and you need the thread re-opened, please send me or other MOD a private message (pm). A valid, working link to the closed topic is required.