ssupdate

U

utrvlgrl

New member
Hello,

My ZoneAlarm has been showing a program ssupdate.exe as trying to access the internet. Does anyone know what this is? Do I allow or deny? I've been denying access and so far I notice my aol acting crazy. Thanks in advance for your input.
 
Hello, possibly a parasite is on the machine.

In order to find out, please follow the instructions here: "BEFORE you POST"

Copy/paste the information requested into this topic, and a helper will respond when available.

Cheers.
 
Hi,

I follwed the steps indicated below and here are my logs. Before I paste, I found a folder under My Documents that seems to be filled with pdfs files. It is called 5000queenstnpics, I don't share my computer and would remember if I saved something with such a strange name (not sure if this helps). Here is my log - thanks again for your help:

ActivescanPro:

Incident Status Location

Spyware:Cookie/Atwola Disinfected C:\Documents and Settings\Queen Bee\Cookies\queen_bee@atwola[1].txt
Spyware:Cookie/RealMedia Disinfected C:\Documents and Settings\Queen Bee\Cookies\queen_bee@realmedia[1].txt
Spyware:Cookie/Server.iad.Liveperson Disinfected C:\Documents and Settings\Queen Bee\Cookies\queen_bee@server.iad.liveperson[1].txt
Spyware:Cookie/Target Disinfected C:\Documents and Settings\Queen Bee\Cookies\queen_bee@target[2].txt
Spyware:Cookie/myaffiliateprogram Disinfected C:\Documents and Settings\Queen Bee\Cookies\queen_bee@www.myaffiliateprogram[1].txt
Spyware:Cookie/Atwola Disinfected C:\Documents and Settings\Queen Bee\Application Data\Mozilla\Firefox\Profiles\excplzas.default\cookies.txt[.atwola.com/]
Spyware:Cookie/YieldManager Disinfected C:\Documents and Settings\Queen Bee\Application Data\Mozilla\Firefox\Profiles\excplzas.default\cookies.txt[ad.yieldmanager.com/]
Spyware:Cookie/Serving-sys Disinfected C:\Documents and Settings\Queen Bee\Application Data\Mozilla\Firefox\Profiles\excplzas.default\cookies.txt[.serving-sys.com/]
Spyware:Cookie/Serving-sys Disinfected C:\Documents and Settings\Queen Bee\Application Data\Mozilla\Firefox\Profiles\excplzas.default\cookies.txt[.bs.serving-sys.com/]
Spyware:Cookie/RealMedia Disinfected C:\Documents and Settings\Queen Bee\Application Data\Mozilla\Firefox\Profiles\excplzas.default\cookies.txt[.realmedia.com/]
Spyware:Cookie/Server.iad.Liveperson Disinfected C:\Documents and Settings\Queen Bee\Application Data\Mozilla\Firefox\Profiles\excplzas.default\cookies.txt[server.iad.liveperson.net/hc/44860061]
Spyware:Cookie/Server.iad.Liveperson Disinfected C:\Documents and Settings\Queen Bee\Application Data\Mozilla\Firefox\Profiles\excplzas.default\cookies.txt[server.iad.liveperson.net/]
Spyware:Cookie/Server.iad.Liveperson Disinfected C:\Documents and Settings\Queen Bee\Application Data\Mozilla\Firefox\Profiles\excplzas.default\cookies.txt[server.iad.liveperson.net/hc/44860061]
Spyware:Cookie/Hitbox No disinfected C:\Program Files\Support.com\backup\co\cookies.txt\4514_5d8a45e21_[]


Logfile of HijackThis v1.99.1
Scan saved at 11:00:12 PM, on 4/2/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16414)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\brss01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Photodex\ProShowGold\ScsiAccess.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Sony\VAIO Media Music Server\SSSvr.exe
C:\Program Files\Sony\Photo Server 20\appsrv\PicAppSrv.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Common Files\Sony Shared\VAIO Media Platform\SV_Httpd.exe
C:\Program Files\Common Files\Sony Shared\VAIO Media Platform\sv_httpd.exe
C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\SpywareGuard\sgmain.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\SpywareGuard\sgbhp.exe
c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\adobe\acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe"
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\McAfee.com\Agent\mcupdate.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [CleanUp] C:\PROGRA~1\McAfee.com\Shared\mcappins.exe /v=3 /cleanup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O11 - Options group: [INTERNATIONAL] International*
O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
O15 - Trusted Zone: http://www3.ca.com
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://a1540.g.akamai.net/7/1540/52/20061205/qtinstall.info.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://downloads.ewido.net/ewidoOnlineScan.cab
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - https://objects.aol.com/mcafee/molbin/shared/mcinsctl/en-us/4,0,0,83/mcinsctl.cab
O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/EN-US/a-UNO1/GAME_UNO1.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1126403499153
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1126403449562
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
O16 - DPF: {97E71027-0BA2-44F2-97DB-F84D808ED0B6} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab55762.cab
O16 - DPF: {B49C4597-8721-4789-9250-315DFBD9F525} (IWinAmpActiveX Class) - http://cdn.digitalcity.com/radio/ampx/ampx2.6.1.11_en_dl.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://messenger.zone.msn.com/binary/ZIntro.cab55579.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - https://objects.aol.com/mcafee/molbin/shared/mcgdmgr/en-us/1,0,0,20/McGDMgr.cab
O16 - DPF: {CB50428B-657F-47DF-9B32-671F82AA73F7} (Photodex Presenter AX control) - http://www.photodex.com/pxplay.cab
O16 - DPF: {D6376DD2-C2BD-49B2-A1B1-138F869633F3} (ASPRO Installer Class) - http://acs.pandasoftware.com/activescanpro/as5/asproinst.cab
O16 - DPF: {DAF5D9A2-D982-4671-83E4-0398706A5F6A} (SCEWebLauncherCtl Object) - http://zone.msn.com/bingame/hsol/default/SCEWebLauncher.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://aolsvc.aol.com/onlinegames/bejeweled2/popcaploader_v7.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab31267.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\System32\brsvc01a.exe
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Networks Associates Technology, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScsiAccess - Unknown owner - C:\Program Files\Photodex\ProShowGold\ScsiAccess.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\PROGRA~1\COMMON~1\SONYSH~1\AVLib\Sptisrv.exe
O23 - Service: VAIO Media Music Server (Application) (VAIOMediaPlatform-MusicServer-AppServer) - Unknown owner - C:\Program Files\Sony\VAIO Media Music Server\SSSvr.exe" /Service=VAIOMediaPlatform-MusicServer-AppServer /DisplayName="VAIO Media Music Server (Application) (file missing)
O23 - Service: VAIO Media Music Server (HTTP) (VAIOMediaPlatform-MusicServer-HTTP) - Unknown owner - C:\Program Files\Common Files\Sony Shared\VAIO Media Platform\sv_httpd.exe" /Service=VAIOMediaPlatform-MusicServer-HTTP /RegRoot="Software\Sony Corporation\VAIO Media Platform\2.0" /RegExt="Applications\MusicServer\HTTP (file missing)
O23 - Service: VAIO Media Music Server (UPnP) (VAIOMediaPlatform-MusicServer-UPnP) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Media Platform\UPnPFramework.exe
O23 - Service: VAIO Media Photo Server (Application) (VAIOMediaPlatform-PhotoServer-AppServer) - Unknown owner - C:\Program Files\Sony\Photo Server 20\appsrv\PicAppSrv.exe
O23 - Service: VAIO Media Photo Server (HTTP) (VAIOMediaPlatform-PhotoServer-HTTP) - Unknown owner - C:\Program Files\Common Files\Sony Shared\VAIO Media Platform\SV_Httpd.exe" /Service=VAIOMediaPlatform-PhotoServer-HTTP /RegRoot="Software\Sony Corporation\VAIO Media Platform\2.0" /RegExt="\Applications\PhotoServer\HTTP (file missing)
O23 - Service: VAIO Media Photo Server (UPnP) (VAIOMediaPlatform-PhotoServer-UPnP) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Media Platform\UPnPFramework.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
 
Welcome to the forum, sorry for the wait, the multiple posts make it look like you are being helped. This item:
ssupdate.exe >>> can be good or bad, see this: http://www.fbmsoftware.com/spyware-net/Process/SSUpdate_exe/3204/
and now this: http://www.bleepingcomputer.com/startups/SSUpdate.exe-4703.html
I see you had SpySweeper onboard at some point, so you may have tried SUPERAntiSpyware? These hackers do all they can to keep up from finding and removing their junk.

You can use these scanners to find out about a file:
http://virusscan.jotti.org/
http://www.kaspersky.com/scanforvirus
http://www.virustotal.com/flash/index_en.html

You can also point the mouse at the file and right click, then choose Properties. The information there may help identify it.
5000queenstnpics <<< these are adobe files (Portable Document Format) You can scan those also or check the properties. You can also move them (delete) to the Recycle bin as you investivage if you wish.

I really can't do much except ask for aditional scans until we know what you have here.

Here is what I see:

1) You are running Spybot Tea Timer and SpywareGuard at the same time and they both do the same job. I personally prefer SG, but you chose, either turn off TT: http://russelltexas.com/malware/teatimer.htm or uninstall SpywareGuard.

2) http://www.trendmicro.com/vinfo/grayware/ve_graywareDetails.asp?GNAME=ADW_POP.A
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://aolsvc.aol.com/onlinegames/be...ploader_v7.cab

3) Since this is your computer and you do not know why the PDF files are there and you are sure they are not needed, you can delete them. Same with the other file, take a look, but no matter which it is you would not need to so delete it also.

4) I should also point out that this item should NOT have access to the internet via Zone Alarm unless you provided it at some point. I can provide tutorial information for ZA. I know exactly which programs are allowed internet access, any that ask for access after that I have to approve. Perhaps you used SUPERAntiSpyware and allowed access when you used it? You should look at the programs you have allowed
Right click ZA > Restore ZA Control Center > Status Tab > Program Control to your left. Only trusted programs should have Internet Access. If you have programs you do not know, block them until you find out what they are.
http://download.zonelabs.com/bin/me...?app=inclient&date=-86400&version=6.5.737.000
http://www.markusjansson.net/eza.html

Take this information I have provided and run with it. Once you know you have a malware problem, post again using "Post Reply" and tell me more about it. I will leave your topic open for a week to give you time to do this.

Thanks...Phil
 
Thank you for your help Phil. I have SUPERAntiSpyware, should I remove this program? It is a hacker program?

Thanks again
 
Thanks for your question:
I have SUPERAntiSpyware, should I remove this program? It is a hacker program?
Click to expand...
No, this is a good program, it does answer your question about what is trying to access the internet. It would need updates on a regular basis and it is safe to allow it access. Some good tutorials for using SAS here: http://uk.geocities.com/cleanandprotected/Tutorials.html

If I can do more, let me know.

Thanks...Phil
 
This topic has been archived.

If you need it re-opened please send me a private message (pm) and provide a link to the thread. Applies only to the original poster, anyone else with similar problems please start a new topic.
 
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