Stopping Spybot from blocking Symantec Renewal

J

Johnman

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This posting 1. requests help in programming Spybot to allow my antiviral program to download and 2. requests instructions on fixing the window with blank buttons that pops up when Spybot blocks attempts to "change the registry". I am not a computer programmer so if you have suggestions please write them in user friendly language.

1. When I tried to download my Norton Symantec antiviral renewal/upgrade, Spybot stopped something called the Active X control. After I closed this window (which had blank buttons that don't seem to work), another window popped up in the lower right hand corner that said "registry change denied". All I want to be able to do is download the antivirus renewal I purchased and keep Spybot antispyware working too. What should I do?

2. Is there a problem with the detection window with the blank buttons? What should I do to fix it?

Any help would be greatly appreciated.
 
Last edited:
Johnman said:
This posting 1. requests help in programming Spybot to allow my antiviral program to download and 2. requests instructions on fixing the window with blank buttons that pops up when Spybot blocks attempts to "change the registry". I am not a computer programmer so if you have suggestions please write them in user friendly language.
Click to expand...
There is currently a bug in TeaTimer 1.4. Portions of TeaTimer's popup dialog overlay the "Allow change" and "Deny change" buttons. On my system the very top edges of the "Allow change" button (on the left) and "Deny change" button (on the right) are showing and I am still able to select the options. I also can check "Remember this decision" since it is visible. If no portion of the "Allow change" and "Deny change" buttons are showing, you can answer TeaTimer's popup dialog (English language version) by pressing "A" on your keyboard for "Allow change" or "D" for "Deny change". Note: If you close the dialog without answering "Allow change" or "Deny change" the registry change is denied.

If you can't deal with the problem that way until it is fixed, you can:
  1. Apply one of the workarounds found in the following pinned (Sticky) thread that fixes the pop-up dialog so the buttons are visible:
    There are three (3) fixes published in that thread. They are:


  2. Disable TeaTimer as follows:
    • Go into Spybot > Mode > Advanced Mode > Tools > Resident.
    • Uncheck the following:
      • Resident "TeaTimer" (Protection of over-all system settings) Active.

  3. There is also a beta test version of TeaTimer available that overcomes this problem. To download the ßTeaTimer 1.5:
    • Go into Spybot > Mode > Advanced mode > Settings > Settings.
    • Page down the option tree until you see a section titled "Web update" (just past half way down).
    • In the "Web update" section check the following option:
      • Display available beta versions.
    • Click Spybot-S&D (left pane).
    • Click Search for Updates (right pane).
    • When the list of available updates appears, check the following item:
      • ßTeaTimer 1.5 - !Resident protection update (1 MB) - 2007-02-14
    • Click Download Updates.
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Notes about the patches (b. and c. above):
 
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