Stubborn Malware

HJT log

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:35:59 PM, on 11/7/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\WINDOWS\ehome\ehSched.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\WINDOWS\System32\tcpsvcs.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\System32\WgaTray.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\TrojanHunter 5.0\THGuard.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Dell AIO Printer A940\dlbabmon.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.nytimes.com/
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 5.0\THGuard.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [Dell AIO Printer A940] "C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe"
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O4 - Global Startup: ZoneAlarm.lnk = C:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe
O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aol toolbar 5.0\resources\en-us\local\search.html
O8 - Extra context menu item: &Search - ?p=ZJxdm047MGUS
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english/kavwebscan_unicode.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/mic...ls/en/x86/client/muweb_site.cab?1192824000578
O17 - HKLM\System\CCS\Services\Tcpip\..\{080F145E-682A-4D6D-BF64-8F1426698590}: NameServer = 4.2.2.1,4.2.2.2
O17 - HKLM\System\CS1\Services\Tcpip\..\{080F145E-682A-4D6D-BF64-8F1426698590}: NameServer = 4.2.2.1,4.2.2.2
O17 - HKLM\System\CS2\Services\Tcpip\..\{080F145E-682A-4D6D-BF64-8F1426698590}: NameServer = 4.2.2.1,4.2.2.2
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 5347 bytes
 
excerpt from Kaspersky log

My daughter went through the log and found these entries that are not tagged "object is locked skipped":

C:\WINDOWS\system32\werweg.dll Infected: Trojan.Win32.Kolweb.u skipped
C:\My Downloads\backups\backup-20071015-163738-918-source.html Infected: Trojan-Clicker.HTML.IFrame.dn skipped
C:\My Downloads\backups\backup-20071015-174305-719-source.html Infected: Trojan-Clicker.HTML.IFrame.dn skipped
C:\My Downloads\backups\backup-20071018-102607-802-source.html Infected: Trojan-Clicker.HTML.IFrame.dn skipped
C:\My Downloads\backups\backup-20071018-141641-941-source.html Infected: Trojan-Clicker.HTML.IFrame.dn skipped
C:\My Downloads\backups\backup-20071018-160701-714-source.html Infected: Trojan-Clicker.HTML.IFrame.dn skipped
C:\My Downloads\backups\backup-20071015-163730-635.dll Infected: Trojan.Win32.Kolweb.u skipped

C:\My Downloads\backups\backup-20071015-163737-735.dll Infected: not-a-virus:Downloader.Win32.PopCap.b skipped
C:\WINDOWS\system32\XgcDl3x2.dll Infected: not-a-virus:AdWare.Win32.BHO.fd skipped
C:\WINDOWS\system32\YlbfjuBT.dll Infected: not-a-virus:AdWare.Win32.BHO.fd skipped
C:\WINDOWS\system32\hOxG7P32.dll Infected: not-a-virus:AdWare.Win32.BHO.fd skipped
C:\WINDOWS\system32\kPr4j4fv.dll Infected: not-a-virus:AdWare.Win32.BHO.fd skipped
C:\WINDOWS\system32\Ogm0P7mb.dll Infected: not-a-virus:AdWare.Win32.BHO.fd skipped
C:\WINDOWS\system32\R1JJxcnh.dll Infected: not-a-virus:AdWare.Win32.BHO.fd skipped
C:\WINDOWS\system32\rM742tcd.dll Infected: not-a-virus:AdWare.Win32.BHO.fd skipped
C:\WINDOWS\system32\ukHocK5M.dll Infected: not-a-virus:AdWare.Win32.BHO.fd skipped
C:\WINDOWS\system32\2iwR78c3.dll Infected: not-a-virus:AdWare.Win32.BHO.fd skipped
C:\WINDOWS\system32\3of3w5aJ.dll Infected: not-a-virus:AdWare.Win32.BHO.fd skipped
C:\WINDOWS\system32\bKwflwAC.dll Infected: not-a-virus:AdWare.Win32.BHO.fd skipped
C:\qoobox\Quarantine\C\Program Files\Common Files\ASKS~1\wіnword.exe.vir Infected: not-a-virus:AdWare.Win32.PurityScan.fz skipped
C:\qoobox\Quarantine\C\Program Files\MANTEC~1\еxplorer.exe.vir Infected: not-a-virus: AdWare.Win32.PurityScan.fz skipped
C:\qoobox\Quarantine\C\WINDOWS\xhelper.dll.vir Infected: not-a-virus:AdWare.Win32.Agent.db skipped
C:\System Volume Information\_restore{4897816A-AF1D-4BC1-812F-EC629DB1D1F3}\RP1\A0000180.exe Infected: not-a-virus:AdWare.Win32.PurityScan.fz skipped
C:\System Volume Information\_restore{4897816A-AF1D-4BC1-812F-EC629DB1D1F3}\RP1\A0000181.exe Infected: not-a-virus:AdWare.Win32.PurityScan.fz skipped
C:\System Volume Information\_restore{4897816A-AF1D-4BC1-812F-EC629DB1D1F3}\RP1\A0000191.dll Infected: not-a-virus:AdWare.Win32.Agent.db skipped


C:\My Downloads\backups\backup-20071015-163736-310 Suspicious: Exploit.HTML.Mht skipped
 
Access FYI

Just so you know, I will be away from the infected computer from 22:00 GMT 7 Nov until 14:00 GMT 9 Nov.

Thanks again for all your help.

Bob
 
Hi

Empty these folders:

C:\qoobox\Quarantine\
C:\My Downloads\backups\

Delete these:

C:\WINDOWS\system32\werweg.dll
C:\WINDOWS\system32\XgcDl3x2.dll
C:\WINDOWS\system32\YlbfjuBT.dll
C:\WINDOWS\system32\hOxG7P32.dll
C:\WINDOWS\system32\kPr4j4fv.dll
C:\WINDOWS\system32\Ogm0P7mb.dll
C:\WINDOWS\system32\R1JJxcnh.dll
C:\WINDOWS\system32\rM742tcd.dll
C:\WINDOWS\system32\ukHocK5M.dll
C:\WINDOWS\system32\2iwR78c3.dll
C:\WINDOWS\system32\3of3w5aJ.dll
C:\WINDOWS\system32\bKwflwAC.dll

Empty Recycle Bin

Still problems?
 
Hi

Then you're clean!

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

You can remove all tools we used.

  • Disable and Enable System Restore. - If you are using Windows XP then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.

    You can find instructions on how to enable and re-enable system restore here:

    Windows XP System Restore Guide

Re-enable system restore with instructions from tutorial above

  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialize and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • Change the Navigate sub-frames across different domains to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  • Next press the Apply button and then the OK to exit the Internet Properties page.
  • Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.

See this link for a listing of some online & their stand-alone antivirus programs:

Virus, Spyware, and Malware Protection and Removal Resources


  • Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

    For a tutorial on Firewalls and a listing of some available ones see the link below:

    Understanding and Using Firewalls

  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

  • Install Ad-Aware - Install and download Ad-Aware. You should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.

    A tutorial on installing & using this product can be found here:

    Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer
  • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

    A tutorial on installing & using this product can be found here:

    Using SpywareBlaster to protect your computer from Spyware and Malware

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.

Here are some additional utilities that will enhance your safety

  • IE/Spyad <= IE/Spyad places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
  • MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
  • Google Toolbar <= Get the free google toolbar to help stop pop up windows.
  • Comodo BOCLEAN <= Stop identity thieves from getting personal information. Instantly detects well over 1,000,000 unique, variant and repack malware in total. And it's free.
  • Winpatrol <= Download and install the free version of Winpatrol. a tutorial for this product is located here:
    Using Winpatrol to protect your computer from malicious software

Stand Up and Be Counted ---> Malware Complaints <--- where you can make difference!

The site offers people who have been (or are) victims of malware the opportunity to document their story and, in that way, launch a complaint against the malware and the makers of the malware.

Also, please read this great article by Tony Klein So How Did I Get Infected In First Place

Happy surfing and stay clean!
 
maybe we're not out of the woods yet

I installed XP SP2. On restart I logged on as a non-administrator user. I got an error box titled RUNDLL with the message:

error loading c:/windows/system32/jkhhedb.dll
The specified module could not be found

What worries me is that something that we've deleted.
 
Hi

That is vundo dll (or sign that is missing more likely).

Please post a HijackThis log from that account.
 
new hjt

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:20:19 PM, on 11/9/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\WINDOWS\System32\tcpsvcs.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\msiexec.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\TrojanHunter 5.0\THGuard.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe
C:\WINDOWS\BCMSMMSG.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Dell AIO Printer A940\dlbabmon.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe
C:\WINDOWS\system32\lexpps.exe
C:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.nytimes.com/
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 5.0\THGuard.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [Dell AIO Printer A940] "C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe"
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O4 - Global Startup: ZoneAlarm.lnk = C:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe
O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aol toolbar 5.0\resources\en-us\local\search.html
O8 - Extra context menu item: &Search - ?p=ZJxdm047MGUS
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english/kavwebscan_unicode.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/mic...ls/en/x86/client/muweb_site.cab?1192824000578
O17 - HKLM\System\CCS\Services\Tcpip\..\{080F145E-682A-4D6D-BF64-8F1426698590}: NameServer = 4.2.2.1,4.2.2.2
O17 - HKLM\System\CS1\Services\Tcpip\..\{080F145E-682A-4D6D-BF64-8F1426698590}: NameServer = 4.2.2.1,4.2.2.2
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 5590 bytes
 
Hi

All I see is this which you can fix:

O8 - Extra context menu item: &Search - ?p=ZJxdm047MGUS

Does that error message re-occur if you log in again?
 
hjt info

As a non-administrator I don't get a log, but I compared the HJT report with the log I sent you. The only difference I see is that the item:
04 - HKCU\..\run: [Aim6] etc. has been replaced by this:
04 - HKCU\..\run: [ctfmon.exe] rundll32.exe c:\windows\system32\jkhhedb.dll,QuerySet

When I ran HJT it warned me that I don't have write access and it can't fix things automatically.
 
forgot to add

I get the error when I log on as a non-administrator, but not when I log on as the administrator that ran all the fixes. I'll try loggong on as a different admin.
 
only one user

you're right - it only appears with that user. Do I just delete the user and make a new account for that person?
 
Hi

You can try first to disable it via msconfig (start -> run -> msconfig -> ok).

If no success, do that:

First we'll need to backup registry:

Start -> Run -> regedit -> ok. Then File -> Export. Give it a name and press Save.

After that, navigate here

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run

Find this -> ctfmon.exe and delete it.

Success?
 
successful, I think

Disabling via msconfig seems to have worked. It took me a minute to figure out that I had to make the account an administrator to do this, then change it back. Now I'll implement your preventive measures. And I'm going to make my step daughter and her kids sign a pledge to adhere to the safe internet use rules I'm giving them!

Thanks again for your help.

Bob Steeves
 
Since this issue appears resolved ... this Topic is closed.

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Everyone else please begin a New Topic.
 
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