Switches off my computer while scanning

K

keirn falln

New member
Hello Im new here.
I am a total novice to computing
I run Norten Anti Virus with its associated spyware and firewall etc.

Ive down-loaded your spyware on advice from a friend, as lately I have some strange things happening on my PC that nortan does not seem to be picking up.

My problem is that I've downloaded your software and on running the Scan my computer switches itself off after a few minutes of doing your scan.
I've tried three times now and it does it every time!

Any Ideas Tnankyou
 
Spybot is quite CPU intensive. It is possible that the CPU overheating and the system is shutting down to protect the processor.

Skeptical? If you doubt that this can be the cause of a shutdown during a Spybot scan and other CPU intensive scans, read the following:
Suggestions:
  1. Make sure that the fans are running and that dust is cleared from any ventilation ports in the case.
  2. For desktops (See Caution! below):
  3. For laptops (See Caution! below):
    • If your owner's manual tells you how to open the case (IBM ThinkPads and Dell Inspirons generally do), consider opening the case and checking to make sure the CPU heat sink is not dusty.
    • If you have a laptop with one of the one of the following processors:
      • Mobile Pentium III-M
      • Mobile Pentium 4-M
      • Mobile Pentium 4
      • Mobile Pentium M / Centrino
      • Mobile AMD
      Take a look at following suggestion by 100mill:
Caution!
  • Before open the case on any PC make sure that you read the owner's manual for that specific PC. This is extremely important not only for your well being due to electrical hazards but also for your PC's well being due to the possibility of static electricity discharges that can damage your PC.
  • If you are in the least bit hesitant about opening the case of your PC, please err on the side of caution and seek professional help.
 
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