The infection prevents me from running aswMBR

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Hello Mike,

I guess you can see how the windows uninstaller leaves a bunch of leftovers


Open OTL.exe
  • Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL

    Code:
    :processes
    killallprocesses
    
    
    :OTL
    
    :Services
    
    :Reg
    [-HKEY_LOCAL_MACHINE\Software\Norton]
    [-HKEY_CURRENT_USER\Software\Norton]
    
    :Files
    C:\ProgramData\Norton
    C:\ProgramData\NortonInstaller
    C:\Users\All Users\Norton
    C:\Users\All Users\NortonInstaller
    
    :Commands
    [purity]
    [emptytemp]
    [start explorer]
    [Reboot]
  • Then click the Run Fix button at the top. <--Not run Scan
  • Let the program run unhindered, reboot when it is done
  • Then post the results of the log it produces.
  • Then run a new scan and post a new OTL log ( don't check the boxes beside LOP Check or Purity this time )





Then run another scan with SystemLook

  • Double-click SystemLook.exe to run it.
  • Copy the content of the following codebox into the main textfield:
    Code:
    :folderfind
    Norton
    :regfind
    Norton
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt
 
Hello Ken,

All processes killed
========== PROCESSES ==========
========== OTL ==========
========== SERVICES/DRIVERS ==========
========== REGISTRY ==========
Registry key HKEY_LOCAL_MACHINE\Software\Norton\ deleted successfully.
Registry key HKEY_CURRENT_USER\Software\Norton\ deleted successfully.
========== FILES ==========
C:\ProgramData\Norton\{B7B64E4E-97E8-48AA-AF62-F11B5FF9819D}\A7CF412459E502F30CC44C40CB39F897 folder moved successfully.
C:\ProgramData\Norton\{B7B64E4E-97E8-48AA-AF62-F11B5FF9819D}\4F6562674C3CDFBF77E9AB23D464A72D folder moved successfully.
C:\ProgramData\Norton\{B7B64E4E-97E8-48AA-AF62-F11B5FF9819D} folder moved successfully.
C:\ProgramData\Norton\{92622AAD-05E8-4459-B256-765CE1E929FB} folder moved successfully.
C:\ProgramData\Norton\{78CA3BF0-9C3B-40e1-B46D-38C877EF059A}\NSM_2.2.0.38\Signatures folder moved successfully.
C:\ProgramData\Norton\{78CA3BF0-9C3B-40e1-B46D-38C877EF059A}\NSM_2.2.0.38\nsm folder moved successfully.
C:\ProgramData\Norton\{78CA3BF0-9C3B-40e1-B46D-38C877EF059A}\NSM_2.2.0.38\itbNSMLUReg folder moved successfully.
C:\ProgramData\Norton\{78CA3BF0-9C3B-40e1-B46D-38C877EF059A}\NSM_2.2.0.38 folder moved successfully.
C:\ProgramData\Norton\{78CA3BF0-9C3B-40e1-B46D-38C877EF059A}\NOF_2.2.0.26\Lue\Logs folder moved successfully.
C:\ProgramData\Norton\{78CA3BF0-9C3B-40e1-B46D-38C877EF059A}\NOF_2.2.0.26\Lue\Downloads folder moved successfully.
C:\ProgramData\Norton\{78CA3BF0-9C3B-40e1-B46D-38C877EF059A}\NOF_2.2.0.26\Lue folder moved successfully.
C:\ProgramData\Norton\{78CA3BF0-9C3B-40e1-B46D-38C877EF059A}\NOF_2.2.0.26\itbLUReg folder moved successfully.
C:\ProgramData\Norton\{78CA3BF0-9C3B-40e1-B46D-38C877EF059A}\NOF_2.2.0.26\Framework folder moved successfully.
C:\ProgramData\Norton\{78CA3BF0-9C3B-40e1-B46D-38C877EF059A}\NOF_2.2.0.26\diStRptr folder moved successfully.
C:\ProgramData\Norton\{78CA3BF0-9C3B-40e1-B46D-38C877EF059A}\NOF_2.2.0.26\diMaster folder moved successfully.
C:\ProgramData\Norton\{78CA3BF0-9C3B-40e1-B46D-38C877EF059A}\NOF_2.2.0.26\Connections folder moved successfully.
C:\ProgramData\Norton\{78CA3BF0-9C3B-40e1-B46D-38C877EF059A}\NOF_2.2.0.26\CmnClnt\ccSetMgr folder moved successfully.
C:\ProgramData\Norton\{78CA3BF0-9C3B-40e1-B46D-38C877EF059A}\NOF_2.2.0.26\CmnClnt\ccJobMgr folder moved successfully.
C:\ProgramData\Norton\{78CA3BF0-9C3B-40e1-B46D-38C877EF059A}\NOF_2.2.0.26\CmnClnt\ccGLog folder moved successfully.
C:\ProgramData\Norton\{78CA3BF0-9C3B-40e1-B46D-38C877EF059A}\NOF_2.2.0.26\CmnClnt\ccGEvt\Global folder moved successfully.
C:\ProgramData\Norton\{78CA3BF0-9C3B-40e1-B46D-38C877EF059A}\NOF_2.2.0.26\CmnClnt\ccGEvt folder moved successfully.
C:\ProgramData\Norton\{78CA3BF0-9C3B-40e1-B46D-38C877EF059A}\NOF_2.2.0.26\CmnClnt folder moved successfully.
C:\ProgramData\Norton\{78CA3BF0-9C3B-40e1-B46D-38C877EF059A}\NOF_2.2.0.26 folder moved successfully.
C:\ProgramData\Norton\{78CA3BF0-9C3B-40e1-B46D-38C877EF059A} folder moved successfully.
C:\ProgramData\Norton\{086A63F0-6B13-4F29-9695-134E7A01E963} folder moved successfully.
C:\ProgramData\Norton\_lck folder moved successfully.
C:\ProgramData\Norton\NPE folder moved successfully.
C:\ProgramData\Norton\LocalDumps folder moved successfully.
C:\ProgramData\Norton\00000083\00000033\1122 folder moved successfully.
C:\ProgramData\Norton\00000083\00000033 folder moved successfully.
C:\ProgramData\Norton\00000083 folder moved successfully.
C:\ProgramData\Norton\00000082\0000012c\00000663 folder moved successfully.
C:\ProgramData\Norton\00000082\0000012c folder moved successfully.
C:\ProgramData\Norton\00000082\00000114\000004e8 folder moved successfully.
C:\ProgramData\Norton\00000082\00000114 folder moved successfully.
C:\ProgramData\Norton\00000082 folder moved successfully.
C:\ProgramData\Norton folder moved successfully.
C:\ProgramData\NortonInstaller\Settings\Norton Security Suite\Norton\ErrorManagement folder moved successfully.
C:\ProgramData\NortonInstaller\Settings\Norton Security Suite\Norton folder moved successfully.
C:\ProgramData\NortonInstaller\Settings\Norton Security Suite\N360_Norton\Product\SettingsMigration folder moved successfully.
C:\ProgramData\NortonInstaller\Settings\Norton Security Suite\N360_Norton\Product folder moved successfully.
C:\ProgramData\NortonInstaller\Settings\Norton Security Suite\N360_Norton folder moved successfully.
C:\ProgramData\NortonInstaller\Settings\Norton Security Suite\Exported folder moved successfully.
C:\ProgramData\NortonInstaller\Settings\Norton Security Suite folder moved successfully.
C:\ProgramData\NortonInstaller\Settings\Norton Internet Security folder moved successfully.
C:\ProgramData\NortonInstaller\Settings folder moved successfully.
C:\ProgramData\NortonInstaller\Logs\2013-04-17-23h06m45s folder moved successfully.
C:\ProgramData\NortonInstaller\Logs\2013-04-16-18h52m20s folder moved successfully.
C:\ProgramData\NortonInstaller\Logs\2013-04-15-23h04m37s folder moved successfully.
C:\ProgramData\NortonInstaller\Logs folder moved successfully.
C:\ProgramData\NortonInstaller folder moved successfully.
File\Folder C:\Users\All Users\Norton not found.
File\Folder C:\Users\All Users\NortonInstaller not found.
========== COMMANDS ==========

[EMPTYTEMP]

User: ALEXIS
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 4939093 bytes
->Java cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Alexis_2
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Java cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Guest
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Public
->Temp folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 13447160 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 32902 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 18.00 mb


OTL by OldTimer - Version 3.2.69.0 log created on 04242013_222814

Files\Folders moved on Reboot...
C:\Users\ALEXIS\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.
C:\Users\ALEXIS\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\AntiPhishing\ED8654D5-B9F0-4DD9-B3E8-F8F560086FDF.dat moved successfully.
C:\Users\ALEXIS\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\UCOLZN6K\showthread[3].htm moved successfully.

PendingFileRenameOperations files...

Registry entries deleted on Reboot...




OTL logfile created on: 4/24/2013 10:36:13 PM - Run 4
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\ALEXIS\Downloads
64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.0.8112.16421)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

2.75 Gb Total Physical Memory | 1.42 Gb Available Physical Memory | 51.66% Memory free
5.49 Gb Paging File | 3.96 Gb Available in Paging File | 72.24% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 283.83 Gb Total Space | 226.03 Gb Free Space | 79.63% Space Free | Partition Type: NTFS
Drive D: | 13.97 Gb Total Space | 1.74 Gb Free Space | 12.46% Space Free | Partition Type: NTFS

Computer Name: ALEXIS-HP | User Name: ALEXIS | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Include 64bit Scans
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - C:\Users\ALEXIS\Downloads\OTL.exe (OldTimer Tools)
PRC - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe (Malwarebytes Corporation)
PRC - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe (Malwarebytes Corporation)
PRC - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe (Malwarebytes Corporation)
PRC - C:\Program Files (x86)\Spybot - Search & Destroy 2\SDTray.exe (Safer-Networking Ltd.)
PRC - C:\Program Files (x86)\Spybot - Search & Destroy 2\SDWSCSvc.exe (Safer-Networking Ltd.)
PRC - C:\Program Files (x86)\Spybot - Search & Destroy 2\SDUpdSvc.exe (Safer-Networking Ltd.)
PRC - C:\Program Files (x86)\Spybot - Search & Destroy 2\SDFSSvc.exe (Safer-Networking Ltd.)
PRC - C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe (Microsoft Corporation)
PRC - C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe (Microsoft Corporation)
PRC - C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe (Hewlett-Packard Company)
PRC - C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe (CyberLink)
PRC - C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe (Hewlett-Packard Development Company, L.P.)
PRC - C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe (Roxio)
PRC - C:\Program Files (x86)\comcasttb\ComcastSpywareScan\ComcastAntiSpyService.exe ()


========== Modules (No Company Name) ==========

MOD - C:\Program Files (x86)\Spybot - Search & Destroy 2\snlFileFormats150.bpl ()
MOD - C:\Program Files (x86)\Spybot - Search & Destroy 2\snlThirdParty150.bpl ()
MOD - C:\Program Files (x86)\Spybot - Search & Destroy 2\VirtualTreesDXE150.bpl ()
MOD - C:\Program Files (x86)\Spybot - Search & Destroy 2\JSDialogPack150.bpl ()
MOD - C:\Program Files (x86)\Spybot - Search & Destroy 2\DEC150.bpl ()


========== Services (SafeList) ==========

SRV:64bit: - (AMD External Events Utility) -- C:\Windows\SysNative\atiesrxx.exe (AMD)
SRV:64bit: - (AMD FUEL Service) -- C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe (Advanced Micro Devices, Inc.)
SRV:64bit: - (STacSV) -- C:\Program Files\IDT\WDM\stacsv64.exe (IDT, Inc.)
SRV:64bit: - (wlcrasvc) -- C:\Program Files\Windows Live\Mesh\wlcrasvc.exe (Microsoft Corporation)
SRV:64bit: - (HPClientSvc) -- C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe (Hewlett-Packard Company)
SRV:64bit: - (HP Wireless Assistant Service) -- C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Service.exe (Hewlett-Packard Company)
SRV:64bit: - (AMD Reservation Manager) -- C:\Program Files\ATI Technologies\ATI.ACE\Reservation Manager\AMD Reservation Manager.exe (Advanced Micro Devices)
SRV:64bit: - (WinDefend) -- C:\Program Files\Windows Defender\MpSvc.dll (Microsoft Corporation)
SRV - (MBAMService) -- C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe (Malwarebytes Corporation)
SRV - (MBAMScheduler) -- C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe (Malwarebytes Corporation)
SRV - (AdobeFlashPlayerUpdateSvc) -- C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe (Adobe Systems Incorporated)
SRV - (sftvsa) -- C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe (Microsoft Corporation)
SRV - (sftlist) -- C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe (Microsoft Corporation)
SRV - (HP Support Assistant Service) -- C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe (Hewlett-Packard Company)
SRV - (HPDrvMntSvc.exe) -- C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe (Hewlett-Packard Company)
SRV - (HPWMISVC) -- C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe (Hewlett-Packard Development Company, L.P.)
SRV - (RoxioNow Service) -- C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe (Roxio)
SRV - (GameConsoleService) -- C:\Program Files (x86)\HP Games\HP Game Console\GameConsoleService.exe (WildTangent, Inc.)
SRV - (clr_optimization_v4.0.30319_32) -- C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe (Microsoft Corporation)
SRV - (AntiSpywareService) -- C:\Program Files (x86)\comcasttb\ComcastSpywareScan\ComcastAntiSpyService.exe ()
SRV - (clr_optimization_v2.0.50727_32) -- C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe (Microsoft Corporation)


========== Driver Services (SafeList) ==========

DRV:64bit: - (MBAMProtector) -- C:\Windows\SysNative\drivers\mbam.sys (Malwarebytes Corporation)
DRV:64bit: - (SymEvent) -- C:\Windows\SysNative\drivers\SYMEVENT64x86.SYS (Symantec Corporation)
DRV:64bit: - (usb_rndisx) -- C:\Windows\SysNative\drivers\usb8023x.sys (Microsoft Corporation)
DRV:64bit: - (RdpVideoMiniport) -- C:\Windows\SysNative\drivers\rdpvideominiport.sys (Microsoft Corporation)
DRV:64bit: - (TsUsbFlt) -- C:\Windows\SysNative\drivers\TsUsbFlt.sys (Microsoft Corporation)
DRV:64bit: - (USBAAPL64) -- C:\Windows\SysNative\drivers\usbaapl64.sys (Apple, Inc.)
DRV:64bit: - (SNP2UVC) -- C:\Windows\SysNative\drivers\snp2uvc.sys ()
DRV:64bit: - (Fs_Rec) -- C:\Windows\SysNative\drivers\fs_rec.sys (Microsoft Corporation)
DRV:64bit: - (tapklink) -- C:\Windows\SysNative\drivers\tapklink.sys (Faveset LLC)
DRV:64bit: - (SynTP) -- C:\Windows\SysNative\drivers\SynTP.sys (Synaptics Incorporated)
DRV:64bit: - (Sftvol) -- C:\Windows\SysNative\drivers\Sftvollh.sys (Microsoft Corporation)
DRV:64bit: - (Sftplay) -- C:\Windows\SysNative\drivers\Sftplaylh.sys (Microsoft Corporation)
DRV:64bit: - (Sftredir) -- C:\Windows\SysNative\drivers\Sftredirlh.sys (Microsoft Corporation)
DRV:64bit: - (Sftfs) -- C:\Windows\SysNative\drivers\Sftfslh.sys (Microsoft Corporation)
DRV:64bit: - (amdkmdag) -- C:\Windows\SysNative\drivers\atikmdag.sys (ATI Technologies Inc.)
DRV:64bit: - (amdkmdap) -- C:\Windows\SysNative\drivers\atikmpag.sys (Advanced Micro Devices, Inc.)
DRV:64bit: - (LMouFilt) -- C:\Windows\SysNative\drivers\LMouFilt.Sys (Logitech, Inc.)
DRV:64bit: - (LHidFilt) -- C:\Windows\SysNative\drivers\LHidFilt.Sys (Logitech, Inc.)
DRV:64bit: - (pneteth) -- C:\Windows\SysNative\drivers\pneteth.sys (June Fabrics Technology Inc.)
DRV:64bit: - (amdsata) -- C:\Windows\SysNative\drivers\amdsata.sys (Advanced Micro Devices)
DRV:64bit: - (amdxata) -- C:\Windows\SysNative\drivers\amdxata.sys (Advanced Micro Devices)
DRV:64bit: - (BCM43XX) -- C:\Windows\SysNative\drivers\BCMWL664.SYS (Broadcom Corporation)
DRV:64bit: - (clwvd) -- C:\Windows\SysNative\drivers\clwvd.sys (CyberLink Corporation)
DRV:64bit: - (RSPCIESTOR) -- C:\Windows\SysNative\drivers\RtsPStor.sys (Realtek Semiconductor Corp.)
DRV:64bit: - (STHDA) -- C:\Windows\SysNative\drivers\stwrt64.sys (IDT, Inc.)
DRV:64bit: - (HpSAMD) -- C:\Windows\SysNative\drivers\HpSAMD.sys (Hewlett-Packard Company)
DRV:64bit: - (sdbus) -- C:\Windows\SysNative\drivers\sdbus.sys (Microsoft Corporation)
DRV:64bit: - (RTL8167) -- C:\Windows\SysNative\drivers\Rt64win7.sys (Realtek )
DRV:64bit: - (AtiPcie) -- C:\Windows\SysNative\drivers\AtiPcie64.sys (Advanced Micro Devices Inc.)
DRV:64bit: - (amd_sata) -- C:\Windows\SysNative\drivers\amd_sata.sys (Advanced Micro Devices)
DRV:64bit: - (amd_xata) -- C:\Windows\SysNative\drivers\amd_xata.sys (Advanced Micro Devices)
DRV:64bit: - (AtiHdmiService) -- C:\Windows\SysNative\drivers\AtiHdmi.sys (ATI Technologies, Inc.)
DRV:64bit: - (usbfilter) -- C:\Windows\SysNative\drivers\usbfilter.sys (Advanced Micro Devices)
DRV:64bit: - (amdiox64) -- C:\Windows\SysNative\drivers\amdiox64.sys (Advanced Micro Devices)
DRV:64bit: - (androidusb) -- C:\Windows\SysNative\drivers\androidusb.sys (Google Inc)
DRV:64bit: - (amdsbs) -- C:\Windows\SysNative\drivers\amdsbs.sys (AMD Technologies Inc.)
DRV:64bit: - (LSI_SAS2) -- C:\Windows\SysNative\drivers\lsi_sas2.sys (LSI Corporation)
DRV:64bit: - (stexstor) -- C:\Windows\SysNative\drivers\stexstor.sys (Promise Technology)
DRV:64bit: - (ROOTMODEM) -- C:\Windows\SysNative\drivers\rootmdm.sys (Microsoft Corporation)
DRV:64bit: - (SrvHsfV92) -- C:\Windows\SysNative\drivers\VSTDPV6.SYS (Conexant Systems, Inc.)
DRV:64bit: - (SrvHsfWinac) -- C:\Windows\SysNative\drivers\VSTCNXT6.SYS (Conexant Systems, Inc.)
DRV:64bit: - (SrvHsfHDA) -- C:\Windows\SysNative\drivers\VSTAZL6.SYS (Conexant Systems, Inc.)
DRV:64bit: - (igfx) -- C:\Windows\SysNative\drivers\igdkmd64.sys (Intel Corporation)
DRV:64bit: - (yukonw7) -- C:\Windows\SysNative\drivers\yk62x64.sys (Marvell)
DRV:64bit: - (netw5v64) -- C:\Windows\SysNative\drivers\netw5v64.sys (Intel Corporation)
DRV:64bit: - (ebdrv) -- C:\Windows\SysNative\drivers\evbda.sys (Broadcom Corporation)
DRV:64bit: - (b06bdrv) -- C:\Windows\SysNative\drivers\bxvbda.sys (Broadcom Corporation)
DRV:64bit: - (b57nd60a) -- C:\Windows\SysNative\drivers\b57nd60a.sys (Broadcom Corporation)
DRV:64bit: - (hcw85cir) -- C:\Windows\SysNative\drivers\hcw85cir.sys (Hauppauge Computer Works, Inc.)
DRV:64bit: - (pnetmdm) -- C:\Windows\SysNative\drivers\pnetmdm64.sys (June Fabrics Technology)
DRV - (WIMMount) -- C:\Windows\SysWOW64\drivers\wimmount.sys (Microsoft Corporation)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE:64bit: - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/HPNOT/1
IE:64bit: - HKLM\..\SearchScopes,DefaultScope = {ec29edf6-ad3c-4e1c-a087-d6cb81400c43}
IE:64bit: - HKLM\..\SearchScopes\{b7fca997-d0fb-4fe0-8afd-255e89cf9671}: "URL" = http://search.yahoo.com/search?p={searchTerms}&ei={inputEncoding}&fr=chr-hp-psg&type=HPNTDF
IE:64bit: - HKLM\..\SearchScopes\{d43b3890-80c7-4010-a95d-1e77b5924dc3}: "URL" = http://en.wikipedia.org/wiki/Special:Search?search={searchTerms}
IE:64bit: - HKLM\..\SearchScopes\{D944BB61-2E34-4DBF-A683-47E505C587DC}: "URL" = http://rover.ebay.com/rover/1/711-30572-11896-2/4?mpre=http://shop.ebay.com/?_nkw={searchTerms}
IE:64bit: - HKLM\..\SearchScopes\{ec29edf6-ad3c-4e1c-a087-d6cb81400c43}: "URL" = http://www.bing.com/search?q={searchTerms}&form=HPNTDF&pc=HPNTDF&src=IE-SearchBox
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL =
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page =
IE - HKLM\..\SearchScopes,DefaultScope = {c1d89ae7-449d-4929-b24b-fded04adbe06}
IE - HKLM\..\SearchScopes\{b7fca997-d0fb-4fe0-8afd-255e89cf9671}: "URL" = http://search.yahoo.com/search?p={searchTerms}&ei={inputEncoding}&fr=chr-hp-psg&type=HPNTDF
IE - HKLM\..\SearchScopes\{d43b3890-80c7-4010-a95d-1e77b5924dc3}: "URL" = http://en.wikipedia.org/wiki/Special:Search?search={searchTerms}
IE - HKLM\..\SearchScopes\{D944BB61-2E34-4DBF-A683-47E505C587DC}: "URL" = http://rover.ebay.com/rover/1/711-30572-11896-2/4?mpre=http://shop.ebay.com/?_nkw={searchTerms}
IE - HKLM\..\SearchScopes\{ec29edf6-ad3c-4e1c-a087-d6cb81400c43}: "URL" = http://www.bing.com/search?q={searchTerms}&form=HPNTDF&pc=HPNTDF&src=IE-SearchBox

IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://google.com/
IE - HKCU\..\SearchScopes,DefaultScope = {8EEAC88A-079B-4b2c-80C1-7836F79EB40A}
IE - HKCU\..\SearchScopes\{8EEAC88A-079B-4b2c-80C1-7836F79EB40A}: "URL" = http://us.search.yahoo.com/search?p={searchTerms}&fr=chr-comodo
IE - HKCU\..\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}: "URL" = http://nortonsafe.search.ask.com/web?q={SEARCHTERMS}&o=APN10506&l=dis&prt=NIS&chn=retail&geo=US&ver=20&locale=en_US&gct=kwd&qsrc=2869
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0


========== FireFox ==========

FF:64bit: - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\system32\Macromed\Flash\NPSWF64_11_6_602_180.dll File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@java.com/JavaPlugin: C:\Program Files\Java\jre6\bin\new_plugin\npjp2.dll (Sun Microsystems, Inc.)
FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files\Microsoft Silverlight\5.1.20125.0\npctrl.dll ( Microsoft Corporation)
FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/OfficeAuthz,version=14.0: C:\PROGRA~1\MICROS~2\Office14\NPAUTHZ.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_6_602_180.dll ()
FF - HKLM\Software\MozillaPlugins\@adobe.com/ShockwavePlayer: C:\Windows\SysWOW64\Adobe\Director\np32dsw.dll (Adobe Systems, Inc.)
FF - HKLM\Software\MozillaPlugins\@java.com/JavaPlugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npjp2.dll (Sun Microsystems, Inc.)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files (x86)\Microsoft Silverlight\5.1.20125.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/OfficeAuthz,version=14.0: C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/SharePoint,version=14.0: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3502.0922: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3508.1109: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Program Files (x86)\Google\Update\1.3.21.135\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Program Files (x86)\Google\Update\1.3.21.135\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\Adobe Reader: C:\Program Files (x86)\Adobe\Reader 9.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)



O1 HOSTS File: ([2013/04/23 22:46:36 | 000,000,098 | ---- | M]) - C:\Windows\SysNative\drivers\etc\Hosts
O1 - Hosts: 127.0.0.1 localhost
O1 - Hosts: ::1 localhost
O2 - BHO: (SDHelper) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy 2\SDHelper.dll (Safer-Networking Ltd.)
O2 - BHO: (Updater For XFIN_PORTAL) - {bb46be07-13eb-4c49-b0f0-fc78b9ea4983} - C:\Program Files (x86)\xfin_portal\auxi\comcastAu.dll File not found
O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No CLSID value found.
O4 - HKLM..\Run: [SDTray] C:\Program Files (x86)\Spybot - Search & Destroy 2\SDTray.exe (Safer-Networking Ltd.)
O4 - HKCU..\Run: [Spybot-S&D Cleaning] C:\Program Files (x86)\Spybot - Search & Destroy 2\SDCleaner.exe (Safer-Networking Ltd.)
O4 - Startup: C:\Users\ALEXIS\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\ERUNT AutoBackup.lnk = C:\Program Files (x86)\ERUNT\AUTOBACK.EXE ()
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 0
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: EnableLUA = 0
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: PromptOnSecureDesktop = 0
O7 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
O9 - Extra 'Tools' menuitem : Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files (x86)\Spybot - Search & Destroy 2\SDHelper.dll (Safer-Networking Ltd.)
O13 - gopher Prefix: missing
O16:64bit: - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab (Java Plug-in 1.6.0_22)
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} http://download.microsoft.com/downl...-4117-8430-A67417AA88CD/LegitCheckControl.cab (Windows Genuine Advantage Validation Tool)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab (Java Plug-in 1.6.0_29)
O16 - DPF: {CAFEEFAC-0016-0000-0029-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab (Java Plug-in 1.6.0_29)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab (Java Plug-in 1.6.0_29)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.1.1
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{30AFC9A8-A278-4C8D-940D-E3F6BD176E8D}: DhcpNameServer = 192.168.1.1
O18:64bit: - Protocol\Handler\livecall - No CLSID value found
O18:64bit: - Protocol\Handler\ms-help - No CLSID value found
O18:64bit: - Protocol\Handler\msnim - No CLSID value found
O18:64bit: - Protocol\Handler\wlmailhtml - No CLSID value found
O18:64bit: - Protocol\Handler\wlpg - No CLSID value found
O20:64bit: - HKLM Winlogon: Shell - (Explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysNative\userinit.exe (Microsoft Corporation)
O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\SysWow64\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysWOW64\userinit.exe (Microsoft Corporation)
O20 - Winlogon\Notify\SDWinLogon: DllName - (SDWinLogon.dll) - File not found
O21:64bit: - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O32 - HKLM CDRom: AutoRun - 1
O34 - HKLM BootExecute: (autocheck autochk *)
O35:64bit: - HKLM\..comfile [open] -- "%1" %*
O35:64bit: - HKLM\..exefile [open] -- "%1" %*
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37:64bit: - HKLM\...com [@ = ComFile] -- "%1" %*
O37:64bit: - HKLM\...exe [@ = exefile] -- "%1" %*
O37 - HKLM\...com [@ = ComFile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*
O38 - SubSystems\\Windows: (ServerDll=winsrv:UserServerDllInitialization,3)
O38 - SubSystems\\Windows: (ServerDll=winsrv:ConServerDllInitialization,2)
O38 - SubSystems\\Windows: (ServerDll=sxssrv,4)

========== Files/Folders - Created Within 30 Days ==========

[2013/04/21 16:34:47 | 000,000,000 | ---D | C] -- C:\Users\ALEXIS\Desktop\erunt
[2013/04/16 19:00:29 | 000,000,000 | ---D | C] -- C:\_OTL
[2013/04/15 23:01:57 | 000,000,000 | ---D | C] -- C:\Users\ALEXIS\AppData\Roaming\Windows Live Writer
[2013/04/15 23:01:53 | 000,000,000 | ---D | C] -- C:\Users\ALEXIS\AppData\Local\Windows Live Writer
[2013/04/14 20:59:27 | 000,000,000 | ---D | C] -- C:\TDSSKiller_Quarantine
[2013/04/14 20:50:54 | 000,000,000 | ---D | C] -- C:\Users\ALEXIS\Desktop\tdsskiller
[2013/04/13 22:20:51 | 000,000,000 | -HSD | C] -- C:\$RECYCLE.BIN
[2013/04/12 22:13:57 | 000,000,000 | ---D | C] -- C:\Windows\temp
[2013/04/12 21:34:52 | 000,518,144 | ---- | C] (SteelWerX) -- C:\Windows\SWREG.exe
[2013/04/12 21:34:52 | 000,406,528 | ---- | C] (SteelWerX) -- C:\Windows\SWSC.exe
[2013/04/12 21:34:52 | 000,060,416 | ---- | C] (NirSoft) -- C:\Windows\NIRCMD.exe
[2013/04/11 23:02:34 | 000,000,000 | ---D | C] -- C:\Qoobox
[2013/04/11 22:21:29 | 000,096,768 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\mshtmled.dll
[2013/04/11 22:21:29 | 000,073,216 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\mshtmled.dll
[2013/04/11 22:21:27 | 000,176,640 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\ieui.dll
[2013/04/11 22:21:23 | 000,248,320 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\ieui.dll
[2013/04/11 22:21:23 | 000,173,056 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\ieUnatt.exe
[2013/04/11 22:21:23 | 000,142,848 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\ieUnatt.exe
[2013/04/11 22:21:22 | 001,427,968 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\inetcpl.cpl
[2013/04/11 22:21:22 | 000,237,056 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\url.dll
[2013/04/11 22:21:22 | 000,231,936 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\url.dll
[2013/04/11 22:21:21 | 002,312,704 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\jscript9.dll
[2013/04/11 22:21:21 | 001,494,528 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\inetcpl.cpl
[2013/04/11 22:21:21 | 000,729,088 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\msfeeds.dll
[2013/04/11 22:21:16 | 000,816,640 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\jscript.dll
[2013/04/11 22:21:16 | 000,717,824 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\jscript.dll
[2013/04/11 22:21:16 | 000,599,040 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\vbscript.dll
[2013/04/11 22:17:53 | 005,052,582 | R--- | C] (Swearware) -- C:\Users\ALEXIS\Desktop\ComboFix.exe
[2013/04/10 20:23:48 | 005,550,424 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\ntoskrnl.exe
[2013/04/10 20:23:48 | 003,968,856 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\ntkrnlpa.exe
[2013/04/10 20:23:48 | 003,913,560 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\ntoskrnl.exe
[2013/04/10 20:23:47 | 000,112,640 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\smss.exe
[2013/04/10 20:23:47 | 000,043,520 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\csrsrv.dll
[2013/04/10 20:23:47 | 000,006,656 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\apisetschema.dll
[2013/04/10 20:21:45 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes' Anti-Malware
[2013/04/10 20:21:40 | 000,025,928 | ---- | C] (Malwarebytes Corporation) -- C:\Windows\SysNative\drivers\mbam.sys
[2013/04/10 20:19:38 | 010,285,040 | ---- | C] (Malwarebytes Corporation ) -- C:\Users\ALEXIS\Desktop\mbam-setup-1.75.0.1300.exe
[2013/04/02 02:24:30 | 000,000,000 | ---D | C] -- C:\Windows\ERDNT
[2013/04/02 02:20:29 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ERUNT
[2013/04/02 02:20:29 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\ERUNT
[2013/04/02 02:19:21 | 000,791,393 | ---- | C] (Lars Hederer ) -- C:\Users\ALEXIS\Desktop\erunt-setup.exe
[2013/04/01 21:47:49 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Spybot - Search & Destroy 2
[2013/04/01 21:47:43 | 000,017,272 | ---- | C] (Safer Networking Limited) -- C:\Windows\SysNative\sdnclean64.exe
[2013/04/01 21:47:39 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Spybot - Search & Destroy 2

========== Files - Modified Within 30 Days ==========

[2013/04/24 22:38:22 | 000,023,248 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
[2013/04/24 22:38:22 | 000,023,248 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
[2013/04/24 22:31:20 | 000,000,894 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineCore.job
[2013/04/24 22:30:55 | 000,067,584 | ---- | M] () -- C:\Windows\bootstat.dat
[2013/04/24 22:30:51 | 2210,582,528 | -HS- | M] () -- C:\hiberfil.sys
[2013/04/23 23:16:00 | 000,000,898 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineUA.job
[2013/04/23 23:00:48 | 000,139,264 | ---- | M] () -- C:\Users\ALEXIS\Desktop\SystemLook.exe
[2013/04/23 22:55:00 | 000,000,940 | ---- | M] () -- C:\Windows\tasks\FacebookUpdateTaskUserS-1-5-21-4121414387-752882849-3289732955-1002UA.job
[2013/04/23 22:53:00 | 000,000,830 | ---- | M] () -- C:\Windows\tasks\Adobe Flash Player Updater.job
[2013/04/23 22:48:51 | 000,000,336 | ---- | M] () -- C:\Windows\tasks\HPCeeScheduleForALEXIS.job
[2013/04/23 22:46:36 | 000,000,098 | ---- | M] () -- C:\Windows\SysNative\drivers\etc\Hosts
[2013/04/21 16:59:03 | 002,351,000 | ---- | M] () -- C:\Users\ALEXIS\Desktop\Capture desktop.PNG
[2013/04/21 16:42:24 | 000,000,134 | ---- | M] () -- C:\Users\ALEXIS\Desktop\Regfix.reg
[2013/04/21 16:33:14 | 000,513,320 | ---- | M] () -- C:\Users\ALEXIS\Desktop\erunt.zip
[2013/04/19 22:22:47 | 000,213,405 | ---- | M] () -- C:\Users\ALEXIS\Desktop\norton winfax 3.PNG
[2013/04/19 22:20:51 | 000,209,591 | ---- | M] () -- C:\Users\ALEXIS\Desktop\norton winfax 2.PNG
[2013/04/19 22:17:55 | 000,183,236 | ---- | M] () -- C:\Users\ALEXIS\Desktop\norton winfax 1.PNG
[2013/04/18 22:56:34 | 000,866,592 | ---- | M] () -- C:\Users\ALEXIS\Desktop\Norton_Removal_Tool.exe
[2013/04/18 00:13:09 | 000,001,109 | ---- | M] () -- C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk
[2013/04/17 23:15:24 | 001,329,497 | ---- | M] () -- C:\Users\ALEXIS\Desktop\Capture.PNG symantrec win fax pro.PNG
[2013/04/17 23:12:48 | 001,329,497 | ---- | M] () -- C:\Users\ALEXIS\Desktop\Capture.PNG manual app removal screen.PNG
[2013/04/15 23:45:09 | 000,261,356 | ---- | M] () -- C:\Users\ALEXIS\Desktop\Capture.PNG ONE OF THREE.PNG
[2013/04/15 23:42:01 | 000,203,299 | ---- | M] () -- C:\Users\ALEXIS\Desktop\Capture.PNG PROGRAM UNINSTALL THREE OF THREE.PNG
[2013/04/15 23:40:55 | 000,248,592 | ---- | M] () -- C:\Users\ALEXIS\Desktop\Capture.PNG PROGRAM UNINSTALL TWO OF THREE.PNG
[2013/04/14 20:50:43 | 002,218,636 | ---- | M] () -- C:\Users\ALEXIS\Desktop\tdsskiller.zip
[2013/04/13 22:41:43 | 000,001,099 | ---- | M] () -- C:\Users\ALEXIS\Desktop\OTL - Shortcut.lnk
[2013/04/12 22:37:33 | 000,000,760 | ---- | M] () -- C:\Users\ALEXIS\Desktop\ComboFix - Shortcut.lnk
[2013/04/12 21:30:22 | 005,052,582 | R--- | M] (Swearware) -- C:\Users\ALEXIS\Desktop\ComboFix.exe
[2013/04/12 21:24:34 | 592,407,528 | ---- | M] () -- C:\Windows\MEMORY.DMP
[2013/04/12 21:15:11 | 000,343,728 | ---- | M] () -- C:\Windows\SysNative\FNTCACHE.DAT
[2013/04/11 23:29:40 | 000,040,581 | ---- | M] () -- C:\Users\ALEXIS\Desktop\Capture.PNG
[2013/04/11 22:53:17 | 000,000,129 | ---- | M] () -- C:\Windows\SysNative\MRT.INI
[2013/04/10 20:21:50 | 000,001,133 | ---- | M] () -- C:\Users\ALEXIS\Application Data\Microsoft\Internet Explorer\Quick Launch\Malwarebytes Anti-Malware.lnk
[2013/04/10 20:17:31 | 010,285,040 | ---- | M] (Malwarebytes Corporation ) -- C:\Users\ALEXIS\Desktop\mbam-setup-1.75.0.1300.exe
[2013/04/04 14:50:32 | 000,025,928 | ---- | M] (Malwarebytes Corporation) -- C:\Windows\SysNative\drivers\mbam.sys
[2013/04/02 04:26:45 | 002,589,541 | ---- | M] () -- C:\Users\ALEXIS\Desktop\Blue screen.jpg
[2013/04/02 02:41:18 | 000,003,537 | ---- | M] () -- C:\Users\ALEXIS\Desktop\attach.zip
[2013/04/02 02:20:43 | 000,001,104 | ---- | M] () -- C:\Users\ALEXIS\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\ERUNT AutoBackup.lnk
[2013/04/02 02:20:31 | 000,000,924 | ---- | M] () -- C:\Users\ALEXIS\Desktop\NTREGOPT.lnk
[2013/04/02 02:20:31 | 000,000,905 | ---- | M] () -- C:\Users\ALEXIS\Desktop\ERUNT.lnk
[2013/04/02 02:19:48 | 000,791,393 | ---- | M] (Lars Hederer ) -- C:\Users\ALEXIS\Desktop\erunt-setup.exe
[2013/04/01 21:47:49 | 000,002,173 | ---- | M] () -- C:\Users\Public\Desktop\Spybot-S&D Start Center.lnk

========== Files Created - No Company Name ==========

[2013/04/23 23:00:47 | 000,139,264 | ---- | C] () -- C:\Users\ALEXIS\Desktop\SystemLook.exe
[2013/04/21 16:59:03 | 002,351,000 | ---- | C] () -- C:\Users\ALEXIS\Desktop\Capture desktop.PNG
[2013/04/21 16:42:24 | 000,000,134 | ---- | C] () -- C:\Users\ALEXIS\Desktop\Regfix.reg
[2013/04/21 16:33:12 | 000,513,320 | ---- | C] () -- C:\Users\ALEXIS\Desktop\erunt.zip
[2013/04/19 22:22:47 | 000,213,405 | ---- | C] () -- C:\Users\ALEXIS\Desktop\norton winfax 3.PNG
[2013/04/19 22:20:51 | 000,209,591 | ---- | C] () -- C:\Users\ALEXIS\Desktop\norton winfax 2.PNG
[2013/04/19 22:17:55 | 000,183,236 | ---- | C] () -- C:\Users\ALEXIS\Desktop\norton winfax 1.PNG
[2013/04/18 22:56:34 | 000,866,592 | ---- | C] () -- C:\Users\ALEXIS\Desktop\Norton_Removal_Tool.exe
[2013/04/17 23:15:24 | 001,329,497 | ---- | C] () -- C:\Users\ALEXIS\Desktop\Capture.PNG symantrec win fax pro.PNG
[2013/04/17 23:12:47 | 001,329,497 | ---- | C] () -- C:\Users\ALEXIS\Desktop\Capture.PNG manual app removal screen.PNG
[2013/04/15 23:45:09 | 000,261,356 | ---- | C] () -- C:\Users\ALEXIS\Desktop\Capture.PNG ONE OF THREE.PNG
[2013/04/15 23:42:01 | 000,203,299 | ---- | C] () -- C:\Users\ALEXIS\Desktop\Capture.PNG PROGRAM UNINSTALL THREE OF THREE.PNG
[2013/04/15 23:40:55 | 000,248,592 | ---- | C] () -- C:\Users\ALEXIS\Desktop\Capture.PNG PROGRAM UNINSTALL TWO OF THREE.PNG
[2013/04/14 20:48:13 | 002,218,636 | ---- | C] () -- C:\Users\ALEXIS\Desktop\tdsskiller.zip
[2013/04/13 22:41:43 | 000,001,099 | ---- | C] () -- C:\Users\ALEXIS\Desktop\OTL - Shortcut.lnk
[2013/04/12 22:37:33 | 000,000,760 | ---- | C] () -- C:\Users\ALEXIS\Desktop\ComboFix - Shortcut.lnk
[2013/04/12 21:34:52 | 000,256,000 | ---- | C] () -- C:\Windows\PEV.exe
[2013/04/12 21:34:52 | 000,208,896 | ---- | C] () -- C:\Windows\MBR.exe
[2013/04/12 21:34:52 | 000,098,816 | ---- | C] () -- C:\Windows\sed.exe
[2013/04/12 21:34:52 | 000,080,412 | ---- | C] () -- C:\Windows\grep.exe
[2013/04/12 21:34:52 | 000,068,096 | ---- | C] () -- C:\Windows\zip.exe
[2013/04/11 23:29:40 | 000,040,581 | ---- | C] () -- C:\Users\ALEXIS\Desktop\Capture.PNG
[2013/04/10 20:21:50 | 000,001,133 | ---- | C] () -- C:\Users\ALEXIS\Application Data\Microsoft\Internet Explorer\Quick Launch\Malwarebytes Anti-Malware.lnk
[2013/04/10 20:21:50 | 000,001,109 | ---- | C] () -- C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk
[2013/04/02 04:25:04 | 002,589,541 | ---- | C] () -- C:\Users\ALEXIS\Desktop\Blue screen.jpg
[2013/04/02 02:41:18 | 000,003,537 | ---- | C] () -- C:\Users\ALEXIS\Desktop\attach.zip
[2013/04/02 02:20:43 | 000,001,104 | ---- | C] () -- C:\Users\ALEXIS\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\ERUNT AutoBackup.lnk
[2013/04/02 02:20:31 | 000,000,924 | ---- | C] () -- C:\Users\ALEXIS\Desktop\NTREGOPT.lnk
[2013/04/02 02:20:31 | 000,000,905 | ---- | C] () -- C:\Users\ALEXIS\Desktop\ERUNT.lnk
[2013/04/01 21:47:49 | 000,002,185 | ---- | C] () -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Spybot-S&D Start Center.lnk
[2013/04/01 21:47:49 | 000,002,173 | ---- | C] () -- C:\Users\Public\Desktop\Spybot-S&D Start Center.lnk
[2013/03/19 12:54:05 | 000,000,085 | ---- | C] () -- C:\Windows\wininit.ini
[2012/10/29 00:03:50 | 000,000,017 | ---- | C] () -- C:\Windows\SysWow64\shortcut_ex.dat
[2012/10/11 15:35:33 | 000,743,890 | ---- | C] () -- C:\Windows\SysWow64\PerfStringBackup.INI
[2012/06/01 07:31:34 | 000,026,024 | ---- | C] () -- C:\Windows\snuvcdsm.exe

========== ZeroAccess Check ==========

[2009/07/14 00:55:00 | 000,000,227 | RHS- | M] () -- C:\Windows\assembly\Desktop.ini

[HKEY_CURRENT_USER\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64

[HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]

[HKEY_CURRENT_USER\Software\Classes\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32] /64

[HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32]

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64
"" = C:\Windows\SysNative\shell32.dll -- [2012/06/09 01:43:10 | 014,172,672 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]
"" = %SystemRoot%\system32\shell32.dll -- [2012/06/09 00:41:00 | 012,873,728 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32] /64
"" = C:\Windows\SysNative\wbem\fastprox.dll -- [2009/07/13 21:40:51 | 000,909,312 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Free

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32]
"" = %systemroot%\system32\wbem\fastprox.dll -- [2010/11/20 08:19:02 | 000,606,208 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Free

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32] /64
"" = C:\Windows\SysNative\wbem\wbemess.dll -- [2009/07/13 21:41:56 | 000,505,856 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Both

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32]

< End of report >



One of Two
 
Two of Two


SystemLook 30.07.11 by jpshortstuff
Log created at 22:47 on 24/04/2013 by ALEXIS
Administrator - Elevation successful
WARNING: SystemLook running under WOW64. Use SystemLook_x64 for accurate results.

========== folderfind ==========

Searching for "Norton"
C:\Users\ALEXIS\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Norton d------ [17:14 31/10/2011]
C:\Users\Public\Downloads\Norton d------ [16:23 31/10/2011]
C:\_OTL\MovedFiles\04232013_224534\C_ProgramData\Norton d------ [02:46 24/04/2013]
C:\_OTL\MovedFiles\04242013_222814\C_ProgramData\Norton d------ [09:06 18/02/2011]
C:\_OTL\MovedFiles\04242013_222814\C_ProgramData\NortonInstaller\Settings\Norton Security Suite\Norton d------ [03:45 10/03/2013]

========== regfind ==========

Searching for "Norton"
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}]
"DisplayName"="Norton Safe Search"
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}]
"URL"="http://nortonsafe.search.ask.com/web?q={SEARCHTERMS}&o=APN10506&l=dis&prt=NIS&chn=retail&geo=US&ver=20&locale=en_US&gct=kwd&qsrc=2869"
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}]
"FaviconPath"="C:\Program Files (x86)\Norton Internet Security\Engine\20.3.0.36\images\misc\Norton.ico"
[HKEY_CURRENT_USER\Software\Microsoft\Windows\ShellNoRoam\MuiCache]
"C:\Program Files (x86)\Norton Internet Security\Engine\20.3.0.36\ccSvcHst.exe"="Norton Internet Security"
[HKEY_CURRENT_USER\Software\Classes\Local Settings\MuiCache\254\52C64B7E]
"@C:\PROGRA~2\NORTON~2\Branding\muis.dll,-102"="Norton Internet Security"
[HKEY_CURRENT_USER\Software\Classes\Local Settings\MuiCache\254\52C64B7E]
"@C:\PROGRA~2\NORTON~2\Branding\muis.dll,-104"="LiveUpdate"
[HKEY_CURRENT_USER\Software\Classes\Local Settings\MuiCache\254\52C64B7E]
"@C:\PROGRA~2\NORTON~2\Branding\muis.dll,-118"="Norton Recovery Tools"
[HKEY_CURRENT_USER\Software\Classes\Local Settings\MuiCache\254\52C64B7E]
"@C:\PROGRA~2\NORTON~2\Branding\muis.dll,-123"="Uninstall Norton Internet Security"
[HKEY_CURRENT_USER\Software\Classes\Local Settings\MuiCache\254\52C64B7E]
"@C:\Program Files (x86)\Norton Internet Security\Branding\muis.dll,-102"="Norton Internet Security"
[HKEY_CURRENT_USER\Software\Classes\Local Settings\MuiCache\254\52C64B7E]
"@C:\PROGRA~2\NORTON~2\Branding\muis.dll,-108"="Get Support"
[HKEY_CURRENT_USER\Software\Classes\Local Settings\MuiCache\254\52C64B7E]
"@C:\Program Files (x86)\Norton Internet Security\Branding\muis.dll,-104"="LiveUpdate"
[HKEY_CURRENT_USER\Software\Classes\Local Settings\MuiCache\254\52C64B7E]
"@C:\Program Files (x86)\Norton Internet Security\Branding\muis.dll,-108"="Get Support"
[HKEY_CURRENT_USER\Software\Classes\Local Settings\MuiCache\254\52C64B7E]
"@C:\Program Files (x86)\Norton Internet Security\Branding\muis.dll,-123"="Uninstall Norton Internet Security"
[HKEY_CURRENT_USER\Software\Classes\Local Settings\MuiCache\254\52C64B7E]
"@C:\Program Files (x86)\Norton Internet Security\Branding\muis.dll,-118"="Norton Recovery Tools"
[HKEY_LOCAL_MACHINE\SOFTWARE\America Online\AIM\Plugins\{6E6F3147-4D57-6A74-534C-396F426C6A6A}]
"Name"="Norton Safety Minder Plugin"
[HKEY_LOCAL_MACHINE\SOFTWARE\America Online\AIM\Plugins\{6E6F3147-4D57-6A74-534C-396F426C6A6A}]
"VendorUrl"="http://OnlineFamily.norton.com"
[HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome\Extensions\mbkkogpfmmfmppkbopdikooeibnjhfpi]
"path"="C:\Program Files (x86)\Norton Online\AddOns\Norton Safety Minder\Engine\2.3.0.17\Extensions\Chrome.crx"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\DirectDraw\Compatibility\NortonSystemInfo]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{08FF730A-494F-4cba-AA0B-E4F1D44715F9}]
"AppPath"="C:\Program Files (x86)\Norton Security Suite\Engine\5.2.2.3"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{535ED076-0FCD-4901-BB34-00073729D973}]
"AppPath"="C:\Program Files (x86)\Norton Identity Safe\Engine\2013.3.0.26"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{92622AAD-05E8-4459-B256-765CE1E929FB}]
"AppPath"="C:\Program Files (x86)\Norton Identity Safe\Engine\2013.3.0.26"
[HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\InstalledApps]
"NortonOnline"="C:\Program Files (x86)\Norton Online\Engine\2.3.0.7"
[HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\InstalledApps]
"NortonOnlineData"="C:\ProgramData\Norton\{78CA3BF0-9C3B-40e1-B46D-38C877EF059A}\NOF_2.2.0.26\Product"
[HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\InstalledApps]
"Norton Safety Minder"="C:\Program Files (x86)\Norton Online\AddOns\Norton Safety Minder\Engine\2.3.0.17"
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\Shell\MuiCache]
"C:\Program Files (x86)\Norton Security Suite\Engine\5.0.0.125\ccSvcHst.exe"="Norton Security Suite"
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\Shell\MuiCache]
"C:\Program Files (x86)\Norton Security Suite\Engine\5.1.0.29\ccSvcHst.exe"="Norton Security Suite"
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\Shell\MuiCache]
"C:\Program Files (x86)\Norton Security Suite\Engine\5.2.0.13\ccSvcHst.exe"="Norton Security Suite"
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\Shell\MuiCache]
"C:\Program Files (x86)\Norton Security Suite\Engine\5.2.1.3\ccSvcHst.exe"="Norton Security Suite"
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_CCSET_NOF\0000]
"DeviceDesc"="Norton Online Settings Manager"
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\eventlog\Application\ccCommon]
"EventMessageFile"="C:\Program Files (x86)\Norton Internet Security\MUI\20.3.0.36\09\01\rcSvcHst.dll"
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
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[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
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[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
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[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
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[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
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[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
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[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
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[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
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[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
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[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
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[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
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[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
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[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
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[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
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[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
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[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
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[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
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[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
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[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
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[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Enum\Root\LEGACY_CCSET_NOF\0000]
"DeviceDesc"="Norton Online Settings Manager"
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\services\eventlog\Application\ccCommon]
"EventMessageFile"="C:\Program Files (x86)\Norton Internet Security\MUI\20.3.0.36\09\01\rcSvcHst.dll"
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
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[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
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[HKEY_USERS\S-1-5-21-4121414387-752882849-3289732955-1001\Software\Classes\Local Settings\MuiCache\254\52C64B7E]
"@C:\PROGRA~2\NORTON~2\Branding\muis.dll,-108"="Get Support"
[HKEY_USERS\S-1-5-21-4121414387-752882849-3289732955-1001\Software\Classes\Local Settings\MuiCache\254\52C64B7E]
"@C:\Program Files (x86)\Norton Internet Security\Branding\muis.dll,-104"="LiveUpdate"
[HKEY_USERS\S-1-5-21-4121414387-752882849-3289732955-1001\Software\Classes\Local Settings\MuiCache\254\52C64B7E]
"@C:\Program Files (x86)\Norton Internet Security\Branding\muis.dll,-108"="Get Support"
[HKEY_USERS\S-1-5-21-4121414387-752882849-3289732955-1001\Software\Classes\Local Settings\MuiCache\254\52C64B7E]
"@C:\Program Files (x86)\Norton Internet Security\Branding\muis.dll,-123"="Uninstall Norton Internet Security"
[HKEY_USERS\S-1-5-21-4121414387-752882849-3289732955-1001\Software\Classes\Local Settings\MuiCache\254\52C64B7E]
"@C:\Program Files (x86)\Norton Internet Security\Branding\muis.dll,-118"="Norton Recovery Tools"
[HKEY_USERS\S-1-5-21-4121414387-752882849-3289732955-1001_Classes\Local Settings\MuiCache\254\52C64B7E]
"@C:\PROGRA~2\NORTON~2\Branding\muis.dll,-102"="Norton Internet Security"
[HKEY_USERS\S-1-5-21-4121414387-752882849-3289732955-1001_Classes\Local Settings\MuiCache\254\52C64B7E]
"@C:\PROGRA~2\NORTON~2\Branding\muis.dll,-104"="LiveUpdate"
[HKEY_USERS\S-1-5-21-4121414387-752882849-3289732955-1001_Classes\Local Settings\MuiCache\254\52C64B7E]
"@C:\PROGRA~2\NORTON~2\Branding\muis.dll,-118"="Norton Recovery Tools"
[HKEY_USERS\S-1-5-21-4121414387-752882849-3289732955-1001_Classes\Local Settings\MuiCache\254\52C64B7E]
"@C:\PROGRA~2\NORTON~2\Branding\muis.dll,-123"="Uninstall Norton Internet Security"
[HKEY_USERS\S-1-5-21-4121414387-752882849-3289732955-1001_Classes\Local Settings\MuiCache\254\52C64B7E]
"@C:\Program Files (x86)\Norton Internet Security\Branding\muis.dll,-102"="Norton Internet Security"
[HKEY_USERS\S-1-5-21-4121414387-752882849-3289732955-1001_Classes\Local Settings\MuiCache\254\52C64B7E]
"@C:\PROGRA~2\NORTON~2\Branding\muis.dll,-108"="Get Support"
[HKEY_USERS\S-1-5-21-4121414387-752882849-3289732955-1001_Classes\Local Settings\MuiCache\254\52C64B7E]
"@C:\Program Files (x86)\Norton Internet Security\Branding\muis.dll,-104"="LiveUpdate"
[HKEY_USERS\S-1-5-21-4121414387-752882849-3289732955-1001_Classes\Local Settings\MuiCache\254\52C64B7E]
"@C:\Program Files (x86)\Norton Internet Security\Branding\muis.dll,-108"="Get Support"
[HKEY_USERS\S-1-5-21-4121414387-752882849-3289732955-1001_Classes\Local Settings\MuiCache\254\52C64B7E]
"@C:\Program Files (x86)\Norton Internet Security\Branding\muis.dll,-123"="Uninstall Norton Internet Security"
[HKEY_USERS\S-1-5-21-4121414387-752882849-3289732955-1001_Classes\Local Settings\MuiCache\254\52C64B7E]
"@C:\Program Files (x86)\Norton Internet Security\Branding\muis.dll,-118"="Norton Recovery Tools"
[HKEY_USERS\S-1-5-18\Software\Classes\Local Settings\MuiCache\254\52C64B7E]
"@C:\Program Files (x86)\Norton Internet Security\Branding\muis.dll,-108"="Get Support"
[HKEY_USERS\S-1-5-18\Software\Classes\Local Settings\MuiCache\254\52C64B7E]
"@C:\Program Files (x86)\Norton Internet Security\Branding\muis.dll,-118"="Norton Recovery Tools"
[HKEY_USERS\S-1-5-18\Software\Classes\Local Settings\MuiCache\254\52C64B7E]
"@C:\Program Files (x86)\Norton Internet Security\Branding\muis.dll,-104"="LiveUpdate"
[HKEY_USERS\S-1-5-18\Software\Classes\Local Settings\MuiCache\254\52C64B7E]
"@C:\PROGRA~2\NORTON~2\Branding\muis.dll,-104"="LiveUpdate"
[HKEY_USERS\S-1-5-18\Software\Classes\Local Settings\MuiCache\254\52C64B7E]
"@C:\Program Files (x86)\Norton Internet Security\Branding\muis.dll,-102"="Norton Internet Security"
[HKEY_USERS\S-1-5-18\Software\Classes\Local Settings\MuiCache\254\52C64B7E]
"@C:\PROGRA~2\NORTON~2\Branding\muis.dll,-102"="Norton Internet Security"
[HKEY_USERS\S-1-5-18\Software\Classes\Local Settings\MuiCache\254\52C64B7E]
"@C:\PROGRA~2\NORTON~2\Branding\muis.dll,-118"="Norton Recovery Tools"
[HKEY_USERS\S-1-5-18\Software\Classes\Local Settings\MuiCache\254\52C64B7E]
"@C:\PROGRA~2\NORTON~2\Branding\muis.dll,-108"="Get Support"
[HKEY_USERS\S-1-5-18\Software\Classes\Local Settings\MuiCache\254\52C64B7E]
"@C:\Program Files (x86)\Norton Internet Security\Branding\muis.dll,-123"="Uninstall Norton Internet Security"
[HKEY_USERS\S-1-5-18\Software\Classes\Local Settings\MuiCache\254\52C64B7E]
"@C:\PROGRA~2\NORTON~2\Branding\muis.dll,-123"="Uninstall Norton Internet Security"
[HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\ShellNoRoam\MuiCache]
"C:\Program Files (x86)\Norton Security Suite\Engine\5.1.0.29\ccSvcHst.exe"="Norton Security Suite"
[HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\ShellNoRoam\MuiCache]
"C:\Program Files (x86)\Norton Security Suite\Engine\5.2.0.13\ccSvcHst.exe"="Norton Security Suite"
[HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\ShellNoRoam\MuiCache]
"C:\Program Files (x86)\Norton Security Suite\Engine\5.2.1.3\ccSvcHst.exe"="Norton Security Suite"
[HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\ShellNoRoam\MuiCache]
"C:\Program Files (x86)\Norton Security Suite\Engine\5.2.2.3\ccSvcHst.exe"="Norton Security Suite"
[HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\ShellNoRoam\MuiCache]
"C:\Program Files (x86)\Norton Internet Security\Engine\20.3.1.22\ccSvcHst.exe"="Norton Internet Security"

-= EOF =-


Thanks Again , KEN
Have a good night
Mike
 
Mike,

These are all harmless entries, try running the removal tool again.

Then you can try running this one and let it remove the registry entries, you just need the trial version

http://www.revouninstaller.com/


How is your system behaving now ?
 
Hello Ken,
I ran the Norton Removal Tool and i got the same window popped up .
I downloaded the revouninstaller but I cannot figure out how to use it.
Sorry about that.
Mike
 
Hello Ken,
Yes I am ready. My pc boots very fast and it hasn't crashed lately.
The link gave me two choices I chose this ENUS\amd64\MSEInstall.exe .
I downloaded the program , it updated and ran a scan.

Is there anything else I need to do ? Can you give me any advice?
Best browser ?
This is my 16 year old daughter's pc and has been locked down the whole time . She asked me one time to download a program to control the pc from her Iphone and this is what happened. What Luck.

I have two other laptop pc's with the same Norton program with no apparent problems, that I know about. Can you help me clean them as this pc is now?

One other thing , I have a moble phone ( Samsung Galaxy S3 ) Can you recommend any kind of maintenance routine?

Thanks You Have Been A Big Help !!!
Mike
 
Hello Mike,

I have the Samsung Galaxy S3 as well, the best phone I have ever had, I'm partial to Droid and always have been. You can go to the Play Store and download and install Webroots Spysweeper ( Secure Anywhere Mobile ) it periodically scans your system for viruses and such, has a lot of features and one of them I like is that you can add phone calls and text messages you dont want to a blocked list.


It can get pretty confusing working more than one computer in a thread like this so why dont you do this, run this cleaner on the other computers and then start a new thread for each one , also run a scan with Spybot and post that log if it finds anything ( one at a time, may want to list it as my second computer ) run DDS and aswMBR and post the logs, if I miss it we have a great staff and someone else will pick it up, if Malwarebytes finds anything post that log as well, if it does not than let them know that you ran it and no threats where found.

Run this system cleaner, its free and yours to keep, the reason we didnt run it on this computer is because when we ran a fix with OTL i had it clean out all the temp files and other garbage that this program will do.

Download TFC to your desktop
  • Close any open windows.
  • Double click the TFC icon to run the program
  • TFC will close all open programs itself in order to run,
  • Click the Start button to begin the process.
  • Allow TFC to run uninterrupted.
  • The program should not take long to finish it's job
  • Once its finished it should automatically reboot your machine,
  • if it doesn't, manually reboot to ensure a complete clean


As far as browsers, never been a big fan of IE, its most times less secure than other browsers, used to be a Firefox faithful but lately I have really been loving Google Chrome, whatever rolls your socks.



We need to update your Java to keep you more secure
  1. Go to your Control Panel and click on the Java Icon ( looks like a little coffee cup ) click on About and you should have Version 7 Update 21, if not proceed with the instructions.
  2. Go to the update Tab and update it
  3. Important, during the upgrade UNCHECK ASK TOOL BAR. ( you do not need or want this )
  4. Then go to your Add Remove Programs (WIN XP) or Programs and Features (Vista / Win 7) in the Control Panel and uninstall all previous versions.

You can verify the installation Here



Open OTL and click on Clean Up and it will remove programs we used to clean your system along with there backups, any programs that where not removed you can just drag to the trash.


Malwarebytes is the free version and yours to keep and will not be removed




Safe Surfn
Ken
 
Hello Ken,
Java is updated.
System restore point has been created and I ran the cleaner.
It will take some time to read everything from the links.
I learned a lot from you and thanks for all the maintenance / scan links.

Does Windows defender come into play with all this?


You said to run this cleaner (the TFC ? ) on the other computers and then start a new thread for each one with the DDS and aswMBR scans .

I will get to the second pc by Monday. If you could keep your eye out for it.

Thanks for the tip on the cell phone.
G s3 is a nice upgrade from HTC EVO.

I think ALL MY QUESTIONS HAVE BEEN ANSWERED ! :)

I do appliance repair , heating and A.C. and it rewarding to help other people in need. I am sure you must feel the same.


Thanks
 
Mike,

As far as Windows Defender, its ok to keep it, you can have 2 or 3 antimalware programs but when it comes to antivirus programs you only need one, more than one is overkill and can actually slow your system down and cause other problems, just use one, keep it updated and run regular scans.


Backups, depending on what you want to do, if its just a few pictures and documents you can just copy and paste them to a usb thumb drive, if your constantly adding to them and want to do regular backups I would suggest getting external hard drive, I am partial to Seagate and they have them at Costco for around $50, it comes with back up software that you can set to do regular backups of what ever folder or folders you want backed up and can also do a complete system backup as well.


Ken :)
 
Okay Ken,
I will give all the info you gave to my daguhter so we have another informed consumer.
Thanks for the help. I will now start on computer #2.
Is there anything else ? If not , Thanks :D:
I hope to work with you again.
Have a nice day!
Mike.
 
Your welcome Mike,

I will keep an eye out for you but remember when our helpers look for logs to work they take the oldest ones first, only fair way to do it.

Ken :)
 
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