Tracking Cookie and HJT Scan

K

k8fox1

New member
I have a 32 bit Vista system. Every time I run a scan with Symantec Endpoint protection the scan finds a tracking cookie and deletes it. For some reason this cookie never goes away. I figured this would be a good time for someone on the forum to take a look at an HJT scan of this system for any possible threats along with this issue. Thanks in advance. -Mike
----------------------------------------------
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:23:41 AM, on 8/12/2009
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18813)
Boot mode: Normal

Running processes:
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Windows\sttray.exe
C:\Program Files\Apoint\ApMsgFwd.exe
C:\Program Files\Apoint\HidFind.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\SearchFilterHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SigmatelSysTrayApp] sttray.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LVCOMSer - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
O23 - Service: NMSAccessU - Unknown owner - C:\Program Files\CDBurnerXP\NMSAccessU.exe
O23 - Service: Symantec Management Client (SmcService) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
O23 - Service: Symantec Network Access Control (SNAC) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE
O23 - Service: Symantec Endpoint Protection (Symantec AntiVirus) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe

--
End of file - 4987 bytes
 
Hi k8fox1

Tracking cookies usually occur because of incorrect browser settings.

Let's check a bit deeper.

Download at your desktop DDS from one of the links below:

Link 1
Link 2
  • Double click the tool to run it.
  • A black Screen will open, just read the contents and do nothing.
  • When the tool finish it will open 2 reports.
  • Copy/paste both reports back here and remove DDS from your desktop.
 
Well apparently you didn't do exactly what I said:

"Copy/paste both reports back here and remove DDS from your desktop."

So please do that now :)
 
dds

DDS (Ver_09-07-30.01) - NTFSx86
Run by Mike Thomas at 7:20:08.44 on Thu 08/13/2009
Internet Explorer: 8.0.6001.18813
Microsoft® Windows Vista™ Ultimate 6.0.6002.2.1252.1.1033.18.3069.2096 [GMT -4:00]

AV: Symantec Endpoint Protection *On-access scanning enabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}
SP: Symantec Endpoint Protection *enabled* (Updated) {6C85A515-B91D-4D2B-AF18-40984A4A8493}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
FW: Symantec Endpoint Protection *enabled* {BE898FE3-CD0B-4014-85A9-03DB9923DDB6}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\svchost.exe -k apphost
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
C:\Program Files\CDBurnerXP\NMSAccessU.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Windows\sttray.exe
C:\Program Files\Apoint\ApMsgFwd.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Apoint\HidFind.exe
C:\Windows\system32\svchost.exe -k WindowsMobile
C:\Windows\servicing\TrustedInstaller.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\svchost.exe -k swprv
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Mike Thomas\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - No File
uRun: [Aim6]
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [Apoint] c:\program files\apoint\Apoint.exe
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [SigmatelSysTrayApp] sttray.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll

============= SERVICES / DRIVERS ===============

R3 b57nd60x;%SvcDispName%;c:\windows\system32\drivers\b57nd60x.sys [2008-4-17 179712]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-7-20 101936]
S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2008-11-18 23888]

=============== Created Last 30 ================

2009-08-12 14:19 71,680 a------- c:\windows\system32\atl.dll
2009-08-12 14:18 160,256 a------- c:\windows\system32\wkssvc.dll
2009-08-12 14:18 2,066,432 a------- c:\windows\system32\mstscax.dll
2009-08-12 14:18 91,136 a------- c:\windows\system32\avifil32.dll
2009-08-12 14:18 313,344 a------- c:\windows\system32\wmpdxm.dll
2009-08-12 14:18 8,147,456 a------- c:\windows\system32\wmploc.DLL
2009-08-12 14:18 7,680 a------- c:\windows\system32\spwmp.dll
2009-08-12 14:18 4,096 a------- c:\windows\system32\msdxm.ocx
2009-08-12 14:18 4,096 a------- c:\windows\system32\dxmasf.dll
2009-08-12 14:18 43,520 a------- c:\windows\system32\msdxm.tlb
2009-08-12 14:18 18,432 a------- c:\windows\system32\amcompat.tlb
2009-08-12 07:23 <DIR> --d----- c:\program files\Trend Micro
2009-08-11 16:16 <DIR> --d----- c:\programdata\NOS
2009-08-11 10:22 <DIR> --d----- C:\inetpub
2009-08-10 08:25 <DIR> --d----- C:\ScheduALL
2009-08-10 08:25 <DIR> --d----- c:\program files\common files\Crystal Decisions
2009-08-10 08:22 113 a------- c:\windows\ODBC.INI
2009-08-07 22:45 <DIR> --d----- c:\program files\iPod
2009-08-07 22:45 <DIR> --d----- c:\program files\iTunes
2009-08-07 22:44 <DIR> --d----- c:\program files\Bonjour
2009-07-28 15:24 <DIR> --d----- c:\windows\system32\eu-ES
2009-07-28 15:24 <DIR> --d----- c:\windows\system32\ca-ES
2009-07-28 15:24 <DIR> --d----- c:\windows\system32\vi-VN
2009-07-28 14:19 <DIR> --d----- c:\windows\system32\EventProviders
2009-07-28 14:15 2,092,544 a------- c:\windows\system32\dfsr.exe
2009-07-28 14:14 148,480 a------- c:\windows\system32\drivers\nwifi.sys
2009-07-22 15:14 34,639 a------- c:\windows\system32\drivers\axblan.sys
2009-07-22 15:14 <DIR> --d----- c:\program files\AMX
2009-07-22 15:13 <DIR> --d----- c:\program files\common files\AMXShare
2009-07-22 15:13 <DIR> --d----- c:\program files\AMX Control Disc
2009-07-20 12:40 91,976 a------- c:\windows\system32\drivers\SysPlant.sys
2009-07-20 12:39 123,952 a------- c:\windows\system32\drivers\SYMEVENT.SYS
2009-07-20 12:39 10,563 a------- c:\windows\system32\drivers\SYMEVENT.CAT
2009-07-20 12:39 805 a------- c:\windows\system32\drivers\SYMEVENT.INF
2009-07-20 12:37 <DIR> --d----- c:\program files\Symantec
2009-07-14 22:28 289,792 a------- c:\windows\system32\atmfd.dll
2009-07-14 22:28 156,672 a------- c:\windows\system32\t2embed.dll
2009-07-14 22:28 72,704 a------- c:\windows\system32\fontsub.dll
2009-07-14 22:28 34,304 a------- c:\windows\system32\atmlib.dll
2009-07-14 22:28 23,552 a------- c:\windows\system32\lpk.dll
2009-07-14 22:28 10,240 a------- c:\windows\system32\dciman32.dll

==================== Find3M ====================

2009-08-10 12:17 90,709 a------- c:\users\miketh~1\appdata\roaming\nvModes.dat
2009-08-07 22:41 143,360 a------- c:\windows\inf\infstrng.dat
2009-08-07 22:41 86,016 a------- c:\windows\inf\infstor.dat
2009-08-07 22:41 51,200 a------- c:\windows\inf\infpub.dat
2009-07-28 15:24 665,600 a------- c:\windows\inf\drvindex.dat
2009-07-25 05:23 411,368 a------- c:\windows\system32\deploytk.dll
2009-07-21 17:52 915,456 a------- c:\windows\system32\wininet.dll
2009-07-21 17:47 109,056 a------- c:\windows\system32\iesysprep.dll
2009-07-21 17:47 71,680 a------- c:\windows\system32\iesetup.dll
2009-07-21 16:13 133,632 a------- c:\windows\system32\ieUnatt.exe
2009-07-09 12:16 2,060,288 a------- c:\windows\system32\usbaaplrc.dll
2009-07-09 12:16 39,424 a------- c:\windows\system32\drivers\usbaapl.sys
2008-04-17 14:25 174 a--sh--- c:\program files\desktop.ini
2006-11-02 08:40 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 08:40 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 08:40 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 08:40 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 05:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 05:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 05:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 05:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat
2006-11-22 10:58 8,192 a--sh--- c:\windows\users\default\NTUSER.DAT

============= FINISH: 7:20:38.23 ===============
 
attach

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_09-07-30.01)

Microsoft® Windows Vista™ Ultimate
Boot Device: \Device\HarddiskVolume2
Install Date: 4/17/2008 11:06:29 AM
System Uptime: 8/13/2009 7:09:28 AM (0 hours ago)

Motherboard: Dell Inc. | | 0JF242
Processor: Intel(R) Core(TM)2 CPU T7200 @ 2.00GHz | Microprocessor | 1667/166mhz

==== Disk Partitions =========================

C: is FIXED (NTFS) - 67 GiB total, 26.717 GiB free.
D: is CDROM ()

==== Disabled Device Manager Items =============

Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Cisco Systems VPN Adapter
Device ID: ROOT\NET\0000
Manufacturer: Cisco Systems
Name: Cisco Systems VPN Adapter
PNP Device ID: ROOT\NET\0000
Service: CVirtA

==== System Restore Points ===================

RP266: 7/29/2009 6:23:56 PM - Scheduled Checkpoint
RP267: 8/1/2009 3:00:14 AM - Windows Update
RP268: 8/6/2009 5:11:04 PM - Scheduled Checkpoint
RP269: 8/7/2009 10:40:59 PM - Device Driver Package Install: Apple, Inc. Universal Serial Bus controllers
RP270: 8/7/2009 10:41:17 PM - Device Driver Package Install: Apple Network adapters
RP271: 8/10/2009 7:47:51 AM - Scheduled Checkpoint
RP272: 8/10/2009 7:55:09 AM - Installed Java(TM) 6 Update 15
RP273: 8/10/2009 8:25:49 AM - Installed ScheduALL
RP274: 8/11/2009 10:20:43 AM - Windows Modules Installer
RP275: 8/11/2009 10:35:10 AM - Windows Modules Installer
RP276: 8/11/2009 4:17:10 PM - Installed Adobe Reader 9.1.
RP277: 8/12/2009 4:55:45 PM - Windows Update

==== Installed Programs ======================

Acrobat.com
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Flash Player Plugin
Adobe Reader 9.1.3
Adobe Shockwave Player 11
AIM 6
ALPS Touch Pad Driver
Apple Mobile Device Support
Apple Software Update
Bonjour
Buddy Icon Maker 1.0.0.1
CDBurnerXP
Cisco Systems VPN Client 5.0.01.0600
EMP Monitor V4.10
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
ISO Recorder
iTunes
Java(TM) 6 Update 15
LiveUpdate 3.3 (Symantec Corporation)
Logitech QuickCam
Logitech QuickCam Driver Package
LogonStudio Vista
Microsoft .NET Framework 3.5 SP1
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft VC9 runtime libraries
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft WSE 3.0 Runtime
Move Networks Media Player for Internet Explorer
NetLinx Studio 2
NVIDIA Drivers
Oracle Calendar
QuickTime
ScheduALL
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB969679)
Security Update for Microsoft Office Excel 2007 (KB969682)
Security Update for Microsoft Office PowerPoint 2007 (KB957789)
Security Update for Microsoft Office Publisher 2007 (KB969693)
Security Update for Microsoft Office system 2007 (KB969613)
Security Update for Microsoft Office Word 2007 (KB969604)
SigmaTel Audio
SpywareBlaster 4.0
Symantec Endpoint Protection
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB969907)
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update for Outlook 2007 Junk Email Filter (kb972691)

==== Event Viewer Messages From Past Week ========

8/13/2009 7:11:33 AM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: PxHelp20
8/13/2009 7:11:33 AM, Error: Service Control Manager [7000] - The Parallel port driver service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
8/12/2009 4:58:57 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Search service to connect.
8/12/2009 4:58:57 PM, Error: Service Control Manager [7000] - The Windows Search service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
8/12/2009 4:58:57 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
8/11/2009 10:37:10 AM, Error: Microsoft-Windows-IIS-APPHOSTSVC [9012] - The Application Host Helper Service has detected that administration.config file doesn't contain valid configuration. Config history backup feature has been disabled. It will be re-enabled automatically once the configuration file is fixed.

==== End Of File ===========================
 
Sorry............

Sorry I saw this line and misread it. Not enough coffee in me yet! :sick:

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
 
No problem :)

Note: You can use Internet Explorer or Moxilla FireFox for this scan!
If using Mozilla Firefox you will need to download "esetsmartinstaller_enu.exe" when prompted ... double click it, to install.
Please temporarily disable your Anti-virus real-time protection. If active, it could impact the online scan.
Please go to ESET Online Scanner - © ESET All Rights Reserved... to run an online scan.
** Make sure you are using an account that has Administrative privileges **
  1. Press the "ESET Online Scanner" button.
  2. Check the box next to "YES, I accept the Terms of Use."... then click "Start".
  3. Click Yes... at the run ActiveX prompt. Click Install... at the install ActiveX prompt.
    Once installed, the scanner will be initialized.
  4. Click "Start". Make sure that the options:
    • Remove found threats is UNCHECKED
    • Leave the "default" settings under Advanced as they are, if not set , place a check for:
      • Scan for potentially unwanted applications
      • Scan for potentially unsafe applications
      • Enable Anti-Stealth Technology
  5. Click "Start"... ESET scanner will begin to download the virus signatures database. (This takes a while)
    When the signatures have been downloaded, the scan will start automatically.
  6. Wait for the scan to finish... it will take a while... please be patient. When the scan is finished...
  7. Use Notepad to open the log file located at C:\Program Files\EsetOnlineScanner\log.txt
  8. Copy and paste the contents of log.txt in your next reply.

Remember to enable your Anti-virus protection... before continuing!
 
Ok

Ok thanks I'll check this out. As for the log file that was the .txt file located in the ESET folder so I'm not sure where else it would be. I will adjust the IE settings and do another Symantec scan.

Thanks,

Mike
 
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