Trustedvirus and "Warning! Potential Spyware..."

Hi,

Please print out or save this set of instructions as you will be rebooting the PC.

  1. Please download Fixwareout from Bleeping Computer and save it to your desktop.
  2. Double click to run it.
  3. Click Next, followed by Install.
  4. Once installation is done, checked (ticked) Run fixit box.
  5. Click Finish.
  6. The fix will start, follow the prompts. You will be asked to reboot the PC, please do so. Your system will take longer to start, this is normal.
  7. Once your PC rebooted, go to Start > Control Panel. Double click on Network Connections.
  8. Right click on your default connection and select Properties.
  9. Select the General tab.
  10. Double click on Internet Protocol (TCP/IP) under This connection uses the following items:
  11. Select Obtain an IP address automatically and Obtain DNS server address automatically.
  12. Click OK twice to save the settings. Reboot when prompted to.
  13. Go to Start > Run and type in cmd.
  14. Type in the following in the code box line by line, pressing Enter after each line:
    Code: 
    ipconfig /renew
ipconfig /flushdns
exit

In your next reply, please post:

  1. Fixwareout report (C:\Fixwareout\report.txt)
  2. A new HijackThis log
 
two log files that you requested (log 1 of 2)

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:18:50 PM, on 1/4/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\agrsmsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\RealVNC\VNC4\WinVNC4.exe
C:\Program Files\Intel\IntelDH\Intel(R) Quick Resume Technology\ELService.exe
C:\WINDOWS\ehome\mcrdsvc.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\System32\alg.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Enigma Software Group\SpyHunter\SpyHunter3.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\HP_Administrator\Desktop\Apps\HiJackThis.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://my.netzero.net/s/sp?r=al&cf=...200000&D=1141891200000&I=7.NH4&N=PLHS&O=A&UT=
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 64.136.29.30;64.136.21.30;64.136.29.34;searchap.untd.com;127.0.0.1;localhost;*microsoft.com;*windowsupdate.com;*wustat.windows.com;*.pogo.com;*.worldwinner.com;*test-speed.com;liveupdate.symantecliveupdate.com;*symantec.com;*.nai.com;*.networkassociates.com;*photosite.com;*.dir.untd.com;*.prod.untd.com;*.tvguide.com;<local>
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O2 - BHO: My Web Search Bar BHO - {8EAB99C1-F9EC-4b64-A4BA-D9BCAE8779C2} - C:\Program Files\MyWebSearchWB\bar\1.bin\W6BAR.DLL
O2 - BHO: HpWebHelper - {AAAE832A-5FFF-4661-9C8F-369692D1DCB9} - C:\WINDOWS\pchealth\helpctr\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\plugin\webhelper.dll
O2 - BHO: ZoneAlarm Spy Blocker BHO - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL
O3 - Toolbar: WeatherBug Browser Bar - powered by MyWebSearch - {8EAB99C9-F9EC-4b64-A4BA-D9BCAE8779C2} - C:\Program Files\MyWebSearchWB\bar\1.bin\W6BAR.DLL
O3 - Toolbar: ZoneAlarm Spy Blocker - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL
O4 - HKLM\..\Run: [LXCICATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXCItime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Spyhunter Security Suite] "C:\Program Files\Enigma Software Group\SpyHunter\SpyHunter3.exe" -scan -minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O4 - .DEFAULT User Startup: Pin.lnk = C:\hp\bin\CLOAKER.EXE (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Internet Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Internet Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O15 - Trusted Zone: http://download.windowsupdate.com
O15 - Trusted Zone: http://*.windowsupdate.com
O15 - Trusted Zone: http://*.trymedia.com (HKLM)
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {42D06124-98A2-47EC-8098-3778B58CE7D5} (SupportSoft External Control) - https://actsvr.comcastonline.com/techtools/dl/Comcast Activation Controls.cab
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\WINDOWS\system32\agrsmsvc.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: Intel® Quick Resume Technology Drivers (ELService) - Intel Corporation - C:\Program Files\Intel\IntelDH\Intel(R) Quick Resume Technology\ELService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: lxci_device - - C:\WINDOWS\system32\lxcicoms.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: VNC Server Version 4 (WinVNC4) - RealVNC Ltd. - C:\Program Files\RealVNC\VNC4\WinVNC4.exe

--
End of file - 8366 bytes
 
Two log files (log 2 of 2)

Username "HP_Administrator" - 01/04/2008 19:42:57 [Fixwareout edited 9/01/2007]

~~~~~ Prerun check

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters
"nameserver"="85.255.116.119 85.255.112.220" <Value cleared.

Successfully flushed the DNS Resolver Cache.


System was rebooted successfully.

~~~~~ Postrun check
....
....
~~~~~ Misc files.
....
~~~~~ Checking for older varients.
....

~~~~~ Current runs (hklm hkcu "run" Keys Only)
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\run]
"LXCICATS"="rundll32 C:\\WINDOWS\\System32\\spool\\DRIVERS\\W32X86\\3\\LXCItime.dll,_RunDLLEntry@16"
"AVG7_CC"="C:\\PROGRA~1\\Grisoft\\AVG7\\avgcc.exe /STARTUP"
"ZoneAlarm Client"="\"C:\\Program Files\\Zone Labs\\ZoneAlarm\\zlclient.exe\""
"RTHDCPL"="RTHDCPL.EXE"
"Spyhunter Security Suite"="\"C:\\Program Files\\Enigma Software Group\\SpyHunter\\SpyHunter3.exe\" -scan -minimized"

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="C:\\WINDOWS\\system32\\ctfmon.exe"
"Yahoo! Pager"="\"C:\\PROGRA~1\\Yahoo!\\MESSEN~1\\YAHOOM~1.EXE\" -quiet"
....
Hosts file was reset, If you use a custom hosts file please replace it...
~~~~~ End report ~~~~~
 
Hi,

Step 1

Please open HijackThis and select Do a system scan only.

Put a check (tick) next to this line:

O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)

Click Fix checked. Close HijackThis.

Step 2

  1. Please download AVG Anti-Spyware and save it to your desktop.
  2. Double click on avgas-setup-7.5.0.50.exe to install AVG Anti-Spyware. Install it in the default location.
  3. Once installed, start AVG Anti-Spyware by going to Start > All Programs > AVG Anti-Spyware 7.5 > AVG Anti-Spyware.
  4. In the main screen, you should see Your Computer's Security.
    • Next to Resident Shield, click on Change state. It should now be Inactive.
    • Next to Automatic Updates, click on Change state. It should now be Inactive.
    • Next to Last Update, click on Update now. If your firewall prompts you, tell your firewall to allow it. Should you be unable to update it, download the updates from here. Save it to your desktop. Double click to run the installation and the updates will be installed. Make sure AVG Anti-Spyware is closed during the installation.
    • Right-click the AVG Anti-Spyware icon near the clock and uncheck (untick) Start with Windows. Confirm by clicking Yes.
  5. Now click on the Scanner button at the top.
  6. Select the Settings tab.
  7. Under How to act?, click on Recommended actions and select Quarantine.
  8. Under How to scan?, check (tick) all the boxes.
  9. Under Possibly unwanted software:, check (tick) all the boxes.
  10. Under Reports:, uncheck (untick) the Only if threats were found box and select Do not automatically generate report.
  11. Under What to scan?, select Scan every file.

Do not run a scan yet. You will run a scan later.

Step 3

  1. Click on Start > All Programs > CCleaner > CCleaner.
  2. On the Windows tab, leave the default options alone.
  3. On the Applications tab, check (tick) all the boxes except Saved Form Information. This will remove all your saved passwords if you leave this box checked.
  4. Click on the Run Cleaner button at the bottom right hand corner.
  5. Close CCleaner.

Step 4

Please print out or save this set of instructions as you will not have internet access during the fix.

Reboot into Safe Mode by following the instructions below:

  • When you see BIOS screen, start pressing F8.
  • A boot menu will appear shortly.
  • Using the up down arrows, select Safe Mode and press the Enter key.
  • Windows will now load.
  • Log in to your usual account.

Step 5

  1. Start AVG Anti-Spyware by going to Start > All Programs > AVG Anti-Spyware 7.5 > AVG Anti-Spyware.
  2. Click on the Scanner button at the top.
  3. Select the Scan tab.
  4. Click on Complete System Scan to start the scan.
  5. When the scan has finished, follow the instructions below.
    IMPORTANT: Don't click on the Save Scan Report button before you did hit the Apply all Actions button.
    • Make sure that Set all elements to: shows Quarantine (1), if not click on the link and choose Quarantine from the popup menu. (2)
    • At the bottom of the window click on the Apply all Actions button. (3)
      scanavgjk2.jpg
  6. When done, click the Save Scan Report button. (4)
    • Click the Save Report as button.
    • Save the report to your Desktop.
  7. Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.

Restart your computer in Normal Mode.

In your next reply, please post:

  1. AVG Antispyware scan report
  2. A new HijackThis log
 
As it has been five days or more since your last post, this topic has been archived and will not be reopened. If you still require help, please start a new topic and include a fresh HijackThis log and a link to this thread.

Applies only to the original poster, anyone else with similar problems please start a new topic.

Thank you ndmmxiaomayi. :)
 
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