Unknown problem - Urgent!

Hi alpha22,

It looks like your system is near the stage of being unstable and continuing may not help.

You will need to re-install XP to regain the stability of the OS.

From your log, it tells me that you are using a Thinkpad. IBM/Lenovo would have provided you with some recovery CDs, or has a recovery partition in the hard disk itself (usually by pressing some buttons during booting).

You could use it to restore XP back to factory state.
 
Hi alpha22,

Yes, malware may cause that, but for now, it seems like it's more of a damaged system files issue rather than malware issue.

If you prefer not to reinstall your operating system, we can still go ahead and try other methods.
 
Hi alpha22.

Sorry for the delay.

Step 1

  1. Open My Computer.
  2. Go to Tools > Folder Options.
  3. Select the View tab.
  4. Scroll down to Hidden files and folders.
  5. Select Show hidden files and folders.
  6. Uncheck (untick) Hide extensions of known file types.
  7. Uncheck (untick) Hide protected operating system files (Recommended).
  8. Click Yes when prompted.
  9. Click OK.
  10. Close My Computer.

Step 2

  1. Create a folder called Combofix on your desktop.
  2. Please Tech Support Forum. Save it to the Combofix folder created.
  3. Right click on Combofix and select Extract Here...
  4. Locate this file called catchme.cfexe.
  5. Rename it to catchme.exe.
  6. Locate swreg.cfexe and rename it to swreg.exe.
  7. Open Notepad and copy and paste the following in the Code box into Notepad:
    Code: 
    @echo off
(catchme -apx
echo Running services... &echo.
sc query type= service | findstr -i "service_name" &echo.
echo Stopped services... &echo.
sc query type= service | findstr -i "service_name" &echo.
echo Running drivers...
sc query type= driver | findstr -i "service_name" &echo.
echo Drivers that are not running... &echo.
sc query type= driver | findstr -i "service_name" &echo.
swreg query "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Svchost" /s)> look.txt
start notepad look.txt
  8. Click on File > Save As.... Locate the Combofix folder.
  9. In the File Name box, copy and paste in look.bat
  10. In the Save As Type box, select All Files.
  11. Click Save.
  12. Double click on look.bat. A Command Prompt window will open and close quickly; this is normal. Once done, Notepad will open. Please post the contents of this Notepad file along with a new HijackThis log in your next reply.

In your next reply, please post:

  1. The contents of the Notepad file (in the Combofix folder)
  2. A new HijackThis log
 
alpha22, this topic has been archived due to lack of a response.

If you would like to request it be re-opened, please send me a private message (pm) and provide a link to the thread.

Applies only to the original poster, anyone else with similar problems please start a new topic.

Thank you ndmmxiaomayi.
 
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