Print out these instructions or save them into a notepad on your desktop, because you will not have internet access while in Safe Mode.
Step # 1 Download AVG Anti-Spyware
Download the trial version of AVG Anti-Spyware from here and install it. When the program has been installed, and you click the Finish button, AVG Anti-Spyware will open.
If the program does not automatically update itself during installation, or you are unsure whether it has done so, please do the following:
Do not run a scan yet.
Step # 2: Download and Run ATF Cleaner
Download ATF (Atribune Temp File) Cleaner© by Atribune to your desktop.
Double-click ATF Cleaner.exe to open it.
Under Main choose:
Windows Temp
Current User Temp
All Users Temp
Temporary Internet Files
Prefetch
Java Cache
*The other boxes are optional*
Then click the Empty Selected button.
Firefox:
Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.
Opera:
Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.
Click Exit on the Main menu to close the program.
Step # 3: Boot into Safe Mode
You can go in Safe Mode by restarting your computer, then continually tapping F8 until a menu appears. Use your up arrow key to highlight Safe Mode, then hit enter.
Step # 4: Remove Hijackthis Entries
Step # 5 Run AVG Anti-Spyware
Step # 6 Post Logs
In your next post/reply, I'd like to see the following:
If you can't fit all the logs into one post/reply, then use multiple posts/replies to get all the logs in.
Step # 1 Download AVG Anti-Spyware
Download the trial version of AVG Anti-Spyware from here and install it. When the program has been installed, and you click the Finish button, AVG Anti-Spyware will open.
If the program does not automatically update itself during installation, or you are unsure whether it has done so, please do the following:
- Click the Update icon at the top and under Manual Update click the Start update button.
- The program will either update or inform you that no update was available.
- It is essential that you get the update - keep trying until successful. (Note: If you have problems getting the update, you can download an installer for the full database from here (save it on your desktop). Once you have downloaded the installer, make sure that AVG Anti-Spyware is closed and then double-click on avgas-signatures-full-current.exe to install the database).
- Click the Shield icon at the top and under Resident shield is... click active. This should now
change to inactive. - Click the Update icon and untick the automatic update option.
- Click on Scanner on the toolbar.
- Click on the Settings tab.
- Under How to act? - make sure that Quarantine is selected.
- Under How to scan? - All checkboxes should be ticked.
- Under Possibly unwanted software - All checkboxes should be ticked.
- Under Reports - Select Do not automatically generate reports.
- Under What to scan? - Select Scan every file.
Do not run a scan yet.
Step # 2: Download and Run ATF Cleaner
Download ATF (Atribune Temp File) Cleaner© by Atribune to your desktop.
Double-click ATF Cleaner.exe to open it.
Under Main choose:
Windows Temp
Current User Temp
All Users Temp
Temporary Internet Files
Prefetch
Java Cache
*The other boxes are optional*
Then click the Empty Selected button.
Firefox:
Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.
Opera:
Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.
Click Exit on the Main menu to close the program.
Step # 3: Boot into Safe Mode
You can go in Safe Mode by restarting your computer, then continually tapping F8 until a menu appears. Use your up arrow key to highlight Safe Mode, then hit enter.
Step # 4: Remove Hijackthis Entries
- Run HijackThis
- Click on the Scan button
- Put a check beside all of the items listed below (if present):
O23 - Service: McAfee Framework Service (McAfeeFramework) - Unknown owner - C:\Program Files\Network Associates\Common Framework\FrameworkService.exe (file missing)
- Close all open windows and browsers/email, etc...
- Click on the "Fix Checked" button
- When completed, close the application.
Step # 5 Run AVG Anti-Spyware
- Click on Scanner on the toolbar.
- Click on Complete System Scan to start the scan process.
- Let the program scan your computer.
- When the scan has finished, follow the instructions below:
- Make sure that Set all elements to: shows Quarantine
- Important: Click on the Apply all Actions button (*** This must done before saving the report ***)
- When the program has finished, it will display the message All actions have been applied.
- Then click the Save Scan Report button.
- Click the Save Report as button.
- Save the report to your Desktop.
- Right-click the AVG Tray Icon and select Exit.
- Reboot your computer.
- Now copy the report back to this topic.
Step # 6 Post Logs
In your next post/reply, I'd like to see the following:
- 1. AVG AntiSpyware Report
2. A fresh HijackThis log
If you can't fit all the logs into one post/reply, then use multiple posts/replies to get all the logs in.