Virtumonde...and other problems!

Go ahead and reenable Teatimer as it'll be an extra layer of protection. We disabled it because it would've interfered with our fixes. Now that we're done with that, you can reenable it. :)
 
Deleting tools

When you say "remove Maxlook and helpasst...", if I go to start > Run and type the name, I simply get back to the tool to run. It doesn't give me the option of deleting it. It just asks me if I want to run it. Am I missing something? Am I supposed to run it again and it will give me the option of deleting it at some point?

Also, in your post, you mention RAM, which doesn't surprise me! I'm not quite sure how much RAM one should have on a computer. I added some to the last computer I had and it made a difference (at the time, we used to play video games a lot!). Of course, I understand that your focus is on malaware removal, but I have receive such great help from you....forgive me for asking some unrelated questions!

By the way, if I could, I'd buy you dinner! Your taking the time to help people like this proves that there are still decent people in this world! I'll never understand why there are people who actually waste time infecting us with all sorts of crap, when computers are such wonderful tools. I am SO grateful for all your help! Thank you so, so, SOOOOOO much! :thanks:
 
When you say "remove Maxlook and helpasst...", if I go to start > Run and type the name, I simply get back to the tool to run. It doesn't give me the option of deleting it. It just asks me if I want to run it. Am I missing something? Am I supposed to run it again and it will give me the option of deleting it at some point?

Did you add -cleanup after each program's name (i.e maxlook -cleanup)? If you did and you pressed Enter/Ok, the tool should run (have it run if it asks you to do so) and delete itself.


Also, in your post, you mention RAM, which doesn't surprise me! I'm not quite sure how much RAM one should have on a computer. I added some to the last computer I had and it made a difference (at the time, we used to play video games a lot!). Of course, I understand that your focus is on malaware removal, but I have receive such great help from you....forgive me for asking some unrelated questions!

For a computer running XP, you should have at least 1024MB (1 GB) of RAM. If you can add more RAM than 1GB and your computer can handle it, even better. :)
 
Final note

Hello,
The computer is behaving much better. The IE is still sticky, but I will try an uninstall/reinstall in a couple of weeks when I'm back from vacations. As I mentioned, there are two of us using this computer and each have our own "side" (settings, preferences, docs etc). It still take quite a while to switch from one side to the other. I guess this is as good as it gets. This computer is 5-6 yeard old, after all! If there is nothing else you would like me to try or fix, I guess this is my final post.
I want to take this opportunity to thank you once again for all your help! I learned a lot and was able to follow your instruction easily. I must say I'm almost proud of myself!! Thanks! :thanks:
 
You're welcome. I'm glad I was able to help you out. :)

Good luck and safe surfing!

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

Note: If it has been three days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread.

If it has been less than three days since your last response and you need the thread re-opened, please send me or your helper a private message (pm). A valid, working link to the closed topic is required.
 
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