WIn XP System in a reboot loop

[John Coyle]

I had a fake Malware detection and while it was being fixed the system rebooted and now I can see the Windows XP bootup screen for a second then it goes black and reboots. I selected all options, Safe mode, back to previous working but nothing works it just keeps rebooting.
I'm trying not to reformat as I need a few documents.

Any suggestions?

Thanks in Advance,
John

 

[tashi]

Hi there,

I had a fake Malware detection and while it was being fixed

Which program was "fixing" it?

 

[John Coyle]

Using webroot

Hi,
I was using webroot. I thought something did not look right because just before it rebooted several dos boxes popped opened quickly. So quick I could not see what they were.
Thanks,
John

 

[tashi]

Hi John Coyle,

As the looping apprantly started after running Webroot to remove an infection you might try the program's Desktop Support

If you cannot find a resolution there you could post your question in our Malware Removal Forum

Regards.