Before I format my hard drive I reread these emails and am wondering if I actually still have the Zero Access problem, or other malware threats?
At this point it's still not clear what remaining malware threats that may still reside on this computer. Given the nature of any rootkit infection, it is impossible to know all the changes that may have been made to your system. There exists no tool that can reset the security in Windows to a fresh clean install.
This is a list of files to backup when doing a reformat. It should cover most, but may not be complete for your computer.
Remember to backup all important documents, personal data files, music, photos, e-mails and bookmarks.
This is a list of Microsoft Office Word/Excel files that you may want to backup:
custom.dic (personal dictionary)
*.acl (personal autocorrect list)
mssp2_en.exc (personal exclusion dictionary)
normal.dot (default new documents template)
*.dot (Any other templates you've made)
*.xlb (personal toolbar)
book.xlt (defaults for new workbooks)
sheet.xlt (defaults for new worksheets)
personal.xl* (personal macros)
*.xlt (Any other templates you've made)
The safest practice is not to backup any files with the following file extensions: exe, .scr, .ini, .htm, .html, .php, .asp, .xml, .zip, .rar, .cab.
The logs has shown that there are almost no space left on the hard drives. Did you fill the hard drives with data?
How are you planning to backup your files?
How old is the hard drive on this computer?
Do you have futher questions related to this topic?