win32.palevo

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When I go to the control panel in Windows I am not able to access: Status, Firewall, Updates, Password changes, Security, etc. I did see that there were many Windows updates dated today. An error comes up many times saying Windows cannot find...and it lists a long string of numbers and characters.

I tried downloading the windows security essentials, after uninstalling McAfee and the exe file would not run after clicking on the run button. So right now I don't have a security program, fire wall, or antivirus program. :sad:
 
Hello Samwise

Please note that the links I supplied for security programs etc are suggestions only. They are not compulsory.

One of the sites had me download Registry Booster
Click to expand...
I am a little confused. Why did you have to download it?

If you presently have no antivirus installed, please do not connect to the net except to download the required tools and to post replies back here.

Lets take a look with security check:


  1. Security Check

    • Please download Security Check by screen317 from here or here and save the file (called securitycheck.exe) to your desktop.
    • Right click SecurityCheck.exe and select "Run as Administrator". Follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document in your next reply.
 
I think I was directed to down load the registry check at the no-script site. Sorry about that.

Another problem is my unfamiliarity with the download process. It seems to have been newly created recently, maybe when I first tried to upgrade IE, before contacting you.
I get a box in the upper left corner that I double click on the exe file. I don't always get the opportunity to do a save as to desktop or run as admin. This time I was able to see a bunch of recent downloads, created a shortcut for security check and ran as admin.


Results of screen317's Security Check version 0.99.18
Windows 7 (UAC is enabled)
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:
Windows Firewall Enabled!
ESET Online Scanner v3
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:
Malwarebytes' Anti-Malware
Java(TM) 6 Update 26
Adobe Flash Player 10.3.181.34
Mozilla Firefox (x86 en-US..)
````````````````````````````````
Process Check:
objlist.exe by Laurent
``````````End of Log````````````
 
Hello Samwise

Thank you for the security check log.

I'm not sure about the download procedure with IE (I only ever use Firefox) but it has most likely changed with the newer installation on the Microsoft browser. I believe download are saved automatically to desktop by default with Firefox. The following may help with IE:


  1. Save downloaded files to desktop

    • Open Internet Explorer and click on Tools and then Internet Options.
    • Click on the security tab and uncheck the box next to "Enable Protected Mode".
    • Close all Internet Explorer 8 (IE 8) windows and then open IE 8.
    • Click on Tools and then Internet Options again.
    • Click on the button for Custom Level.
    • Scroll down to the Downloads section.
    • Under File Download click on the bubble next to Enable then click on OK to close the Security Settings window and OK again to close the Internet Options Window.
    • After you click Download File, a File Download dialog box will open asking if you want to open or save the file.
    • To save the file on your PC, click Save.
    • IE will open the "Save As" dialog box; here you will choose a location for the file, such as My Documents or your Desktop.

    You mentioned uninstalling McAfee and then having problems installing a different AV program. Remnants of a program can sometimes be left over from an uninstall and this can prevent subsequent applications from installing correctly.

    Lets give the following a try:

  2. Download and run the McAfee Removal Tool

    • Download the McAfee Removal Tool by clicking here and save the file (called MCPR.exe) to your desktop.
    • Double click on MCPR.exe to run the removal tool.
    • Once you receive the "Cleanup Successful" message, restart your computer.

    For more information about this removal tool please click here.


    I have provided some links to MSE, Avast and avira below (just choose one AV to install).

  3. Security programs

    • I have provided links to three trusted programs (just choose one).


    Let me know if the installation goes okay in your next reply.
 
Firefox does not seem to create a desktop icon automatically. I did discover if I right click on the file in the download box and then click "Open containing folder" and then right click the file I am trying to download, then I have many options including "run as admin" or "send to desktop". This worked with the McAfee removal program and seemed to work with the MS Security Essentials program (which I prefer). I actually saw the previous MS S.E. download attempts in this download box. However, the MS program seemed to download in a split second and now I cannot find it anywhere to run it or activate it or whatever.
 
Hello JonTom,
I went ahead and did step 3 for IE and tried to download MS S.E. and it seemed download but, I still cannot find it or activate it. Thanks,
 
Hello Samwise

I have never heard of a download causing so much trouble before!

Have you tried clicking on Start, and then pasting each of the following search terms the following into the Start Search box:

microsoft security client

msseces.exe

If they are present they should appear in the top menu, allowing you to Right click on them (which will allow you to note their location).

Alternatively, you may have to click on start, then on Computer and then check the directories on the left hand pane (such as documents,

  1. Please download SystemLook by JPShortstuff

    • Please download SystemLook by JPShortstuff by clicking here and save the file (called SystemLook_x64.exe) to your desktop.
    • Right click on SystemLook.exe and select "Run as Administrator" to run the program.
    • Copy the content of the following codebox into the main textfield:

    Code: 
    :filefind
msseces.exe

:folderfind
microsoft security client
    • Click the Look button to start the scan.
    • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
    • Note: The log can also be found on your Desktop entitled SystemLook.txt

    Post the log in your next reply and let me know of you have any luck with the manual searches.
 
I share your frustration as it has never been an issue for me either. I have already been using the search function you describe. The Microsoft security client search eventually brings me to

Computer/OS(C:)/users/John/Downloads/MSE Install

Which does the same microsecond run when you click on it to run. This is where it is dumping all of my downloads today. There are three versions of the mse install there.
The msseces.exe search does not find any file.

SystemLook 30.07.11 by jpshortstuff
Log created at 16:52 on 31/07/2011 by John
Administrator - Elevation successful

========== filefind ==========

Searching for "msseces.exe"
No files found.

========== folderfind ==========

Searching for "microsoft security client"
C:\ProgramData\Microsoft\Microsoft Security Client d------ [15:26 31/07/2011]
C:\Users\All Users\Microsoft\Microsoft Security Client d------ [15:26 31/07/2011]

-= EOF =-
 
Hello Samwise

I share your frustration
Click to expand...
We'll get there :) We have the directory path, now we'll look for the installer:

Open systemLook as you did before and Copy the content of the following codebox into the main textfield:

Code: 
:dir
C:\users\John\Downloads\MSE Install /s
C:\ProgramData\Microsoft\Microsoft Security Client /s
C:\Users\All Users\Microsoft\Microsoft Security Client /s


Click on the Look button to start the scan as you did before and post the log in your next reply.
 
SystemLook 30.07.11 by jpshortstuff
Log created at 17:44 on 31/07/2011 by John
Administrator - Elevation successful

========== dir ==========

C:\users\John\Downloads\MSE Install - Unable to find folder.

C:\ProgramData\Microsoft\Microsoft Security Client - Parameters: "/s"

---Files---
None found.

C:\ProgramData\Microsoft\Microsoft Security Client\Support d------ [15:26 31/07/2011]
EppSetup.etl --a---- 2424832 bytes [15:26 31/07/2011] [20:49 31/07/2011]
EppSetup.log --a---- 40146 bytes [15:26 31/07/2011] [20:49 31/07/2011]
EppSetupResult.ini --a---- 228 bytes [15:26 31/07/2011] [20:49 31/07/2011]

C:\Users\All Users\Microsoft\Microsoft Security Client - Parameters: "/s"

---Files---
None found.

C:\Users\All Users\Microsoft\Microsoft Security Client\Support d------ [15:26 31/07/2011]
EppSetup.etl --a---- 2424832 bytes [15:26 31/07/2011] [20:49 31/07/2011]
EppSetup.log --a---- 40146 bytes [15:26 31/07/2011] [20:49 31/07/2011]
EppSetupResult.ini --a---- 228 bytes [15:26 31/07/2011] [20:49 31/07/2011]

-= EOF =-
 
We will have to continue tommorrow then, as it will be after midnight by that time here (I have work tommorrow).

Please let me know what version of Firefox you are running.
 
Hello JonTom,

It's version 5.01

It looks like I will not have direct access to this computer until Friday p.m. eastern standard time. It will be shut down until then. I will be able to check logs on my laptop in the meantime.

Once again, Thank you for all of your help. I am confident we will figure it out.
 
Hello Samwise

According to SystemLook it does not look as though the MSE installation file is present in any of those directories.

Just to test the procedure, I configured my Firefox browser to download directly to desktop and then downloaded the MSE installation file.

Lets see if we can repeat the procedure on your system (you will have to disable any script blocking software you have installed prior to attempting the download).


  • Open firefox and click on the orange firefox tab (top left hand corner of the screen).
  • In the drop down menu that appears, mouse over Options and click on the Options tab.
  • A window will open. Click on the "General" tab.
  • Under the downloads section, place a checkmark next to "Show the downloads window when downloading a file".
  • Select the radio button next to "Save files to" then click on Browse, and select "Desktop".
  • Click on OK and then close the window.

  • Next, copy and paste the following link directly into your firefox browser then hit Enter:

Code: 
http://www.microsoft.com/security_essentials/

  • You will be taken to the MSE download site.
  • Click on the arrow in the orange bubble next to "Download it for free today".
  • Select your locale/prefered language and then click on "Windows Vista/ Windows 7 64-bit".
  • A dialogue box will open.
  • Click on "Save file".
  • The download will begin and when complete, close the download windows. You should now have an icon on your desktop called "mseinstall".

This is the MSE installation file. Right click on it and select "Run as Administrator" and allow the program to install. Follow any prompts you receive.

Once installed, open MSE, update it and run a full system scan.

If you encounter any problems with the above just let me know.

It looks like I will not have direct access to this computer until Friday p.m. eastern standard time
Click to expand...
Thanks for letting me know. We will continue when we can :)
 
Thank you.

Hi JonTom,
Thank you for going through all of those steps and noting them for me. I will try them as soon as I can get back to my desktop.
What about the rest of my concerns (pasted below from previous log)? Will the security eseentials take care of them?

"When I go to the control panel in Windows I am not able to access: Status, Firewall, Updates, Password changes, Security, etc. I did see that there were many Windows updates dated today. An error comes up many times saying Windows cannot find...and it lists a long string of numbers and characters."
 
Hello Samwise

What about the rest of my concerns
Click to expand...
One step at a time my friend :)

The most important thing right now is to get a functional AV installed.

Once we have done that we'll see how the machine is running and then try to address the remaining issues.
 
Back at desktop

Hi JonTom,
I followed your steps exactly. The only thing that needed changed was changing the download location from a download file to the desktop.
The program, once again did a one second "download" which I cannot find anywhere.
Other notes: The computer came back on today with a black screen asking for safe mode. So I started in safe mode and rebooted. It then came on with a message: Unable to create C/Windows/ERDUT/autobackup/8-6-11/erdnt.inf
 
systemlook

SystemLook 30.07.11 by jpshortstuff
Log created at 08:30 on 06/08/2011 by John
Administrator - Elevation successful

========== dir ==========

C:\users\John\Downloads\MSE Install - Unable to find folder.

C:\ProgramData\Microsoft\Microsoft Security Client - Parameters: "/s"

---Files---
None found.

C:\ProgramData\Microsoft\Microsoft Security Client\Support d------ [15:26 31/07/2011]
EppSetup.etl --a---- 2818048 bytes [15:26 31/07/2011] [12:16 06/08/2011]
EppSetup.log --a---- 46786 bytes [15:26 31/07/2011] [12:16 06/08/2011]
EppSetupResult.ini --a---- 232 bytes [15:26 31/07/2011] [12:16 06/08/2011]

C:\Users\All Users\Microsoft\Microsoft Security Client - Parameters: "/s"

---Files---
None found.

C:\Users\All Users\Microsoft\Microsoft Security Client\Support d------ [15:26 31/07/2011]
EppSetup.etl --a---- 2818048 bytes [15:26 31/07/2011] [12:16 06/08/2011]
EppSetup.log --a---- 46786 bytes [15:26 31/07/2011] [12:16 06/08/2011]
EppSetupResult.ini --a---- 232 bytes [15:26 31/07/2011] [12:16 06/08/2011]

-= EOF =-
 
Could Spybot be blocking it? I am not sure if the teatimer is turned off or not. I tried to do it in advanced mode and it said I needed to run as administrator which I am unable to do.
 
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