Win32.Trojan-Dropper.Delf

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ghostryder134100

New member
The title is what Ad-Aware Found on my computer. I run and pay for AVG but it didn't detect anything.
None of my web browsers work and nothing will update. The only thing that will update is Ad-Aware. Also both of my cd drives show that they are corrupt or files are missing.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:42:55 PM, on 10/26/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgam.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\Yahoo!\MESSEN~1\ymsgr_tray.exe
C:\Program Files\AVG\AVG8\avgscanx.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://mysearch.myway.com/jsp/dellsidebar.jsp?p=DE
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr7/*http://www.yahoo.com/ext/search/search.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr7/*http://www.yahoo.com
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: NavigationEnhancer - {391C0909-C026-3B63-FFDB-93FFF4E81675} - C:\Program Files\NavigationEnhancer\NavigationEnhancer-2.dll (file missing)
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll (file missing)
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll (file missing)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll (file missing)
O4 - HKLM\..\Run: [DLCCCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLCCtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -startup
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O16 - DPF: {1754A1BA-A1DF-4F10-B199-AA55AA1A120F} (InstallerBehaviorFactory Class) - https://signup.msn.com/pages/MsnInstC.cab
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfarm.com/images/nocache/funwebproducts/ei/CursorManiaFWBInitialSetup1.0.0.15.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {70522FA2-4656-11D5-B0E9-0050DAC24E8F} - http://cc.iwon.com/ct/pm3/iWonPMSetup_12_1,0,2,5.exe
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/flashplayer/current/swflash.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe

--
End of file - 5425 bytes
 
Welcome to Safer Networking, I wish to be sure you have viewed and understand this information.
"BEFORE you POST" (READ this Procedure before Requesting Assistance)
http://forums.spybot.info/showthread.php?t=288
All advice given is taken at your own risk.
Please make sure you have read this information so we are on the same page.

Make sure you read and follow the directions, anything else will slow the process and waste both of our time. I suggest you keep this computer offline except when troubleshooting, the junk may download more. If you have any tool I use, delete it and download it new from the link I provide. Read and follow the directions carefully, the tools will not work unless you do.
The junk can be tough to remove, so do not expect fast or easy.

See this information: http://www.lavasoftsupport.com/index.php?showtopic=19457
http://www.google.com/search?hl=en&q=Win32.Trojan-Dropper.Delf+&btnG=Google+Search&aq=f&oq=
I am not sure how this applies to you yet, but Ad-Aware may be finding a false-positive?

I will try to help, but you may have complex issues here, and it may take some time. Let's start with information for you.

C:\Program Files\NavigationEnhancer\NavigationEnhancer-2.dll (file missing)
This is a dead item but just the fact it is there indicates this:
http://www.systemlookup.com/CLSID/23912.html now see this:
http://www.eweek.com/c/a/Security/Trojan-Infects-More-Than-500000-PCs/

This brings us to the policy at Safer Networking:
http://forums.spybot.info/showthread.php?t=282
If your helper detects the presence of such programs on your computer he/she will ask you to remove them. Help will be withdrawn should you not agree to their removal.
Click to expand...
If you have any p2p program installed, uninstall them.

The next issue is this: C:\Program Files\Java\j2re1.4.2_03\ <<< out of date.
The Java program is VERY BADLY out of date and wil get you infected if it has not already.
http://forums.spybot.info/showpost.php?p=12880&postcount=2
We have found very old Java programs can be hard to uninstall, that being the case, this tool will help.
http://www.majorgeeks.com/JavaRa_d5967.html

Let's start the cleanup like this:

1) Please download ATF Cleaner by Atribune
http://www.atribune.org/public-beta/ATF-Cleaner.exe
Save it to your Desktop. We will use this later.

2) Open HijackThis and choose "Do a system scan only" then check the box in front of these line items:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://mysearch.myway.com/jsp/dellsidebar.jsp?p=DE
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: NavigationEnhancer - {391C0909-C026-3B63-FFDB-93FFF4E81675} - C:\Program Files\NavigationEnhancer\NavigationEnhancer-2.dll (file missing)
(the Google Toolbar items are damaged, if you use them I would install the toolbar again once we finish)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll (file missing)
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll (file missing)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll (file missing)
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfarm.com/images/noc...up1.0.0.15.cab
O16 - DPF: {70522FA2-4656-11D5-B0E9-0050DAC24E8F} - http://cc.iwon.com/ct/pm3/iWonPMSetup_12_1,0,2,5.exe

Close all programs but HJT and all browser windows, then click on "Fix Checked"

3) Run ATF Cleaner
Double-click ATF-Cleaner.exe to run the program.
Click Select All found at the bottom of the list.
Click the Empty Selected button.
Click Exit on the Main menu to close the program.

*Cleaning Prefetch may result in a few slow starts until the folder is repopulated:
http://www.windowsnetworking.com/articles_tutorials/Gaining-Speed-Empty-Prefetch-XP.html

4) Download Malwarebytes' Anti-Malware to your Desktop
http://www.besttechie.net/tools/mbam-setup.exe

* Double-click mbam-setup.exe and follow the prompts to install the program.
* Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform FULL SCAN, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad. Please save it to a convenient location. The log can also be opened by going to Start > All Programs > Malwarebytes' Anti-Malware > Logs > log-date.txt
* Please post contents of that file & a new HJT log in your next reply.

Tutorial: http://www.techsupportteam.org/forum/tutorials/2282-malwarebytes-anti-malware-mbam.html


5) Open Hijackthis.
Click the "Open the Misc Tools" section Button.
Click the "Open Uninstall Manager" Button.
Click the "Save list..." Button.
Save it to your desktop. Copy and paste the contents into your reply.

Thanks
 
Last edited:
Thank you very much for helping me with this problem. here are the results after following your directions. Malware Bytes would not update on my computer, same as everything else.

Malwarebytes' Anti-Malware 1.30
Database version: 1306
Windows 5.1.2600 Service Pack 3

10/27/2008 1:21:51 PM
mbam-log-2008-10-27 (13-21-51).txt

Scan type: Full Scan (C:\|)
Objects scanned: 127008
Time elapsed: 55 minute(s), 59 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 13
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 18
Files Infected: 30

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\Interface\{cf54be1c-9359-4395-8533-1657cf209cfe} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{d518921a-4a03-425e-9873-b9a71756821e} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{59c7fc09-1c83-4648-b3e6-003d2bbc7481} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{68af847f-6e91-45dd-9b68-d6a12c30e5d7} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{9170b96c-28d4-4626-8358-27e6caeef907} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{d1a71fa0-ff48-48dd-9b6d-7a13a3e42127} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{ddb1968e-ead6-40fd-8dae-ff14757f60c7} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{f138d901-86f0-4383-99b6-9cdd406036da} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\shcjq6j0er4g (Rogue.Multiple) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\AXPDefender (Rogue.AdvancedXPDefender) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\RunDll32Policy\f3ScrCtr.dll (Adware.MyWay) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Software Notifier (Rogue.Multiple) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\NoDispBackgroundPage (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\NoDispScrSavPage (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\Program Files\iWon (Adware.iWon) -> Quarantined and deleted successfully.
C:\Program Files\iWon\iWonBar (Adware.iWon) -> Quarantined and deleted successfully.
C:\Program Files\iWon\iWonBar\History (Adware.iWon) -> Quarantined and deleted successfully.
C:\Program Files\iWon\iWonBar\Settings (Adware.iWon) -> Quarantined and deleted successfully.
C:\Program Files\iWon\iWonSlot (Adware.iWon) -> Quarantined and deleted successfully.
C:\Program Files\iWon\iWonSlot\1.bin (Adware.iWon) -> Quarantined and deleted successfully.
C:\Program Files\iWon\iWonSlot\Cache (Adware.iWon) -> Quarantined and deleted successfully.
C:\Documents and Settings\Steph\Application Data\shcjq6j0er4g (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Steph\Application Data\shcjq6j0er4g\Quarantine (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Steph\Application Data\shcjq6j0er4g\Quarantine\Autorun (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Steph\Application Data\shcjq6j0er4g\Quarantine\Autorun\HKCU (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Steph\Application Data\shcjq6j0er4g\Quarantine\Autorun\HKCU\RunOnce (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Steph\Application Data\shcjq6j0er4g\Quarantine\Autorun\HKLM (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Steph\Application Data\shcjq6j0er4g\Quarantine\Autorun\HKLM\RunOnce (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Steph\Application Data\shcjq6j0er4g\Quarantine\Autorun\StartMenuAllUsers (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Steph\Application Data\shcjq6j0er4g\Quarantine\Autorun\StartMenuCurrentUser (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Steph\Application Data\shcjq6j0er4g\Quarantine\BrowserObjects (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Steph\Application Data\shcjq6j0er4g\Quarantine\Packages (Rogue.Multiple) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\system32\1B0.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\1E7.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\1F2.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\B6.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\blphclq6j0er4g.scr (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Program Files\iWon\iWonBar\History\search (Adware.iWon) -> Quarantined and deleted successfully.
C:\Program Files\iWon\iWonSlot\PM3.ico (Adware.iWon) -> Quarantined and deleted successfully.
C:\Program Files\iWon\iWonSlot\1.bin\PM3.ICO (Adware.iWon) -> Quarantined and deleted successfully.
C:\Program Files\iWon\iWonSlot\1.bin\UNINSTALL.INF (Adware.iWon) -> Quarantined and deleted successfully.
C:\Program Files\iWon\iWonSlot\Cache\00597B2A (Adware.iWon) -> Quarantined and deleted successfully.
C:\Program Files\iWon\iWonSlot\Cache\00599C00.bin (Adware.iWon) -> Quarantined and deleted successfully.
C:\Program Files\iWon\iWonSlot\Cache\0059AE02.bin (Adware.iWon) -> Quarantined and deleted successfully.
C:\Program Files\iWon\iWonSlot\Cache\0059B871.bin (Adware.iWon) -> Quarantined and deleted successfully.
C:\Program Files\iWon\iWonSlot\Cache\0059C245.bin (Adware.iWon) -> Quarantined and deleted successfully.
C:\Program Files\iWon\iWonSlot\Cache\0059CE5B.bin (Adware.iWon) -> Quarantined and deleted successfully.
C:\Program Files\iWon\iWonSlot\Cache\0059D928.bin (Adware.iWon) -> Quarantined and deleted successfully.
C:\Program Files\iWon\iWonSlot\Cache\0059E389.bin (Adware.iWon) -> Quarantined and deleted successfully.
C:\Program Files\iWon\iWonSlot\Cache\0059EE27.bin (Adware.iWon) -> Quarantined and deleted successfully.
C:\Program Files\iWon\iWonSlot\Cache\0059F914.bin (Adware.iWon) -> Quarantined and deleted successfully.
C:\Program Files\iWon\iWonSlot\Cache\005A04BD.bin (Adware.iWon) -> Quarantined and deleted successfully.
C:\Program Files\iWon\iWonSlot\Cache\005A0F5B.bin (Adware.iWon) -> Quarantined and deleted successfully.
C:\Program Files\iWon\iWonSlot\Cache\005A1CC9.bin (Adware.iWon) -> Quarantined and deleted successfully.
C:\Program Files\iWon\iWonSlot\Cache\005A2852.bin (Adware.iWon) -> Quarantined and deleted successfully.
C:\Program Files\iWon\iWonSlot\Cache\005A312C.bin (Adware.iWon) -> Quarantined and deleted successfully.
C:\Program Files\iWon\iWonSlot\Cache\005A3B8C.bin (Adware.iWon) -> Quarantined and deleted successfully.
C:\Program Files\iWon\iWonSlot\Cache\005A461B.wav (Adware.iWon) -> Quarantined and deleted successfully.
C:\Program Files\iWon\iWonSlot\Cache\005A5398.wav (Adware.iWon) -> Quarantined and deleted successfully.
C:\Program Files\iWon\iWonSlot\Cache\005A69DF.wav (Adware.iWon) -> Quarantined and deleted successfully.
C:\Program Files\iWon\iWonSlot\Cache\005A73A3.wav (Adware.iWon) -> Quarantined and deleted successfully.
C:\Program Files\iWon\iWonSlot\Cache\files.ini (Adware.iWon) -> Quarantined and deleted successfully.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:28:40 PM, on 10/27/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgam.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\WINDOWS\system32\dllhost.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy2\TeaTimer.exe
C:\PROGRA~1\Yahoo!\MESSEN~1\ymsgr_tray.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr7/*http://www.yahoo.com/ext/search/search.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr7/*http://www.yahoo.com
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~2\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O4 - HKLM\..\Run: [DLCCCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLCCtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -startup
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy2\TeaTimer.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_03\bin\npjpi150_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_03\bin\npjpi150_03.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~2\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~2\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/flashplayer/current/swflash.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe

--
End of file - 4695 bytes
 
Malware Bytes would not update on my computer, same as everything else.
Click to expand...
What is the message you get "word for word" when you try to update MBAM? any other program that is not updating?
Since this is a freeware program, consider the possibility that others may have been downloading or updating, the program is very used and you may have to try a few times. I usually update at off periods, very early or very late. Post word for word and other error message you receive.

C:\Program Files\Java\jre1.5.0_03\ <<< I am still showing an out of date Java program?

TeaTimer was NOT running in the first HJT log? If it were I would have posted instructions to disable it?
We need first to disable TeaTimer that it doesn't interfere with fixes. You can re-enable it when you're clean again:
* Run Spybot-S&D in Advanced Mode.
* If it is not already set to do this Go to the Mode menu select "Advanced Mode"
* On the left hand side, Click on Tools
* Then click on the Resident Icon in the List
* Uncheck "Resident TeaTimer" and OK any prompts.
* Restart your computer.
(leave TT disabled until we finish)

MBAM removed a load of junk, before I consider my next move, I need to see the uninstall list as posted in the instruction #5.

Thanks
 
the error message for Malware bytes states, "Update failed, please make sure you are onnected to the internet and that you firewall is set to let Malwarebytes Anti-Malware access the internet. Firefox web browser used to say "server was reset while attempting to download page" Thats not a direct quote but close as i have unistalled it. Internet Explorer just gives me the regular can not display webpage. AVG states that "the connection with the server has failed, please check the following steps..." and here's the unistall list, very sorry. there is alot more here than on the windows explorer unistall list.

924PLC32
ABBYY FineReader 6.0 Sprint
Ad-Aware
Adobe Flash Player ActiveX
Adobe Photoshop Album 2.0 Starter Edition
Adobe Reader 7.0.8
Adobe Shockwave Player
AOLIcon
AVG 8.0
CCScore
City of Villains/City of Heroes (remove only)
Command & Conquer 3
Corel Photo Album 6
Dell Digital Jukebox Driver
Dell Driver Reset Tool
Dell Photo AIO Printer 924
DellSupport
Digital Content Portal
EducateU
ESPNMotion
ESSCDBK
ESScore
ESSgui
ESSini
ESSPCD
ESSSONIC
ESSTOOLS
essvatgt
FinePixViewer Ver.4.3
FUJIFILM USB Driver
GemMaster Mystic
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer
Hallmark Card Studio 2006 Deluxe
High Definition Audio Driver Package - KB835221
HijackThis 2.0.2
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 10 (KB903157)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB952287)
HP Extended Capabilities 5.3
HP Image Zone Express
HP Imaging Device Functions 5.3
HP PSC & OfficeJet 5.3.B
HP Software Update
HP Solution Center & Imaging Support Tools 5.3
InstaForm Invoices & Estimates Pro
Intel Matrix Storage Manager
Intel(R) 537EP V9x DF PCI Modem
Intel(R) PRO Network Connections Drivers
Intel(R) PROSet for Wired Connections
Internet Explorer Default Page
kgcbaby
kgcbase
kgchday
kgchlwn
kgcinvt
kgckids
kgcmove
kgcvday
Kodak EasyShare software
KSU
Learn2 Player (Uninstall Only)
LimeWire 4.18.3
Logitech Audio Echo Cancellation Component
Logitech QuickCam
Logitech Video Enumerator
Logitech® Camera Driver
Macromedia Flash Player
Malwarebytes' Anti-Malware
McAfee SecurityCenter
MCU
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0 Service Pack 1
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Plus! Digital Media Edition Installer
Microsoft Plus! Photo Story 2 LE
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
Mids' Hero Designer
Modem Event Monitor
Modem Helper
Modem On Hold
MSN Messenger 6.1
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
NavigationEnhancer
netbrdg
NetZeroInstallers
Notifier
NVIDIA Drivers
OfotoXMI
Otto
PCDADDIN
PCDHELP
PowerDVD 5.5
Print Artist Gold 21
Prison Tycoon 2
QuickBooks Simple Start Special Edition
QuickTime
RealPlayer Basic
Security Update for Windows Internet Explorer 7 (KB928090)
Security Update for Windows Internet Explorer 7 (KB929969)
Security Update for Windows Internet Explorer 7 (KB931768)
Security Update for Windows Internet Explorer 7 (KB933566)
Security Update for Windows Internet Explorer 7 (KB937143)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 10 (KB936782)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
SFR
SHASTA
SKIN0001
SKINXSDK
Sonic DLA
Sonic Encoders
Sonic RecordNow Audio
Sonic RecordNow Copy
Sonic RecordNow Data
Sonic Update Manager
Spybot - Search & Destroy
staticcr
TeamSpeak 2 RC2
The Sims 2
The Sims 2 Family Fun Stuff
The Sims 2 Nightlife
The Sims 2 Open For Business
The Sims 2 University
tooltips
UMVPLStandalone
Update for Windows Media Player 10 (KB910393)
Update for Windows Media Player 10 (KB913800)
Update for Windows Media Player 10 (KB926251)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update Rollup 2 for Windows XP Media Center Edition 2005
Ventrilo Client
Viewpoint Media Player
VPRINTOL
WebCyberCoach 3.2 Dell
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 10
Windows Media Player 10 Hotfix [See EmeraldQFE2 for more information]
Windows Media Player 11
Windows Media Player 11
Windows XP Media Center Edition 2005 KB908246
Windows XP Media Center Edition 2005 KB925766
Windows XP Service Pack 3
WIRELESS
WordPerfect Office 12
Yahoo! Install Manager
Yahoo! Internet Mail
Yahoo! Messenger
 
Thanks for that feedback, I just updated MBAM at 8:30 AM EST with no issues?

Uninstall list: I look for malware and security issues and will not know all of your programs, but you should. Hackers are using out of date programs to infect folks more and more, here is a small free tool that lets you know when something needs an update if you are interested:
https://psi.secunia.com/ While PSI runs in the System Tray for realtime notifications, I personally prefer to turn it off in MSConfig and run it from All Programs when I want to do a check.

Adobe Reader 7.0.8 <<< out of date and being exploited
http://forums.spybot.info/showpost.php?p=12880&postcount=2

LimeWire 4.18.3 <<< uninstall all p2p programs
File Sharing, otherwise known as Peer To Peer. (P2P)
http://forums.spybot.info/showthread.php?t=282
If your helper detects the presence of such programs on your computer he/she will ask you to remove them. Help will be withdrawn should you not agree to their removal.
Click to expand...

Viewpoint Media Player <<< if you do not use this, I would uninstall it
For your information, Viewpoint is installed by aol probably without your knowledge. I suggest you uninstall this resource waster in Add Remove programs.
http://www.greatis.com/appdata/u/v/viewmgr.exe.htm
http://www.spywareinfo.com/newsletter/archives/2005/nov4.php#viewpoint
http://www.clickz.com/news/article.php/3561546

AVG states that "the connection with the server has failed, please check the following steps
Click to expand...
I use AVG 8, if yours is free also, seems during busy times I get this. Try updating very early or late at night. I also find that if anything else is running it can happen. When I do updates, I stop anything using internet access including email downloads.
AVG can also be updated manually, here are helpful links:
FAQ: http://www.avg.com/faq
AVG Free Forum
http://freeforum.avg.com/
http://free.avg.com/ww.download-update

Have you added any security programs recently, had a friend with this issue and he found Zone Alarm was not allowing the updater access to the internet.

Moving on, TeaTimer is running in this recent HJT log. If I had seen TT in the first log, I would have posted instructions for disabling it. Please turn TT off until we finish.
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy2\TeaTimer.exe

Once TT is disabled, post a new HJT log, tell me how the computer is running, about any malware issues beside the update problems.

Thanks
 
I don't know that i still have Malware issues or not. None of the scans from AVG, MalwareBytes or Spybot is comming up with anything. I manualy updated AVG and Spybot which turned the TT on. AVG is the paid version with a 3 year term.
I still have no Web browsers and nothing will update through the internet connection, Either something is blocking it or reseting the connection every time i try it. Both my CD burner and CD Reader hace an explamation mark next to them. States files are missing or corrupt.
TT is off and i believe i have everything deleted that needs to be...

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:41:25 PM, on 10/28/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgam.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\Yahoo!\MESSEN~1\ymsgr_tray.exe
C:\Program Files\AVG\AVG8\avgui.exe
C:\Program Files\AVG\AVG8\avgscanx.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr7/*http://www.yahoo.com/ext/search/search.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr7/*http://www.yahoo.com
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~2\SDHelper.dll
O4 - HKLM\..\Run: [DLCCCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLCCtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -startup
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~2\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~2\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - http://fpdownload2.macromedia.com/get/flashplayer/current/swflash.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe

--
End of file - 3645 bytes
 
Nothing showing in the HJT log, let's see if you can use another browser.

Download Firefox here:
http://www.mozilla.com/en-US/firefox/

Let me know if you can use this browser.

CD burner and CD Reader hace an explamation mark next to them. States files are missing or corrupt.
Click to expand...
Have you tried to reinstall the software? Post the error message word for word and I will see what I can find out. Does not sound like a malware issue?


Thanks
 
tried to reinstall mozilla and when it tried to load up it gives me an error. CONNECTION INTERUPTED. The connection to the server was reset while the page was loading. The network link was interupted while negotiating a connection, please try again.

Also, i bought a new windows cd and backed up a few simple things i need. while trying to load windows home it said that it didn't recognize an onboad SATA hard drive. So, i went and bought a new one and still get the same message. it recognizes in system setup just not in windows. i've tried every configuration and it won't go?
 
Are you connected to the interent through a router? If so, see what happens when you connect direct to the computer. I also suggest you involve your ISP, have them check all of your settings. If it were one program, I would suspect them, but it seems you have problems with them all so it may be the internet connect.

See the information in these links:
See this: http://en.kioskea.net/forum/affich-13043-i-can-connect-to-the-internet-but-not-router

http://www.techspot.com/vb/topic115000.html

http://www.google.com/search?hl=en&...please+try+again.&btnG=Google+Search&aq=f&oq=

Thanks
 
yes i contacted them before we started on here. they sent me a new modem and it changed nothing. i have taken the router out of the equation before and it makes no difference. i am sitting on my second cpu on the same router.
 
Let's look at bit for something hidden. If nothing comes up, I will suggest free forums that can help with connections issues. Because of the connection issues, if you can't install Recovery Console, don't be concerned.

Let's start with combofix, if you have trouble downloading it, download it to another computer and bring it to the infected computer via remodable media.

Please visit this webpage for download links, and instructions for running the tool:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Please ensure you read this guide carefully and install the Recovery Console first

The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Once installed, you should see a blue screen prompt that says:

The Recovery Console was successfully installed

Please continue as follows:

1) Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix, link
http://www.bleepingcomputer.com/forums/topic114351.html
Remember to re-enable them afterwards.

2) Click Yes to allow ComboFix to continue scanning for malware.

Note: Do not mouseclick combofix's window while its running. That may cause it to stall

When the tool is finished, it will produce a report for you. Post that report and a new HJT log

A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix on your own. This tool is not a toy and not for everyday use

Thanks
 
i turned off link scanner and web shield from avg and it gave me everything back. i still show the files missing or corrupt message by my cd drives though
 
i turned off link scanner and web shield from avg and it gave me everything back.
I am not quite sure what you mean by this?

I have this tutorial:
How to Install Free version AVG 8.0 without LinkScanner feature
http://russelltexas.com/tutorials/avg8install.htm
i still show the files missing or corrupt message by my cd drives though
Click to expand...
Can you not reinstall those from your original installation disks?
 
Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team
a PM with the address of the thread. This applies only to the original topic starter.

If it has been five days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread.

If it has been less than five days since your last response and you need the thread re-opened, please send me or your helper a private message (pm). A valid, working link to the closed topic is required.

Everyone else please begin a New Topic.
 
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