Windows Defender is disabled - unable to enable / Windows Firewall being turned off

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Open notepad. Please copy the contents of the quote box below. To do this highlight the contents of the box and right click on it and select copy.
Paste this into the open notepad. save it to the Desktop as fixlist.txt
NOTE. It's important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work.
It needs to be saved Next to the "Farbar Recovery Scan Tool" (FRST) program (If asked to overwrite existing one please allow)

start
C:\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.6.7.4\zonealarmApp.dll
C:\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.6.7.4\zonealarmEng.dll
C:\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.6.7.4\zonealarmsrv.exe
C:\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.6.7.4\zonealarmTlbr.dll
C:\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.6.7.4\bh\zonealarm.dll
C:\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.8.22.0\zonealarmApp.dll
C:\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.8.22.0\zonealarmEng.dll
C:\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.8.22.0\zonealarmsrv.exe
C:\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.8.22.0\zonealarmTlbr.dll
C:\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.8.22.0\bh\zonealarm.dll
C:\Program Files (x86)\CheckPoint\Install\CUninstallerZA.exe
C:\Program Files (x86)\CheckPoint\Install\zatb.exe
C:\Users\Karin\Downloads\ZASPSetupWeb_110_780_000 (1).exe
C:\Users\Karin\Downloads\ZASPSetupWeb_110_780_000 (2).exe
C:\Users\Karin\Downloads\ZASPSetupWeb_110_780_000.exe
C:\Users\Karin\Downloads\ZASPSetupWeb_120_104_000.exe
end
Click to expand...
Run FRST/FRST64 and press the Fix button just once and wait.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.


please post this logs with comments on how this computer is at the moment.
 
Hi Juliet
Sorry for delay. Was gone for a day.

Fixlog:

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 18-02-2014
Ran by Karin at 2014-02-19 19:52:38 Run:2
Running from C:\Users\Karin\Desktop
Boot Mode: Normal
==============================================

Content of fixlist:
*****************
start
C:\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.6.7.4\zonealarmApp.dll
C:\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.6.7.4\zonealarmEng.dll
C:\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.6.7.4\zonealarmsrv.exe
C:\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.6.7.4\zonealarmTlbr.dll
C:\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.6.7.4\bh\zonealarm.dll
C:\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.8.22.0\zonealarmApp.dll
C:\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.8.22.0\zonealarmEng.dll
C:\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.8.22.0\zonealarmsrv.exe
C:\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.8.22.0\zonealarmTlbr.dll
C:\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.8.22.0\bh\zonealarm.dll
C:\Program Files (x86)\CheckPoint\Install\CUninstallerZA.exe
C:\Program Files (x86)\CheckPoint\Install\zatb.exe
C:\Users\Karin\Downloads\ZASPSetupWeb_110_780_000 (1).exe
C:\Users\Karin\Downloads\ZASPSetupWeb_110_780_000 (2).exe
C:\Users\Karin\Downloads\ZASPSetupWeb_110_780_000.exe
C:\Users\Karin\Downloads\ZASPSetupWeb_120_104_000.exe
end
*****************

C:\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.6.7.4\zonealarmApp.dll => Moved successfully.
C:\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.6.7.4\zonealarmEng.dll => Moved successfully.
C:\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.6.7.4\zonealarmsrv.exe => Moved successfully.
C:\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.6.7.4\zonealarmTlbr.dll => Moved successfully.
C:\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.6.7.4\bh\zonealarm.dll => Moved successfully.
C:\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.8.22.0\zonealarmApp.dll => Moved successfully.
C:\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.8.22.0\zonealarmEng.dll => Moved successfully.
C:\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.8.22.0\zonealarmsrv.exe => Moved successfully.
C:\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.8.22.0\zonealarmTlbr.dll => Moved successfully.
C:\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.8.22.0\bh\zonealarm.dll => Moved successfully.
C:\Program Files (x86)\CheckPoint\Install\CUninstallerZA.exe => Moved successfully.
C:\Program Files (x86)\CheckPoint\Install\zatb.exe => Moved successfully.
C:\Users\Karin\Downloads\ZASPSetupWeb_110_780_000 (1).exe => Moved successfully.
C:\Users\Karin\Downloads\ZASPSetupWeb_110_780_000 (2).exe => Moved successfully.
C:\Users\Karin\Downloads\ZASPSetupWeb_110_780_000.exe => Moved successfully.
C:\Users\Karin\Downloads\ZASPSetupWeb_120_104_000.exe => Moved successfully.

==== End of Fixlog ====


Firewall stayed green. Defender is up and running...updated, scanned, etc.
 
Looks good to me, are we ready to remove tools/quarantine folders and post preventive tips?
 
Open notepad. Please copy the contents of the quote box below. To do this highlight the contents of the box and right click on it and select copy.
Paste this into the open notepad. save it to the Desktop as fixlist.txt
NOTE. It's important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work.

Run FRST/FRST64 and press the Fix button just once and wait.
no needed to post the log this time.


start
DeleteQuarantine:
end
Click to expand...

~~~~~~~~~~~~~~~

  1. Download Delfix from here
  2. Ensure Remove disinfection tools is ticked
delfix.jpg


  • Click Run

~~~~~~~~~~~~~~~~`
Any remaining tools/folders simply delete.

~~~~~~~~~~~~~~~~~~~`

Your good to go, good job!

Please take the time to read over a few of my preventive tips.

Computer Security
http://malwareremoval.com/forum/viewtopic.php?p=557960#p557960
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Be prepared for CryptoLocker:

Cryptolocker Ransomware: What You Need To Know

CryptoLocker Ransomware Information Guide and FAQ

to help protect your computer in the future I recommend that you get the following free programmes:

CryptoPrevent install this programme to lock down and prevent crypto ransome ware

CryptoPrevent.JPG


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please navigate to Microsoft Windows Updates and download all the "Critical Updates" for Windows.


Firefox 3
The award-winning Web browser is now faster, more secure, and fully customizable to your online life. With Firefox 3, added powerful new features that make your online experience even better. It has more features and is a lot more secure than IE. It is a very easy and painless download and install, it will no way interfere with IE, you can use them both.
*NoScript - Addon for Firefox that stops all scripts from running on websites. Stops malicious software from invading via flash, java, javascript, and many other entry points.

AdblockPlus
  • AdblockPlus, Surf the web without annoying ads!
  • Blocks banners, pop-ups and video ads - even on Facebook and YouTube
  • Protects your online privacy
  • Two-click installation, It's free!
  • click the icon that corresponds to your browser and download.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
WOT Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites - green to go, yellow for caution and red to stop, helping you avoid the dangerous sites. WOT has an addon available for both Firefox and IE.
  • Green should be good to go
  • Yellow for caution
  • Red to stop

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article (http://www.forbes.com/sites/eliseackerman/2013/01/11/us-department-of-homeland-security-calls-on-computer-users-to-disable-java/
and this article (http://www.nbcnews.com/technology/technolog/us-warns-java-software-security-concerns-escalate-1B7938755

I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser (http://www.geekstogo.com/2600/how-to-disable-java-in-your-web-browser/) and How to unplug Java from the browser ([url]http://krebsonsecurity.com/how-to-unplug-java-from-the-browser/)[/url]

Please read the following safe computing articles..

Secure My Computer: A Layered Approach


Free Antivirus-AntiSpyware-Firewall Software
 
Glad we could help. :)
sparkle.gif


Since this issue appears resolved ... this Topic is closed.
 
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