XP - New Topic "Windows cannot access the specified..." log
- Thread starter MaineJane
- Start date
Please.
How many accounts are on the machine ?
Have you tried using a different profile ?
safe mode
In Safe Mode, I was able to run Dial-a-Fix, I didn't receive any error messages...
I ran OTM...
Here is the log:
All processes killed
========== PROCESSES ==========
========== REGISTRY ==========
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}\ not found.
Registry key HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Acronis Scheduler2 Service\ not found.
Registry key HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\AcronisTimounterMonitor\ not found.
Registry key HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Device Detector\ not found.
Registry key HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\KernelFaultCheck\ not found.
Registry key HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\TrueImageMonitor.exe\ not found.
Registry key HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^Bill^Start Menu^Programs^Startup^ImpulseNow.lnk\ not found.
========== COMMANDS ==========
[EMPTYTEMP]
User: Administrator
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 33170 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 2799180 bytes
User: All Users
User: Ann
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->FireFox cache emptied: 0 bytes
User: Bill
->Temp folder emptied: 16252 bytes
->Temporary Internet Files folder emptied: 33170 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 0 bytes
User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
User: LocalService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
User: NetworkService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 696320 bytes
Windows Temp folder emptied: 483 bytes
RecycleBin emptied: 0 bytes
Total Files Cleaned = 3.41 mb
OTM by OldTimer - Version 3.0.0.6 log created on 09052009_193615
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I created another "look.bat" file on the Administrator destop...double clicking on it, it won't run, and error window pops up informing me that it is "not a valid win32 application".
I copied the file to root, dropped down to dos via Start>Run>CMD and ran it, here are the contents of KLOG.TXT:
Junction v1.05 - Windows junction creator and reparse point viewer
Copyright (C) 2000-2007 Mark Russinovich
Systems Internals - http://www.sysinternals.com
Failed to open \\?\c:\\pagefile.sys: The process cannot access the file because it is being used by another process.
Failed to open \\?\c:\\System Volume Information: Access is denied.
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.\\?\c:\\WINDOWS\assembly\GAC_32\System.EnterpriseServices\2.0.0.0__b03f5f7f11d50a3a: JUNCTION
Print Name : C:\WINDOWS\WinSxS\x86_System.EnterpriseServices_b03f5f7f11d50a3a_2.0.0.0_x-ww_7d5f3790
Substitute Name: C:\WINDOWS\WinSxS\x86_System.EnterpriseServices_b03f5f7f11d50a3a_2.0.0.0_x-ww_7d5f3790
.\\?\c:\\WINDOWS\assembly\GAC_MSIL\IEExecRemote\2.0.0.0__b03f5f7f11d50a3a: JUNCTION
Print Name : C:\WINDOWS\WinSxS\MSIL_IEExecRemote_b03f5f7f11d50a3a_2.0.0.0_x-ww_6e57c34e
Substitute Name: C:\WINDOWS\WinSxS\MSIL_IEExecRemote_b03f5f7f11d50a3a_2.0.0.0_x-ww_6e57c34e
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_____________________
The most recent file in root is TPHKLOCK.TXT
it's a hundred and twenty seven lines, all of them "1 00FFFFF7"
In Safe Mode, I was able to run Dial-a-Fix, I didn't receive any error messages...
I ran OTM...
Here is the log:
All processes killed
========== PROCESSES ==========
========== REGISTRY ==========
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}\ not found.
Registry key HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Acronis Scheduler2 Service\ not found.
Registry key HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\AcronisTimounterMonitor\ not found.
Registry key HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Device Detector\ not found.
Registry key HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\KernelFaultCheck\ not found.
Registry key HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\TrueImageMonitor.exe\ not found.
Registry key HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^Bill^Start Menu^Programs^Startup^ImpulseNow.lnk\ not found.
========== COMMANDS ==========
[EMPTYTEMP]
User: Administrator
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 33170 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 2799180 bytes
User: All Users
User: Ann
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->FireFox cache emptied: 0 bytes
User: Bill
->Temp folder emptied: 16252 bytes
->Temporary Internet Files folder emptied: 33170 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 0 bytes
User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
User: LocalService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
User: NetworkService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 696320 bytes
Windows Temp folder emptied: 483 bytes
RecycleBin emptied: 0 bytes
Total Files Cleaned = 3.41 mb
OTM by OldTimer - Version 3.0.0.6 log created on 09052009_193615
------------------------------
I created another "look.bat" file on the Administrator destop...double clicking on it, it won't run, and error window pops up informing me that it is "not a valid win32 application".
I copied the file to root, dropped down to dos via Start>Run>CMD and ran it, here are the contents of KLOG.TXT:
Junction v1.05 - Windows junction creator and reparse point viewer
Copyright (C) 2000-2007 Mark Russinovich
Systems Internals - http://www.sysinternals.com
Failed to open \\?\c:\\pagefile.sys: The process cannot access the file because it is being used by another process.
Failed to open \\?\c:\\System Volume Information: Access is denied.
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.\\?\c:\\WINDOWS\assembly\GAC_32\System.EnterpriseServices\2.0.0.0__b03f5f7f11d50a3a: JUNCTION
Print Name : C:\WINDOWS\WinSxS\x86_System.EnterpriseServices_b03f5f7f11d50a3a_2.0.0.0_x-ww_7d5f3790
Substitute Name: C:\WINDOWS\WinSxS\x86_System.EnterpriseServices_b03f5f7f11d50a3a_2.0.0.0_x-ww_7d5f3790
.\\?\c:\\WINDOWS\assembly\GAC_MSIL\IEExecRemote\2.0.0.0__b03f5f7f11d50a3a: JUNCTION
Print Name : C:\WINDOWS\WinSxS\MSIL_IEExecRemote_b03f5f7f11d50a3a_2.0.0.0_x-ww_6e57c34e
Substitute Name: C:\WINDOWS\WinSxS\MSIL_IEExecRemote_b03f5f7f11d50a3a_2.0.0.0_x-ww_6e57c34e
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_____________________
The most recent file in root is TPHKLOCK.TXT
it's a hundred and twenty seven lines, all of them "1 00FFFFF7"
Fix Policies
Yes, I tried FixPolicies, but I doesn't appear that it made any difference.
Still can't run things as simple as Calculator, Wordpad, or Solitaire in Normal Mode
but I CAN run them under a user account in Safe Mode.
I do have Avast anti-virus on the Linux side, I suppose I could have it do a scan of the NTFS partition...shall I give that a shot?
Yes, I tried FixPolicies, but I doesn't appear that it made any difference.
Still can't run things as simple as Calculator, Wordpad, or Solitaire in Normal Mode
but I CAN run them under a user account in Safe Mode.
I do have Avast anti-virus on the Linux side, I suppose I could have it do a scan of the NTFS partition...shall I give that a shot?
Not a lot of point really, there is no active infection showing in your logs.
It sounds like there has been some serious corruption of file/profile permissions.
Unfortunately you are now outside my area of knowledge, so I'm going to have to recommend that you visit one of the tech forums for assistance.
http://www.techsupportforum.com/
http://www.bleepingcomputer.com/forums/
http://forums.whatthetech.com/forums.html
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Uninstall Combofix
- This will clear your System Volume Information restore points and remove all the infected files that were quarantined
- Click START then RUN
- Now type Combofix /u in the runbox and click OK. Note the space between the X and the /U, it needs to be there.
-
OTCleanup
Please download OTCleanup from HERE
Click the OTC.exe icon and then click the CleanUp button.
If you get any pop ups asking if it is OK let the program proceed. At the end the program will ask to let it reboot the computer. Let it do so.
Let me know if there were any problems with OT CleanIt
You can also delete any logs we have produced and any other tools we have downloaded.
----------------------------------------------------------- -----------------------------------------------------------
The following is some info to help you stay safe and clean.
You may already have some of the following programs, but I include the full list for the benefit of all the other people who will be reading this thread in the future.
( Vista users must ensure that any programs are Vista compatible BEFORE installing )
Online Scanners
I would recommend a scan at one or more of the following sites at least once a month.
http://www.pandasecurity.com/activescan
http://www.kaspersky.com/kos/eng/partner/71706/kavwebscan.html
!!! Make sure that all your programs are updated !!!
Secunia Software Inspector does all the work for you, .... see HERE for details
AntiSpyware
AntiSpyware is not the same thing as Antivirus.
Different AntiSpyware programs detect different things, so in this case it is recommended that you have more than one.
You should only have one running all the time, the other/s should be used "on demand" on a regular basis.
Most of the programs in this list have a free (for Home Users ) and paid versions,
it is worth paying for one and having "realtime" protection, unless you intend to do a manual scan often.- Spybot - Search & Destroy <<< A must have program
- It includes host protection and registry protection
- A hosts file is a bit like a phone book, it points to the actual numeric address (i.e. the IP address) from the human friendly name of a website. This feature can be used to block malicious websites
- MalwareBytes Anti-malware <<< A New and effective program
- a-squared Free <<< A good "realtime" or "on demand" scanner
- superantispyware <<< A good "realtime" or "on demand" scanner
Prevention
These programs don't detect malware, they help stop it getting on your machine in the first place.
Each does a different job, so you can have more than one- Winpatrol
- An excellent startup manager and then some !!
- Notifies you if programs are added to startup
- Allows delayed startup
- A must have addition
- SpywareBlaster 4.0
- SpywareBlaster sets killbits in the registry to prevent known malicious activex controls from installing themselves on your computer.
- SpywareGuard 2.2
- SpywareGuard provides real-time protection against spyware.
- Not required if you have other "realtime" antispyware or Winpatrol
- ZonedOut
- Formerly known as IE-SPYAD, adds a long list of sites and domains associated with known advertisers and marketers to the Restricted sites zone of Internet Explorer.
- MVPS HOSTS
- This little program packs a powerful punch as it blocks ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers.
- For information on how to download and install, please read this tutorial by WinHelp2002.
- Not required if you are using other host file protections
Internet Browsers
Microsoft has worked hard to make IE.7 a more secure browser, unfortunately whilst it is still the leading browser of choice it will always be under attack from the bad guys.
Using a different web browser can help stop malware getting on your machine.- Make your Internet Explorer more secure - This can be done by following these simple instructions:
- From within Internet Explorer click on the Tools menu and then click on Options.
- Click once on the Security tab
- Click once on the Internet icon so it becomes highlighted.
- Click once on the Custom Level button.
- Change the Download signed ActiveX controls to Prompt
- Change the Download unsigned ActiveX controls to Disable
- Change the Initialise and script ActiveX controls not marked as safe to Disable
- Change the Installation of desktop items to Prompt
- Change the Launching programs and files in an IFRAME to Prompt
- Change the Navigate sub-frames across different domains to Prompt
- When all these settings have been made, click on the OK button.
- If it prompts you as to whether or not you want to save the settings, press the Yes button.
- Next press the Apply button and then the OK to exit the Internet Properties page.
- Make your Internet Explorer more secure - This can be done by following these simple instructions:
Cleaning Temporary Internet Files and Tracking Cookies
Temporary Internet Files are mainly the files that are downloaded when you open a web page.
Unfortunately, if the site you visit is of a dubious nature or has been hacked, they can also be an entry point for malware.
It is a good idea to empty the Temporary Internet Files folder on a regular basis.
Tracking Cookies are files that websites use to monitor which sites you visit and how often.
A lot of Antispyware scanners pick up these tracking cookies and flag them as unwanted.
CAUTION :- If you delete all your cookies you will lose any autologin information for sites that you visit, and will need your passwords
Both of these can be cleaned manually, but a quicker option is to use a program- ATF Cleaner
- Free and very simple to use
- CCleaner
- Free and very flexible, you can chose which cookies to keep
Also PLEASE read this article.....So How Did I Get Infected In The First Place
The last and most important thing I can tell you is UPDATE.
If you don't update your security programs (Antivirus, Antispyware even Windows) then you are at risk.
Malware changes on a day to day basis. You should update every week at the very least.
If you follow this advice then (with a bit of luck) you will never have to hear from me again
If you could post back one more time to let me know everything is OK, then I can have this thread archived.
Happy surfing K'