Babylon browser bug Chrome always crashes and IE crashes now and then

OCD · Oct 24, 2013

Hi 003294,

One last scan, if all is clear and you have no other issues we can do a little housekeeping and send you on your way.

Re-run OTL (it should be located on your desktop).

- Windows XP : Double click on the icon to run it.
- Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator"
Make sure all other windows are closed and to let it run uninterrupted.
When the window appears, underneath Output at the top change it to Minimal Output.
Uncheck the boxes beside LOP Check and Purity Check.
Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.

When the scan completes, it will open one notepad window. OTL.Txt. (No Extras.txt will be produced)
Note:The log can be located in the OTL. folder on you C:\ drive if they fail to open automatically.
Please copy (Edit->Select All, Edit->Copy) the contents of the file, and post it with your next reply.

=========================

In your next post please provide the following:

OTL.txt

How is the computer running, any remaining issues?

003294 · Oct 24, 2013

Laptop running fine

OTL logfile created on: 10/24/2013 8:03:47 AM - Run 3
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\YR\Desktop
64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.0.8112.16421)
Locale: 00000409 | Country: United Kingdom | Language: ENG | Date Format: dd/MM/yyyy

3.91 Gb Total Physical Memory | 2.69 Gb Available Physical Memory | 68.68% Memory free
7.83 Gb Paging File | 6.50 Gb Available in Paging File | 83.03% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 345.13 Gb Total Space | 312.30 Gb Free Space | 90.49% Space Free | Partition Type: NTFS
Drive D: | 100.00 Gb Total Space | 12.71 Gb Free Space | 12.71% Space Free | Partition Type: NTFS

Computer Name: YR-PC | User Name: YR | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Include 64bit Scans
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - C:\Users\YR\Desktop\OTL.exe (OldTimer Tools)
PRC - C:\Fujitsu\Programs\DeskUpdate\DeskUpdateNotifier.exe (Fujitsu Technology Solutions)
PRC - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe (Adobe Systems Incorporated)
PRC - C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe (RealNetworks, Inc.)
PRC - C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe (Microsoft Corporation)
PRC - C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe (Microsoft Corporation)
PRC - C:\Program Files (x86)\Intel\Bluetooth\obexsrv.exe (Intel Corporation)
PRC - C:\Program Files (x86)\Intel\Bluetooth\mediasrv.exe (Intel Corporation)
PRC - C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe (Intel Corporation)
PRC - C:\Program Files (x86)\Intel\Bluetooth\btplayerctrl.exe (Intel Corporation)
PRC - C:\Program Files (x86)\Fujitsu\Fujitsu Hotkey Utility\IndicatorUty.exe (FUJITSU LIMITED)
PRC - C:\Windows\vsnp2uvc.exe (Sonix)
PRC - C:\Program Files (x86)\CyberLink\YouCam\YouCamTray.exe (CyberLink Corp.)

========== Modules (No Company Name) ==========

MOD - C:\Windows\assembly\NativeImages_v4.0.30319_32\DeskUpdateNotifier\d491efe68087c6ad32b08c7f9bf092e6\DeskUpdateNotifier.ni.exe ()
MOD - C:\Windows\assembly\NativeImages_v4.0.30319_32\log4net\98c87efcd1336b30ee4f6796596694fa\log4net.ni.dll ()
MOD - C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Configuration\da18beba41f700dd4c71a3f5464c4342\System.Configuration.ni.dll ()
MOD - C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Windows.Forms\6da40f01a719972f3242d3c374e499c5\System.Windows.Forms.ni.dll ()
MOD - C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Xml\0835155203a99b6a9bb540629920da0d\System.Xml.ni.dll ()
MOD - C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Drawing\7e3570a0cc71998e14e7adb8e4ea0cbb\System.Drawing.ni.dll ()
MOD - C:\Windows\assembly\NativeImages_v4.0.30319_32\System\fc16a5cafc433e6d942e9bd5b14fbeaf\System.ni.dll ()
MOD - C:\Windows\assembly\NativeImages_v4.0.30319_32\mscorlib\c799474a067f07ef3a167d75029fa012\mscorlib.ni.dll ()
MOD - C:\Program Files (x86)\Common Files\Apple\Apple Application Support\zlib1.dll ()
MOD - C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxml2.dll ()

========== Services (SafeList) ==========

SRV:64bit: - (osppsvc) -- C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE File not found
SRV:64bit: - (NisSrv) -- c:\Program Files\Microsoft Security Client\NisSrv.exe (Microsoft Corporation)
SRV:64bit: - (MsMpSvc) -- c:\Program Files\Microsoft Security Client\MsMpEng.exe (Microsoft Corporation)
SRV:64bit: - (WinDefend) -- C:\Program Files\Windows Defender\MpSvc.dll (Microsoft Corporation)
SRV:64bit: - (EvtEng) -- C:\Program Files\Intel\WiFi\bin\EvtEng.exe (Intel(R) Corporation)
SRV:64bit: - (MyWiFiDHCPDNS) -- C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe ()
SRV:64bit: - (RegSrvc) -- C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe (Intel(R) Corporation)
SRV:64bit: - (PFNService) -- C:\Program Files\Fujitsu\Plugfree NETWORK\PFNService.exe (FUJITSU LIMITED)
SRV:64bit: - (wlcrasvc) -- C:\Program Files\Windows Live\Mesh\wlcrasvc.exe (Microsoft Corporation)
SRV:64bit: - (PowerSavingUtilityService) -- C:\Program Files\Fujitsu\PSUtility\PSUService.exe (FUJITSU LIMITED)
SRV - (AdobeFlashPlayerUpdateSvc) -- C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe (Adobe Systems Incorporated)
SRV - (AdobeARMservice) -- C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe (Adobe Systems Incorporated)
SRV - (sftvsa) -- C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe (Microsoft Corporation)
SRV - (sftlist) -- C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe (Microsoft Corporation)
SRV - (Bluetooth OBEX Service) -- C:\Program Files (x86)\Intel\Bluetooth\obexsrv.exe (Intel Corporation)
SRV - (Bluetooth Media Service) -- C:\Program Files (x86)\Intel\Bluetooth\mediasrv.exe (Intel Corporation)
SRV - (Bluetooth Device Monitor) -- C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe (Intel Corporation)
SRV - (UNS) -- C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe (Intel Corporation)
SRV - (LMS) -- C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe (Intel Corporation)
SRV - (clr_optimization_v4.0.30319_32) -- C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe (Microsoft Corporation)
SRV - (clr_optimization_v2.0.50727_32) -- C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe (Microsoft Corporation)

========== Driver Services (SafeList) ==========

DRV:64bit: - (NisDrv) -- C:\Windows\SysNative\drivers\NisDrvWFP.sys (Microsoft Corporation)
DRV:64bit: - (USBAAPL64) -- C:\Windows\SysNative\drivers\usbaapl64.sys (Apple, Inc.)
DRV:64bit: - (GEARAspiWDM) -- C:\Windows\SysNative\drivers\GEARAspiWDM.sys (GEAR Software Inc.)
DRV:64bit: - (NETwNs64) -- C:\Windows\SysNative\drivers\Netwsw00.sys (Intel Corporation)
DRV:64bit: - (Netaapl) -- C:\Windows\SysNative\drivers\netaapl64.sys (Apple Inc.)
DRV:64bit: - (Fs_Rec) -- C:\Windows\SysNative\drivers\fs_rec.sys (Microsoft Corporation)
DRV:64bit: - (Sftvol) -- C:\Windows\SysNative\drivers\Sftvollh.sys (Microsoft Corporation)
DRV:64bit: - (Sftplay) -- C:\Windows\SysNative\drivers\Sftplaylh.sys (Microsoft Corporation)
DRV:64bit: - (Sftredir) -- C:\Windows\SysNative\drivers\Sftredirlh.sys (Microsoft Corporation)
DRV:64bit: - (Sftfs) -- C:\Windows\SysNative\drivers\Sftfslh.sys (Microsoft Corporation)
DRV:64bit: - (igfx) -- C:\Windows\SysNative\drivers\igdkmd64.sys (Intel Corporation)
DRV:64bit: - (wdkmd) -- C:\Windows\SysNative\drivers\WDKMD.sys (Intel Corporation)
DRV:64bit: - (intaud_WaveExtensible) -- C:\Windows\SysNative\drivers\intelaud.sys (Intel Corporation)
DRV:64bit: - (iwdbus) -- C:\Windows\SysNative\drivers\iwdbus.sys (Intel Corporation)
DRV:64bit: - (iBtFltCoex) -- C:\Windows\SysNative\drivers\iBtFltCoex.sys (Intel Corporation)
DRV:64bit: - (amdsata) -- C:\Windows\SysNative\drivers\amdsata.sys (Advanced Micro Devices)
DRV:64bit: - (amdxata) -- C:\Windows\SysNative\drivers\amdxata.sys (Advanced Micro Devices)
DRV:64bit: - (btmhsf) -- C:\Windows\SysNative\drivers\btmhsf.sys (Intel Corporation)
DRV:64bit: - (btmaux) -- C:\Windows\SysNative\drivers\btmaux.sys (Intel Corporation)
DRV:64bit: - (btmaudio) -- C:\Windows\SysNative\drivers\btmaud.sys (Intel Corporation)
DRV:64bit: - (iaStor) -- C:\Windows\SysNative\drivers\iaStor.sys (Intel Corporation)
DRV:64bit: - (RTL8167) -- C:\Windows\SysNative\drivers\Rt64win7.sys (Realtek )
DRV:64bit: - (TsUsbFlt) -- C:\Windows\SysNative\drivers\TsUsbFlt.sys (Microsoft Corporation)
DRV:64bit: - (HpSAMD) -- C:\Windows\SysNative\drivers\HpSAMD.sys (Hewlett-Packard Company)
DRV:64bit: - (TsUsbGD) -- C:\Windows\SysNative\drivers\TsUsbGD.sys (Microsoft Corporation)
DRV:64bit: - (MEIx64) -- C:\Windows\SysNative\drivers\HECIx64.sys (Intel Corporation)
DRV:64bit: - (IntcDAud) -- C:\Windows\SysNative\drivers\IntcDAud.sys (Intel(R) Corporation)
DRV:64bit: - (SNP2UVC) -- C:\Windows\SysNative\drivers\snp2uvc.sys ()
DRV:64bit: - (RSUSBSTOR) -- C:\Windows\SysNative\drivers\RtsUStor.sys (Realtek Semiconductor Corp.)
DRV:64bit: - (SynTP) -- C:\Windows\SysNative\drivers\SynTP.sys (Synaptics Incorporated)
DRV:64bit: - (amdsbs) -- C:\Windows\SysNative\drivers\amdsbs.sys (AMD Technologies Inc.)
DRV:64bit: - (LSI_SAS2) -- C:\Windows\SysNative\drivers\lsi_sas2.sys (LSI Corporation)
DRV:64bit: - (stexstor) -- C:\Windows\SysNative\drivers\stexstor.sys (Promise Technology)
DRV:64bit: - (FBIOSDRV) -- C:\Windows\SysNative\drivers\FBIOSDRV.sys (FUJITSU LIMITED)
DRV:64bit: - (ebdrv) -- C:\Windows\SysNative\drivers\evbda.sys (Broadcom Corporation)
DRV:64bit: - (b06bdrv) -- C:\Windows\SysNative\drivers\bxvbda.sys (Broadcom Corporation)
DRV:64bit: - (b57nd60a) -- C:\Windows\SysNative\drivers\b57nd60a.sys (Broadcom Corporation)
DRV:64bit: - (hcw85cir) -- C:\Windows\SysNative\drivers\hcw85cir.sys (Hauppauge Computer Works, Inc.)
DRV:64bit: - (FUJ02E3) -- C:\Windows\SysNative\drivers\fuj02e3.sys (FUJITSU LIMITED)
DRV:64bit: - (FUJ02B1) -- C:\Windows\SysNative\drivers\fuj02b1.sys (FUJITSU LIMITED)
DRV - (WIMMount) -- C:\Windows\SysWOW64\drivers\wimmount.sys (Microsoft Corporation)

========== Standard Registry (SafeList) ==========

========== Internet Explorer ==========

IE:64bit: - HKLM\..\SearchScopes,DefaultScope =
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page =
IE - HKLM\..\SearchScopes,DefaultScope =
IE - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/search?q={searchTerms}&FORM=IE8SRC

IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = https://www.google.co.uk/
IE - HKCU\..\SearchScopes,DefaultScope =
IE - HKCU\..\SearchScopes\{E4AEF8C0-A9D6-4817-BFE4-A5D7E266114E}: "URL" = http://www.google.com/search?q={searchTerms}&rls=com.microsoft:{language}:{referrer:source?}&ie={inputEncoding}&oe={outputEncoding}&sourceid=ie7&rlz=1I7FTSG_enGB502
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = *.local

========== FireFox ==========

FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files\Microsoft Silverlight\5.1.20513.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=: File not found
FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=1.0: C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll ()
FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files (x86)\Microsoft Silverlight\5.1.20513.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/SharePoint,version=14.0: C:\PROGRA~2\MICROS~3\Office14\NPSPWRAP.DLL File not found
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3502.0922: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3508.1109: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@real.com/nppl3260;version=16.0.0.282: C:\Program Files (x86)\Real\RealPlayer\Netscape6\nppl3260.dll (RealNetworks, Inc.)
FF - HKLM\Software\MozillaPlugins\@real.com/nprpplugin;version=16.0.0.282: C:\Program Files (x86)\Real\RealPlayer\Netscape6\nprpplugin.dll (RealPlayer)
FF - HKLM\Software\MozillaPlugins\Adobe Reader: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)
FF - HKCU\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Users\YR\AppData\Local\Google\Update\1.3.21.165\npGoogleUpdate3.dll (Google Inc.)
FF - HKCU\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Users\YR\AppData\Local\Google\Update\1.3.21.165\npGoogleUpdate3.dll (Google Inc.)

[2013/05/25 23:08:16 | 000,000,000 | ---D | M] (No name found) -- C:\Users\YR\AppData\Roaming\Mozilla\Firefox\Profiles\[ofr2][opt]rs0\extensions
[2012/10/15 20:56:02 | 000,000,000 | ---D | M] (No name found) -- C:\Users\YR\AppData\Roaming\Mozilla\Firefox\Profiles\0\extensions
[2012/10/15 20:56:02 | 000,189,644 | ---- | M] () (No name found) -- C:\Users\YR\AppData\Roaming\Mozilla\Firefox\Profiles\0\extensions\onlinehdtv@onlinehd.tv.xpi
[2012/10/15 20:58:02 | 000,000,000 | ---D | M] (No name found) -- C:\Program Files (x86)\Mozilla Firefox\extensions

========== Chrome ==========

CHR - default_search_provider: Google (Enabled)
CHR - default_search_provider: search_url = {google:baseURL}search?q={searchTerms}&{google:RLZ}{google

riginalQueryForSuggestion}{google:assistedQueryStats}{google:searchFieldtrialParameter}{google:searchClient}{google:sourceId}{google:instantExtendedEnabledParameter}{google

mniboxStartMarginParameter}ie={inputEncoding}
CHR - default_search_provider: suggest_url = {google:baseSuggestURL}search?{google:searchFieldtrialParameter}client={google:suggestClient}&q={searchTerms}&{google:cursorPosition}{google:zeroPrefixUrl}{google

ageClassification}sugkey={google:suggestAPIKeyParameter},
CHR - Extension: Google Docs = C:\Users\YR\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0\
CHR - Extension: Google Drive = C:\Users\YR\AppData\Local\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf\6.3_0\
CHR - Extension: YouTube = C:\Users\YR\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo\4.2.6_0\
CHR - Extension: Google Search = C:\Users\YR\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf\0.0.0.20_0\
CHR - Extension: Chrome In-App Payments service = C:\Users\YR\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda\0.0.4.11_0\
CHR - Extension: Gmail = C:\Users\YR\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_1\

O1 HOSTS File: ([2012/10/24 19:04:35 | 000,000,098 | ---- | M]) - C:\Windows\SysNative\drivers\etc\Hosts
O1 - Hosts: 127.0.0.1 localhost
O1 - Hosts: ::1 localhost
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O4:64bit: - HKLM..\Run: [BTMTrayAgent] C:\Program Files (x86)\Intel\Bluetooth\btmshell.dll (Intel Corporation)
O4:64bit: - HKLM..\Run: [FDM7] C:\Program Files\Fujitsu\FDM7\FdmDaemon.exe (FUJITSU LIMITED)
O4:64bit: - HKLM..\Run: [HotKeysCmds] C:\Windows\SysNative\hkcmd.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [IgfxTray] C:\Windows\SysNative\igfxtray.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [IntelWireless] C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe (Intel(R) Corporation)
O4:64bit: - HKLM..\Run: [LoadBtnHnd] C:\Program Files\Fujitsu\Application Panel\BtnHnd.exe (FUJITSU LIMITED)
O4:64bit: - HKLM..\Run: [LoadFUJ02E3] C:\Program Files\Fujitsu\FUJ02E3\FUJ02E3.exe (FUJITSU LIMITED)
O4:64bit: - HKLM..\Run: [LoadFujitsuQuickTouch] C:\Program Files\Fujitsu\Application Panel\QuickTouch.exe (FUJITSU LIMITED)
O4:64bit: - HKLM..\Run: [MSC] c:\Program Files\Microsoft Security Client\msseces.exe (Microsoft Corporation)
O4:64bit: - HKLM..\Run: [Persistence] C:\Windows\SysNative\igfxpers.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [PfNet] C:\Program Files\Fujitsu\Plugfree NETWORK\PfNet.exe (FUJITSU LIMITED)
O4:64bit: - HKLM..\Run: [PSUTility] C:\Program Files\Fujitsu\PSUtility\TrayManager.exe (FUJITSU LIMITED)
O4:64bit: - HKLM..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe (Realtek Semiconductor)
O4:64bit: - HKLM..\Run: [snp2uvc] C:\Windows\vsnp2uvc.exe (Sonix)
O4 - HKLM..\Run: [APSDaemon] C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe (Apple Inc.)
O4 - HKLM..\Run: [DeskUpdateNotifier] c:\Fujitsu\Programs\DeskUpdate\DeskUpdateNotifier.exe (Fujitsu Technology Solutions)
O4 - HKLM..\Run: [IndicatorUtility] C:\Program Files (x86)\Fujitsu\Fujitsu Hotkey Utility\IndicatorUty.exe (FUJITSU LIMITED)
O4 - HKLM..\Run: [snp2uvc] C:\Windows\vsnp2uvc.exe (Sonix)
O4 - HKLM..\Run: [TkBellExe] C:\Program Files (x86)\Real\RealPlayer\update\realsched.exe (RealNetworks, Inc.)
O4 - HKLM..\Run: [YouCam Mirror Tray icon] C:\Program Files (x86)\CyberLink\YouCam\YouCamTray.exe (CyberLink Corp.)
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 5
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3
O7 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
O10:64bit: - NameSpace_Catalog5\Catalog_Entries64\000000000010 [] - C:\Program Files\Bonjour\mdnsNSP.dll (Apple Inc.)
O10 - NameSpace_Catalog5\Catalog_Entries\000000000010 [] - C:\Program Files (x86)\Bonjour\mdnsNSP.dll (Apple Inc.)
O13 - gopher Prefix: missing
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab (Shockwave Flash Object)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 194.168.4.100 194.168.8.100
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{3F7562C9-F27E-463D-8296-32ADF363F79A}: DhcpNameServer = 192.168.0.1
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{513A9D91-8545-4E80-B3DB-05192565187A}: DhcpNameServer = 194.168.4.100 194.168.8.100
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{5D767B90-1C57-485E-9E8B-6805AEEE3577}: DhcpNameServer = 149.254.230.7 149.254.192.126
O18:64bit: - Protocol\Handler\livecall - No CLSID value found
O18:64bit: - Protocol\Handler\msnim - No CLSID value found
O18:64bit: - Protocol\Handler\wlmailhtml - No CLSID value found
O18:64bit: - Protocol\Handler\wlpg - No CLSID value found
O20:64bit: - HKLM Winlogon: Shell - (Explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysNative\userinit.exe (Microsoft Corporation)
O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\SysWow64\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysWOW64\userinit.exe (Microsoft Corporation)
O20:64bit: - Winlogon\Notify\igfxcui: DllName - (igfxdev.dll) - C:\Windows\SysNative\igfxdev.dll (Intel Corporation)
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O32 - HKLM CDRom: AutoRun - 1
O34 - HKLM BootExecute: (autocheck autochk *)
O35:64bit: - HKLM\..comfile [open] -- "%1" %*
O35:64bit: - HKLM\..exefile [open] -- "%1" %*
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37:64bit: - HKLM\...com [@ = ComFile] -- "%1" %*
O37:64bit: - HKLM\...exe [@ = exefile] -- "%1" %*
O37 - HKLM\...com [@ = ComFile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*
O38 - SubSystems\\Windows: (ServerDll=winsrv:UserServerDllInitialization,3)
O38 - SubSystems\\Windows: (ServerDll=winsrv:ConServerDllInitialization,2)
O38 - SubSystems\\Windows: (ServerDll=sxssrv,4)

========== Files/Folders - Created Within 30 Days ==========

[2013/10/22 18:31:37 | 000,000,000 | -HSD | C] -- C:\$RECYCLE.BIN
[2013/10/22 18:31:34 | 000,000,000 | ---D | C] -- C:\Windows\temp
[2013/10/22 18:11:26 | 000,518,144 | ---- | C] (SteelWerX) -- C:\Windows\SWREG.exe
[2013/10/22 18:11:26 | 000,406,528 | ---- | C] (SteelWerX) -- C:\Windows\SWSC.exe
[2013/10/22 18:11:26 | 000,060,416 | ---- | C] (NirSoft) -- C:\Windows\NIRCMD.exe
[2013/10/22 18:10:41 | 000,000,000 | ---D | C] -- C:\Qoobox
[2013/10/20 12:10:42 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\ESET
[2013/10/20 10:12:40 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes' Anti-Malware
[2013/10/20 10:12:35 | 000,025,928 | ---- | C] (Malwarebytes Corporation) -- C:\Windows\SysNative\drivers\mbam.sys
[2013/10/20 10:12:34 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Malwarebytes' Anti-Malware
[2013/10/19 09:16:16 | 000,000,000 | ---D | C] -- C:\Users\YR\Desktop\Yahya MP3
[2013/10/19 09:16:03 | 000,000,000 | ---D | C] -- C:\Users\YR\Desktop\Asiya MP3
[2013/10/17 16:20:51 | 000,000,000 | ---D | C] -- C:\_OTL
[2013/10/17 08:45:41 | 000,602,112 | ---- | C] (OldTimer Tools) -- C:\Users\YR\Desktop\OTL.exe
[2013/10/17 08:21:38 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Microsoft Security Client
[2013/10/17 08:21:34 | 000,000,000 | ---D | C] -- C:\Program Files\Microsoft Security Client
[2013/10/16 20:32:22 | 000,000,000 | ---D | C] -- C:\Users\YR\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Google Chrome
[2013/10/15 08:53:23 | 000,000,000 | ---D | C] -- C:\Windows\ERUNT
[2013/10/15 08:53:02 | 001,032,220 | ---- | C] (Thisisu) -- C:\Users\YR\Desktop\JRT.exe
[2013/10/15 08:41:06 | 000,000,000 | ---D | C] -- C:\AdwCleaner
[2013/10/08 22:05:35 | 004,745,728 | ---- | C] (AVAST Software) -- C:\Users\YR\Desktop\aswMBR.exe
[2013/01/14 20:04:09 | 000,092,064 | ---- | C] (MCCI) -- C:\Users\YR\mqdmmdm.sys
[2013/01/14 20:04:09 | 000,079,328 | ---- | C] (MCCI) -- C:\Users\YR\mqdmserd.sys
[2013/01/14 20:04:09 | 000,066,656 | ---- | C] (MCCI) -- C:\Users\YR\mqdmbus.sys
[2013/01/14 20:04:09 | 000,025,600 | ---- | C] (Microsoft Corporation) -- C:\Users\YR\usbsermptxp.sys
[2013/01/14 20:04:09 | 000,022,768 | ---- | C] (Microsoft Corporation) -- C:\Users\YR\usbsermpt.sys
[2013/01/14 20:04:09 | 000,009,232 | ---- | C] (MCCI) -- C:\Users\YR\mqdmmdfl.sys
[2013/01/14 20:04:09 | 000,006,208 | ---- | C] (MCCI) -- C:\Users\YR\mqdmcmnt.sys
[2013/01/14 20:04:09 | 000,005,936 | ---- | C] (MCCI) -- C:\Users\YR\mqdmwhnt.sys
[2013/01/14 20:04:09 | 000,004,048 | ---- | C] (MCCI) -- C:\Users\YR\mqdmcr.sys

========== Files - Modified Within 30 Days ==========

[2013/10/24 08:09:51 | 000,016,976 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
[2013/10/24 08:09:51 | 000,016,976 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
[2013/10/24 08:02:13 | 000,067,584 | --S- | M] () -- C:\Windows\bootstat.dat
[2013/10/24 08:02:04 | 3152,547,840 | -HS- | M] () -- C:\hiberfil.sys
[2013/10/23 17:51:03 | 000,000,896 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskUserS-1-5-21-288869447-1382899389-2484242644-1000UA.job
[2013/10/23 17:40:03 | 000,000,830 | ---- | M] () -- C:\Windows\tasks\Adobe Flash Player Updater.job
[2013/10/23 08:51:02 | 000,000,844 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskUserS-1-5-21-288869447-1382899389-2484242644-1000Core.job
[2013/10/22 08:07:10 | 000,248,264 | ---- | M] () -- C:\Users\YR\AppData\Local\census.cache
[2013/10/22 08:07:05 | 000,101,793 | ---- | M] () -- C:\Users\YR\AppData\Local\ars.cache
[2013/10/22 07:41:27 | 000,000,036 | ---- | M] () -- C:\Users\YR\AppData\Local\housecall.guid.cache
[2013/10/20 10:12:40 | 000,001,115 | ---- | M] () -- C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk
[2013/10/18 21:57:05 | 000,779,724 | ---- | M] () -- C:\Windows\SysNative\PerfStringBackup.INI
[2013/10/18 21:57:05 | 000,665,232 | ---- | M] () -- C:\Windows\SysNative\perfh009.dat
[2013/10/18 21:57:05 | 000,125,678 | ---- | M] () -- C:\Windows\SysNative\perfc009.dat
[2013/10/17 08:46:37 | 000,602,112 | ---- | M] (OldTimer Tools) -- C:\Users\YR\Desktop\OTL.exe
[2013/10/17 08:21:49 | 000,001,945 | ---- | M] () -- C:\Windows\epplauncher.mif
[2013/10/16 20:32:22 | 000,002,356 | ---- | M] () -- C:\Users\YR\Application Data\Microsoft\Internet Explorer\Quick Launch\Google Chrome.lnk
[2013/10/16 20:32:22 | 000,002,354 | ---- | M] () -- C:\Users\YR\Desktop\Google Chrome.lnk
[2013/10/15 08:53:16 | 001,032,220 | ---- | M] (Thisisu) -- C:\Users\YR\Desktop\JRT.exe
[2013/10/15 08:36:59 | 000,891,167 | ---- | M] () -- C:\Users\YR\Desktop\SecurityCheck.exe
[2013/10/09 20:40:24 | 000,692,616 | ---- | M] (Adobe Systems Incorporated) -- C:\Windows\SysWow64\FlashPlayerApp.exe
[2013/10/09 20:40:24 | 000,071,048 | ---- | M] (Adobe Systems Incorporated) -- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
[2013/10/08 22:22:11 | 000,000,512 | ---- | M] () -- C:\Users\YR\Desktop\MBR.dat
[2013/10/08 22:05:37 | 004,745,728 | ---- | M] (AVAST Software) -- C:\Users\YR\Desktop\aswMBR.exe

========== Files Created - No Company Name ==========

[2013/10/22 18:11:26 | 000,256,000 | ---- | C] () -- C:\Windows\PEV.exe
[2013/10/22 18:11:26 | 000,208,896 | ---- | C] () -- C:\Windows\MBR.exe
[2013/10/22 18:11:26 | 000,098,816 | ---- | C] () -- C:\Windows\sed.exe
[2013/10/22 18:11:26 | 000,080,412 | ---- | C] () -- C:\Windows\grep.exe
[2013/10/22 18:11:26 | 000,068,096 | ---- | C] () -- C:\Windows\zip.exe
[2013/10/22 08:07:10 | 000,248,264 | ---- | C] () -- C:\Users\YR\AppData\Local\census.cache
[2013/10/22 08:07:05 | 000,101,793 | ---- | C] () -- C:\Users\YR\AppData\Local\ars.cache
[2013/10/22 07:41:27 | 000,000,036 | ---- | C] () -- C:\Users\YR\AppData\Local\housecall.guid.cache
[2013/10/20 10:12:40 | 000,001,115 | ---- | C] () -- C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk
[2013/10/17 08:21:49 | 000,001,945 | ---- | C] () -- C:\Windows\epplauncher.mif
[2013/10/17 08:21:42 | 000,002,123 | ---- | C] () -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Security Essentials.lnk
[2013/10/16 20:32:22 | 000,002,356 | ---- | C] () -- C:\Users\YR\Application Data\Microsoft\Internet Explorer\Quick Launch\Google Chrome.lnk
[2013/10/16 20:32:22 | 000,002,354 | ---- | C] () -- C:\Users\YR\Desktop\Google Chrome.lnk
[2013/10/16 20:31:57 | 000,000,896 | ---- | C] () -- C:\Windows\tasks\GoogleUpdateTaskUserS-1-5-21-288869447-1382899389-2484242644-1000UA.job
[2013/10/16 20:31:55 | 000,000,844 | ---- | C] () -- C:\Windows\tasks\GoogleUpdateTaskUserS-1-5-21-288869447-1382899389-2484242644-1000Core.job
[2013/10/15 08:36:54 | 000,891,167 | ---- | C] () -- C:\Users\YR\Desktop\SecurityCheck.exe
[2013/10/08 22:22:11 | 000,000,512 | ---- | C] () -- C:\Users\YR\Desktop\MBR.dat
[2013/09/05 21:29:36 | 000,000,034 | ---- | C] () -- C:\Users\YR\AppData\Roaming\mbam.context.scan
[2013/06/23 01:34:47 | 000,245,760 | ---- | C] ( ) -- C:\Windows\SysWow64\rsnp2uvc.dll
[2013/06/23 01:34:42 | 000,024,576 | ---- | C] () -- C:\Windows\snuvcdsm.exe
[2013/06/23 01:34:40 | 000,015,497 | ---- | C] () -- C:\Windows\snp2uvc.ini
[2013/01/14 20:50:30 | 000,009,913 | ---- | C] () -- C:\Users\YR\1358193030-(null) - Copy (7)
[2013/01/14 20:50:30 | 000,009,232 | ---- | C] () -- C:\Users\YR\1358193030-(null) - Copy (4)
[2013/01/14 20:50:30 | 000,007,201 | ---- | C] () -- C:\Users\YR\1358193030-(null)
[2013/01/14 20:50:30 | 000,006,989 | ---- | C] () -- C:\Users\YR\1358193030-(null) - Copy (5)
[2013/01/14 20:50:30 | 000,006,209 | ---- | C] () -- C:\Users\YR\1358193030-(null) - Copy (2)
[2013/01/14 20:50:30 | 000,005,880 | ---- | C] () -- C:\Users\YR\1358193030-(null) - Copy
[2013/01/14 20:50:30 | 000,005,813 | ---- | C] () -- C:\Users\YR\1358193030-(null) - Copy (3)
[2013/01/14 20:50:30 | 000,004,477 | ---- | C] () -- C:\Users\YR\1358193030-(null) - Copy (6)
[2013/01/14 20:09:04 | 000,007,201 | ---- | C] () -- C:\Users\YR\1358190544-(null)
[2013/01/14 20:04:09 | 000,009,913 | ---- | C] () -- C:\Users\YR\MCCI_MDM.INF
[2013/01/14 20:04:09 | 000,009,232 | ---- | C] () -- C:\Users\YR\USB_MOT_BRIT.INF
[2013/01/14 20:04:09 | 000,007,201 | ---- | C] () -- C:\Users\YR\USBMOT2000.INF
[2013/01/14 20:04:09 | 000,006,989 | ---- | C] () -- C:\Users\YR\MCCI_BUS.INF
[2013/01/14 20:04:09 | 000,006,141 | ---- | C] () -- C:\Users\YR\USBMOT2000XP.INF
[2013/01/14 20:04:09 | 000,005,960 | ---- | C] () -- C:\Users\YR\USB_MOT_A1000.INF
[2013/01/14 20:04:09 | 000,005,880 | ---- | C] () -- C:\Users\YR\USB_CMCS_2000.INF
[2013/01/14 20:04:09 | 000,004,477 | ---- | C] () -- C:\Users\YR\MCCI_SDM.INF

========== ZeroAccess Check ==========

[2009/07/14 05:55:00 | 000,000,227 | RHS- | M] () -- C:\Windows\assembly\Desktop.ini

[HKEY_CURRENT_USER\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64

[HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]

[HKEY_CURRENT_USER\Software\Classes\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32] /64

[HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32]

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64
"" = C:\Windows\SysNative\shell32.dll -- [2013/02/27 06:52:56 | 014,172,672 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]
"" = %SystemRoot%\system32\shell32.dll -- [2013/02/27 05:55:05 | 012,872,704 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32] /64
"" = C:\Windows\SysNative\wbem\fastprox.dll -- [2009/07/14 02:40:51 | 000,909,312 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Free

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32]
"" = %systemroot%\system32\wbem\fastprox.dll -- [2010/11/21 04:24:25 | 000,606,208 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Free

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32] /64
"" = C:\Windows\SysNative\wbem\wbemess.dll -- [2009/07/14 02:41:56 | 000,505,856 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Both

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32]

========== Alternate Data Streams ==========

@Alternate Data Stream - 134 bytes -> C:\ProgramData\Temp:373E1720

< End of report >

OCD · Oct 24, 2013

Hi 003294,

Your log appears to be clean. :bigthumb:

We have a few items to take care of before we get to the All Clean Speech.

=========================

Uninstall Combofix

The following will implement important cleanup procedures as well as reset System Restore points:

Click on the Start button

and then in the Search field enter combofix /uninstall, as shown in the image below with the blue arrow.
Please note that there is a space between combofix and /uninstall.

Once you have typed this in, press Enter on your keyboard. A Open File security warning will appear asking if you are sure you want to run ComboFix. Please click on the Run button to start the program.

ComboFix will now uninstall itself from your computer and remove any backups and quarantined files. When it has finished you will be greeted by a dialog box stating that ComboFix has been uninstalled.

=========================

Clean up with OTL:

Right-click OTL.exe select "Run as Administrator" to start the program.
Close all other programs apart from OTL as this step will require a reboot
On the OTL main screen, press the CLEANUP button
Say Yes to the prompt and then allow the program to reboot your computer.

=========================

Removing/Uninstalling AdwCleaner:

- Windows XP : Double click on the icon to run it.
- Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator"
Click on the Uninstall button.
Click Yes when asked are you sure you want to uninstall.
Both AdwCleaner.exe, its folder and all logs will be removed.

=========================

You can now delete any tools and/or logs remaining on your desktop.

=========================

With the above items taken care of let's move on to the All Clean part of the process.

The following procedures are recommendations for helping to keep your system running smoothly. If you are currently satisfied with how your system is running some or all of these may not pertain to you. Impliment what you need.

This infection appears to have been cleaned, but I can not give you any absolute guarantees. As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection.

Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't cluttering up your desktop.

Here are some tips to reduce the potential for spyware infection in the future:

Make your Internet Explorer more secure - This can be done by following these simple instructions:

From within Internet Explorer click on the Tools menu and then click on Options.
Click once on the Security tab
Click once on the Internet icon so it becomes highlighted.
Click once on the Custom Level button.
Change the Download signed ActiveX controls to Prompt
Change the Download unsigned ActiveX controls to Disable
Change the Initialize and script ActiveX controls not marked as safe to Disable
Change the Installation of desktop items to Prompt
Change the Launching programs and files in an IFRAME to Prompt
Change the Navigate sub-frames across different domains to Prompt
When all these settings have been made, click on the OK button.
If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.

Make your Mozilla Firefox more secure - This can be done by adding these add-ons:

Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection.

Free Anti-Virus

Free Firewall
Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly. A tutorial on firewalls can be found here.

Make sure you keep your Windows OS current. Windows XP users can visit Windows update regularly to download and install any critical updates and service packs. Windows Vista/7 users can open the Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane) to update these systems. Without these you are leaving the back door open.

Consider a custom hosts file such as MVPS HOSTS. This custom hosts file effectively blocks a wide range of unwanted ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers. For information on how to download and install, please read this tutorial by WinHelp2002
Note: Be sure to follow the instructions to disable the DNS Client service before installing a custom hosts file.

WOT (Web of Trust) As "Googling" is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites. WOT has an add-on available for Firefox, Internet Explorer as well as Google Chrome.

Finally, I strongly recommend that you read TonyKlein's good advice So how did I get infected in the first place?

Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved.

003294 · Oct 27, 2013

Done however my laptop intermittently keeps freezing as if I am using a 100mhz processor from the 80's. Browsing seems to be slow on both IE or Chrome. Unsure if this is the recent bug or another un-related prob?

OCD · Oct 28, 2013

Hi 003294,

003294 said:
Done however my laptop intermittently keeps freezing as if I am using a 100mhz processor from the 80's. Browsing seems to be slow on both IE or Chrome. Unsure if this is the recent bug or another un-related prob?

Why don't you "test drive" it for a few days and see if the problem still persists. If so we will have another look to be certain something didn't slip by.

003294 · Oct 29, 2013

I still have issue being painfully slow and constantly crashing especially when browsing net

OCD · Oct 29, 2013

Hi 003294,

Let's clear some temp files & cache and see if that helps.

Which browser/s are you having issues with?

=========================

Delete cache and other browser data in Chrome

Click the Chrome menu

on the browser toolbar.
Select Tools.
Select Clear browsing data.
In the dialogue that appears, select the highlighted check-boxes for the types of information that you want to remove.
- Clear browsing history
- Clear download history
- Empty the cache
- Delete cookies and other site and plug-in data
- Clear saved passwords
- Clear saved Autofill form data
- Clear data from hosted apps
- Deauthorize content licenses
Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
Click Clear browsing data.

=========================

Clear Browser Cache in IE9

Close all Internet Explorer and Windows Explorer windows that are currently open.
Open Internet Explorer.
Click the Tools button

, and then expand theSafety menu, then select Delete browsing history.
Select the check box next to each of the following categories.
- Temporary Internet files and website files
- History
Click Delete

=========================

TFC

Download TFC to your desktop

Close any open windows.
Double click the TFC icon to run the program
- Vista, Windows 7 & 8 Right click and select "Run as Administrator"
TFC will close all open programs itself in order to run,
Click the Start button to begin the process.
Allow TFC to run uninterrupted.
The program should not take long to finish it's job
Once its finished it should automatically reboot your machine,
if it doesn't, manually reboot to ensure a complete clean

=========================

Sometimes your computer may run a bit slower on first reboot after running TFC. If so, reboot again and check status.

003294 · Oct 29, 2013

Done, problem not fixed after 5 min of browsing on IE and chrome laptop freezes and crashes to a extent where I have to switch it off manually, even if i do basic things like click on shutdown it takes ages and still does not log off. Before I had intermittent issues with the babylon bug, after following above it seems to be worse now!

003294 · Oct 29, 2013

both chrome and ie freeze and crash and then the laptop goes mega slow

OCD · Oct 30, 2013

Hi 003294,

Let's try and get Chrome to function normally.

Have you installed any new plug-ins or add-ons recently?

If so, try disabling them and see if the performance improves.

Disable Plug-ins & Extensions in Google Chrome

Click the Chrome menu

on the browser toolbar.
Select Settings
Scroll down to Show advanced settings...
Locate the Privacy Section, select Content Settings
In the pop up window scoll to Plug-Ins, select Block all > then Done
Locate Extensions in the left side menu
Disable all extensions
Exit Chrome settings menu.

=========================

Reboot

=========================

Check status and report back.

003294 · Oct 30, 2013

I have not installed any new plug ins or extensions however I have done as above and the laptop is still no better?

OCD · Oct 30, 2013

Hi 003294,

Uninstall Google Chrome

Windows Vista/ Windows 7/ Windows 8

Close all Chrome windows and tabs.
Go to the Start menu > Control Panel.
Click Programs and Features.
Double-click Google Chrome.
Click Uninstall from the confirmation dialog.
To delete your user profile information, like your browser preferences, bookmarks, and history, select the "Also delete your browsing data" check-box.

=========================

Reboot

=========================

Reinstall Google Chrome, and reboot again and check results.

=========================

To Reset Internet Explorer Settings

Close all Internet Explorer and Windows Explorer windows that are currently open.
Open Internet Explorer.
Click the Tools button

, and then click Internet Options.
Click the Advanced tab, and then click Reset.
Select the Delete personal settings check box if you would also like to remove browsing history, search providers, Accelerators, home pages, Tracking Protection, and ActiveX Filtering data.
In the Reset Internet Explorer Settings dialog box, click Reset.
When Internet Explorer finishes applying default settings, click Close, and then click OK.
Close Internet Explorer.

=========================

Reboot

=========================

If still no change with Internet Explorer performance continue onto the next step.

=========================

Go here http://support.microsoft.com/mats/ie_performance_and_safety and try the Microsoft FixIt Solution for Internet Explorer

Reboot

=========================

Recheck the performance and report back.

003294 · Oct 30, 2013

All of above done problem not fixed. Let me clarify the problem. Even if I don't click on IE or Chrome and just browse my docs, ms word the laptop is really slow in opening files. This problem has now crippled my machine which is working at a snails pace. I have to re-boot and can only expect to have 10 minutes of use before it goes super slow

OCD · Oct 31, 2013

Hi 003294,

System File Checker (SFC)

Click on the Start button and in the Search programs and files box type the following:
- command
Don't press Enter, just let the search results populate above.
In the search results, locate the Programs section.
Locate the Command Prompt shortcut and right-click on it.
Select Run as administrator.
Click Yes on the User Account Control window that appears.
Important: If you are see a User Account Control window but also a message that says To continue, type an administrator password, and then click Yes, then your user account must be a standard account, not an administrator account. Before you can click Yes and open an elevated command prompt, you'll need to type the password of another user on your Windows 7 computer that has administrator level privileges.
Note: You will not see this window at all if your User Account Control settings are turned all the way down. See How To Disable User Account Control in Windows 7 for more information.
An elevated Command Prompt window will appear.
- Type: sfc /scannow (There's a space between sfc and /scannow.) , then hit Enter
After the scan runs type exit to close the command prompt window

=========================

In your next post please provide the following:

Results of SFC scan

003294 · Nov 1, 2013

Got to 65% which took a eternity (Overnight) then said windows cannot complete operation

003294 · Nov 1, 2013

oh and after the scan got to 65% the laptop would not shut down I had to press the button

OCD · Nov 1, 2013

Hi 003294,

Let's try a different approach to check the integrity of your system.

Chkdsk in Vista/7

You must run the command prompt as an administrator or in an "elevated mode".

Start menu, in the search bar type "cmd"
Right-click the cmd icon, select "run as administrator"
- If you have user account control (UAC) set up it may prompt you to accept that action.
Then type in "chkdsk /r" (make note of the space between chkdsk and /)

=========================

To view results log:

Open the Start Menu, and type eventvwr.msc in the search box and press enter.
If prompted by UAC, then click on Yes (Windows 7) or Continue (Vista).
In the left pane of Event Viewer, double click on Windows Logs to expand it, then right click on Application and click on Find.
Copy and paste Chkdsk into the line, and click on Find Next.
You will now see the system log for the scan results of Check Disk (chkdsk).
In the right had menu select copy, open notepad and paste the chkdsk results into notepad
Post in your next reply.

=========================

What is the Make & Model of the computer?
How old is the computer?

003294 · Nov 1, 2013

Windows cannot access the file C:\Windows\System32\sysmain.dll for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Host Process for Windows Services because of this error.

Program: Host Process for Windows Services
File: C:\Windows\System32\sysmain.dll

The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
- It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.

Additional Data
Error value: C00000B5
Disk type: 3

OCD · Nov 2, 2013

Hi 003294,

Chkdsk in Vista/7

You must run the command prompt as an administrator or in an "elevated mode".

Start menu, in the search bar type "cmd"
Right-click the cmd icon, select "run as administrator"
- If you have user account control (UAC) set up it may prompt you to accept that action.
Then type in "chkdsk /f" (make note of the space between chkdsk and /)

=========================

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003294 · Nov 2, 2013

Scan completed I am unsure this is the correct log

Log Name: Application
Source: Windows Error Reporting
Date: 20/10/2013 12:08:34
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: YR-PC
Description:
Fault bucket , type 0
Event Name: MpTelemetry
Response: Not available
Cab Id: 0

Problem signature:
P1: 80070490
P2: Remediation
P3: RemediationFailureTelemetry
P4: 1.1.10003.0
P5: MpEngine
P6: 0
P7: unspecified
P8:
P9:
P10:

Attached files:
c:\ProgramData\Microsoft\Microsoft Antimalware\Scans\FailTelemetry\7B1B021E26A98A46BF898E5C1889088A\MpTelemetry.xml
C:\Windows\Temp\MPTelemetrySubmit\client_manifest.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_80070490_6c3371964519e2460ed4bb285871390d79d29a1_cab_03bc6576

Analysis symbol:
Rechecking for solution: 0
Report Id: f5be5f3d-3977-11e3-819a-5891cf5038f3
Report Status: 6
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-10-20T11:08:34.000000000Z" />
<EventRecordID>24114</EventRecordID>
<Channel>Application</Channel>
<Computer>YR-PC</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>MpTelemetry</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>80070490</Data>
<Data>Remediation</Data>
<Data>RemediationFailureTelemetry</Data>
<Data>1.1.10003.0</Data>
<Data>MpEngine</Data>
<Data>0</Data>
<Data>unspecified</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
c:\ProgramData\Microsoft\Microsoft Antimalware\Scans\FailTelemetry\7B1B021E26A98A46BF898E5C1889088A\MpTelemetry.xml
C:\Windows\Temp\MPTelemetrySubmit\client_manifest.txt</Data>
<Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_80070490_6c3371964519e2460ed4bb285871390d79d29a1_cab_03bc6576</Data>
<Data>
</Data>
<Data>0</Data>
<Data>f5be5f3d-3977-11e3-819a-5891cf5038f3</Data>
<Data>6</Data>
</EventData>
</Event>

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