Codec Problems - can only work in safe mode?

Hi,

I did all the above but still came to blue screen. I doubled checked error message & I had written down file name wrong. I originally said it was COLR4_2k.sys, but when I doubled checked this time, I realised that it is CDR4_2K.sys. Sos.

Back in safe mode.
 
Was your partner tryng to install or update the Roxio software?

See this at their help forums. That;s the exact situation you seem to be in. But the cure will not be the xo update they have linked to. You use Windows 2k, not Xp. But if he was trying to update Roxio, then you should look for the solution at Roxio. Let me know.

http://forums.support.roxio.com/index.php?showtopic=14760&st=0&p=79684&#entry79684

Also, forget the gmer. No rootkit. No Spyware. We now know the driver causing the problem and hopefully this will be resolved soon.
 
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Ok Even if he wasn't trying to install ROXIO, these files were effected by the install of the codec, most likely. This is all inter-related. I hope you are having a good holiday. Post when you get back and we'll have a look at some possible solutions if you haven't already fixed this issue.
 
Hi ya,

I'm one of the unlucky ones who are working today... Nearly finished though.

I've looked at the info above & asked p to have a look. He was downloading k-lite codec classic pack to replaced windows media player & DIVX. The stuff on the ROXIO site doesn't look familiar, most of the forum stuff is playing problems. I couldn't find anything on actually crashing the comp.

The error message on MS link was simular, but he was downloading a program not adding to one.

I think he uninstalled the program when the comp first crashed.

Happy Holidays.:beerbeerb:
 
Just changing those codecs is what caused your problem.


I'd like you to go into My Computer and see if your CD Drive(s) are showing.

Then I'd like to see a registry export.

Copy the bold to notepad. Name as getit.bat
Double click on getit.bat

When finished, it will produce and open a file named filters.txt

Please post the contents of filters.txt into your next reply here.

regedit /a /e filters.txt HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96 5-E325-11CE-BFC1-08002BE10318}

Start Notepad filters.txt



Then once I see it, I'll have you do a rename of two files and a registry fix.

Next step will be a reboot to regulsar Windows to see if it gets there and reinstalls the CD Drive(s) for you.
 
Hi ya,

I've set up getit.bat app, double clicked to run and a txt file came up with "Cannot find the Filters text file. Do you want to create a new file?". I clicked YES, and the files saved as filters.txt, but there is nothing in the report. I deleted the bat file & created a new one in case I didn't copy properly but same thing happened?
 
Let's try to rename the two files and restart into Regular Windows. See if that gets you started.

Sometimes Windows tries to start the file before the registry is finished exporting the key. Please try that batch again. And if you have no luck, say no to createing the filters.txt file and run the batch again, just one more time. If still no luck, then please go to start >Run and type regedit. Press enter. Does the registry open? I hope you haven't lost regedit.exe again.


Next, let's see if we can get you into Regular windows.

Open this folder:
C:\WINDOWS\SYSTEM32\DRIVERS

In the Drivers folder, find this file:
Cdr4_2K.sys

Rename it as oldCdr4_2K.sys

Then find this file in the Drivers folder:
Cdralw2k.sys

Rename it as
oldCdralw2k.sys

-----------
Don't do anything to the other copies of these files in any other folders!

Then restart and see if you can get into Regular Windows.

Let me know how it goes.


Have you ever had Ez CD creator or any other Roxio Software installed on this system?
 
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Progress!!

We're now in regular Windows.

Checked the regedit file in search files - reg editor is still there.

Changed both driver file names & rebooted. All went ok - took a while to boot up but that was expected.

We haven't ever tried to download Ez or Roxio or anything else like that before. The only things we have are Windows Media Player 9 & DIVX which P uninstalled through add & remove programs - though if I go into start / programs it is still there.
 
That's good news! I think you should test your Media player to see if it plays back files correctly. And see if your CD works. Playback and if it is a CD burner, if that works too.

There are all kinds of things which can go corrupt when you install new Codecs and/ or Roxio Software and /or update Media Player.

I don't know what to tell you about the email. Can you review what's happeneing again for me please? And do you open your emails using Outlook Express?
 
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I figured out why you didn't get a filters.txt

The forum software added a space in the name of the key we were trying to export. Since that didn;t exist, there was not key exported.

Let's do this again. Download the zip and extract the bat file it contains. Run that and post the contents of filters.txt please.
 
After another review of your uninstall list, you had installed aspi. That may have contributed to your troubles. Leave it installed though. We'll have to check to be sure all your multimedia and CD functions are working and then, if not, do some repairs.

At this point, my best advice would be not to make any more of these changes.
 
Hi ya,

Windows Media Player is working ok, but my CD (D) drive has disappeared.

fil.bat report:-

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"Class"="CDROM"
@="DVD/CD-ROM drives"
"EnumPropPages32"="MmSys.Cpl,MediaPropPageProvider"
"Installer32"="storprop.dll,DvdClassInstaller"
"SilentInstall"="1"
"NoInstallClass"="1"
"TroubleShooter-0"="tshoot.chm,hdw_drives.htm"
"Icon"="-51"
"UpperFilters"=hex(7):43,00,64,00,72,00,61,00,6c,00,77,00,32,00,6b,00,00,00,47,\
00,45,00,41,00,52,00,41,00,73,00,70,00,69,00,57,00,44,00,4d,00,00,00,00,00
"LowerFilters"=hex(7):50,00,78,00,48,00,65,00,6c,00,70,00,32,00,30,00,00,00,43,\
00,64,00,72,00,34,00,5f,00,32,00,4b,00,00,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0000]
"DefaultDvdRegion"=dword:00000001
"EnumPropPages32"="storprop.dll,DvdPropPageProvider"
"InfPath"="cdrom.inf"
"InfSection"="cdrom_install"
"ProviderName"="Microsoft"
"DriverDateData"=hex:00,40,99,31,33,2e,bf,01
"DriverDate"="11-14-1999"
"DriverVersion"="5.0.2183.1"
"MatchingDeviceId"="gencdrom"
"DriverDesc"="CD-ROM Drive"

uninstall list:-

ABBYY FineReader 5.0 Sprint Plus
Adobe Download Manager 2.0 (Remove Only)
Adobe Reader 6.0.1
AMATEURCAMgb
ArcSoft PhotoImpression 4
aspi
AVG Anti-Spyware 7.5
AVG Free Edition
BlueSoleil
BroadJump Client Foundation
CR2
DivX Content Uploader
DivX Converter
DivX Player
DivX Web Player
ESSTUTOR
Freecom Personal Media Suite 1.34
GPL MPEG-1/2 DirectShow Decoder Filter
HijackThis 1.99.1
IncrediMail Xe
IncrediMail Xe
iTunes
Kaspersky On-line Scanner
Kodak EasyShare software
Lexmark X6100 Series
Macromedia Flash Player 8
Microsoft Office 2000 Premium
Microsoft VGX Q833989
Microsoft XML Parser and SDK
MSN Messenger 7.0
MSN Toolbar
My DSC
Nokia Connectivity Cable Driver
Nokia PC Suite
Notifier
QuickTime
Security Update for Windows 2000 (KB904706)
Spybot - Search & Destroy 1.4
Update Rollup 1 for Windows 2000 SP4
Windows 2000 Hotfix - KB842773
Windows 2000 Hotfix - KB890046
Windows 2000 Hotfix - KB893756
Windows 2000 Hotfix - KB894320
Windows 2000 Hotfix - KB896358
Windows 2000 Hotfix - KB896422
Windows 2000 Hotfix - KB896423
Windows 2000 Hotfix - KB896424
Windows 2000 Hotfix - KB896688
Windows 2000 Hotfix - KB899587
Windows 2000 Hotfix - KB899589
Windows 2000 Hotfix - KB900725
Windows 2000 Hotfix - KB901017
Windows 2000 Hotfix - KB901214
Windows 2000 Hotfix - KB902400
Windows 2000 Hotfix - KB905414
Windows 2000 Hotfix - KB905495
Windows 2000 Hotfix - KB905749
Windows Installer 3.1 (KB893803)
Windows Media Player 9 Hotfix [See KB885492 for more information]
Windows Media Player system update (9 Series)
Windows SR 2.0
WinMX
WinZip
ZipItFast Pro 3.01 - A Free, Fast All in One Archive Utility!
 
With the email, I run Incredimail Premium which I think is an add on to Miscrosoft Outlook.

Everything was working ok until 30/12/06. For a couple of days I couldn't open up any emails I'd received previous to this date, all I got was a blank screen. Now what happens is that I open a kept email and I get the message from another email in the same window...

This can be from new emails received or ones that have been sent.

IE, If I open up a confirmation email from a recruitment agency, I get the details of an email that I sent from work yesterday. Some though are still blank.

DIVX - When I go into to start / programs the DIVX bundle is there (divx convertor, player, uninstall etc).
 
The CD disappearing is why we needed that registry file. The UpperFilters and LowerFilters values need to be deleted.

I have attached a new zip. Extract the regfile it contains and then double click on that. Say yes to the prompt.

Restart and see if the drive's back. If not, then go into the drivers folder again and find the same two files you renamed earlier.

In the Drivers folder, find this file:
Cdr4_2K.sys

Rename it as Cdr4_2K.sysold

Then find this file in the Drivers folder:
Cdralw2k.sys

Rename it as
Cdralw2k.sysold

**They shoud have been replaced by File Protection during your last restart. Rename them and run the attached registry file again. Restart.

See where you stand and let me know please. I don't want to make any more changes until this is settled. Please test your CD drive and if it's a writer, see if that works.
 
Are you using Outlook ,a part of Office? Or Outlook Express?

I'm wondering if your inbox is corrupt.

I see you have two uninstall entries for Incredimail.

And if you are file sharing, I would recommend you stop. I see WinMX on the uninstall list.

Many infections are spread through file sharing. It's bad enough when you have the ability to repair or totally reinstall Windows. But you have nothing. You absolutely have to get a legitimate install CD or a new system. Otherwise you'll never know when you'll lose everything. Hardware dies. And Windows does too.
 
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Hi ya,

I'm having trouble with the zip file, when I extract it, it just replaces the filters.txt file I've already got with:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"UpperFilters"=-
"LowerFilters"=-

As it's a normal txt file, when I double click it just opens & display this info... Is this correct?

We are using Microsoft Outlook 2000 Office.

We've never had any problems with Outlook or Incredimail until now.
 
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