Here's the requested HJT log....Please Remove SmitFraud Core Service..

Hi

"Should I go ahead and run the Kaspersky scanner now ?"

Yes, please :)

"Then afterward can we remove Explorer- that caused many problems a few years ago and I'm really not comfortable with IE at all !"

No we won't remove IE (it's part of windows so that is very hard to do, almost impossible) but you don't need to use it after scans :)
 
great, approximately how long does this scan take and can I leave and come back to it without any problems ?
How much longer will you be there ??
 
Hi

It might take 2-3 hours (scanning time depends on how much stuff is in your computer).

If you cancel scan, you will have to start from square one, unfortunately.

Not long any more today, but again tomorrow.
 
ok, last question before the scan... do I close everything before scanning including the IE window, or does that need to be open for the scan to work ??

Then after the scan, I can close it out after posting the results with fresh HJT log right ?

I'll be checking in to see when you can get back to me- thank you sooo much, please dont forget about me, Merry Christmas !
 
Hi

"do I close everything before scanning including the IE window, or does that need to be open for the scan to work ??"

IE window must be open during scan, rest windows can be closed.

"Then after the scan, I can close it out after posting the results with fresh HJT log right ?"

Yes after you have copied scan results.

And Merry Christmas to you, too :santa:
 
Hi

There is no zoom because your IE is 6, not 7.

And you are running scan with IE and not Netscape?
 
I clicked on the link in your previous reply, but I'm using Netscape for this forum ?? Is there a web address i should type in the IE box ??
 
Here's what I just got...what next ?

Failed to load Kaspersky Online Scanner ActiveX control!

You must have administrative rights on this computer;
you also must have the IE security settings to the Medium level.
 
Hi

Can you please check and confirm that the account you are using on the computer is an Administrator account:

Start > Control Panel > double-click User Accounts.

Is your account shown as an Administrator?
 
Hi

See here

To modify one of the four security "zones", click on the zone's icon, then click the "Custom Level..." button.

Choose Internet (the globe), then click Custom Level... button.

Then go to Reset Custom Settings and choose Medium from Reset to menu.

Click ok.

Does it work now?
 
Hi

Then it won't work.

Next I want you to check this:

Choose Internet (the globe), then click Custom Level... button.

Check if in ActiveX controls and plug-ins Download signed ActiveX controls has been set to either Enable or Prompt; if it's set to Disable, change it to Prompt and click ok.

Try again after that, please.
 
The kaspersky Initializing scan stopped and gave me the smae message:

Failed to load Kaspersky Online Scanner ActiveX control!

You must have administrative rights on this computer;
you also must have the IE security settings to the Medium level.

Is it because I need to install kavwebscan_unicode.cab ?
 
Hi

Yes, you will need to answer yes when it asks to
install kavwebscan_unicode.cab.

So please try again.
 
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