Virtumonde, Advertising.com, DoubleClick

whenever i do a complete scan using AVG anti-spyware i always get the same results. i tried quarantining and deleting the files found, but they still come back.


should i do another scan and post the log?
 
alright, it will take a good hour and a half.

also, i can't connect to anything with firefox or internet explorer for some reason.
 
---------------------------------------------------------
AVG Anti-Spyware - Scan Report
---------------------------------------------------------

+ Created at: 6:25:08 AM 7/26/2007

+ Scan result:



C:\System Volume Information\_restore{B21FA445-4C78-430B-8FF6-5DD15530F530}\RP780\A0203677.pif:ykafqu -> Downloader.Agent.bq : No action taken.
C:\System Volume Information\_restore{B21FA445-4C78-430B-8FF6-5DD15530F530}\RP780\A0203677.pif:xzcgpj -> Downloader.WinShow.ak : No action taken.
C:\System Volume Information\_restore{B21FA445-4C78-430B-8FF6-5DD15530F530}\RP780\A0203677.pif:ypefsh -> Downloader.WinShow.ak : No action taken.


::Report end
 
Hi

You have selected "no action taken", that's why they come back :)

Anyway, they are in system restore and inactive. I give you later instructions how to empty it.

Do Firefox and IE work normally now?
 
the last 3 times i did a scan all of those same things showed up. first i did quarantine, then delete, then recommended (which quarantined them). but they still came back.

i can load AVG AS and still select an option, because i havent done anything except scan.

Firefox and IE still don't work
 
Hi

Anyway those are in system restore and inactive, so don't worry about them.

We'll clean it later.

What error message those browser give you?

Have you tried uninstall/re-install Firefox?
 
Hi

sorry i couldn't respond for the past few days, i went and stayed with my brother and it was a last minute thing.


here is the error that i get with firefox:

Server not found

Firefox can't find the server at en-gb.start2.mozilla.com.

* Check the address for typing errors such as
ww.example.com instead of
www.example.com

* If you are unable to load any pages, check your computer's network
connection.

* If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web.



i have uninstalled it, redownloaded it, and then installed it again, that didnt work.
 
I installed Firefox again, except i installed it to my desktop instead of program files. Now it works fine, and so does everything else.

can you show me how to clean out system restore files or whatever so that they dont show up in future virus/spyware scans.
 
Hi

Then you're clean!

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

  • Disable and Enable System Restore. - If you are using Windows XP then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.

    You can find instructions on how to enable and reenable system restore here:

    Windows XP System Restore Guide

Reenable system restore with instructions from tutorial above

  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialize and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • Change the Navigate sub-frames across different domains to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  • Next press the Apply button and then the OK to exit the Internet Properties page.
  • Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.

See this link for a listing of some online & their stand-alone antivirus programs:

Virus, Spyware, and Malware Protection and Removal Resources


  • Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

    For a tutorial on Firewalls and a listing of some available ones see the link below:

    Understanding and Using Firewalls

  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

  • Install Ad-Aware - Install and download Ad-Aware. You should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.

    A tutorial on installing & using this product can be found here:

    Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer

  • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

    A tutorial on installing & using this product can be found here:

    Using SpywareBlaster to protect your computer from Spyware and Malware

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.

Here are some additional utilities that will enhance your safety

  • IE/Spyad <= IE/Spyad places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
  • MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
  • Google Toolbar <= Get the free google toolbar to help stop pop up windows.
  • Comodo BOCLEAN <= Stop identity thieves from getting personal information. Instantly detects well over 1,000,000 unique, variant and repack malware in total. And it's free.
  • Winpatrol <= Download and install the free version of Winpatrol. a tutorial for this product is located here:
    Using Winpatrol to protect your computer from malicious software

Stand Up and Be Counted ---> Malware Complaints <--- where you can make difference!

The site offers people who have been (or are) victims of malware the opportunity to document their story and, in that way, launch a complaint against the malware and the makers of the malware.

Also, please read this great article by Tony Klein So How Did I Get Infected In First Place

Happy surfing and stay clean!
 
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